We’ve all worked with them. Brilliant intellectuals who hold managerial titles — yet they struggle to form and sustain effective professional relationships.
They lack self-awareness, and seem even more clueless about how to deal with others. As leaders, they may be tolerated, ignored or even undermined. Despite their impressive credentials, they’re like fish out of water in the workplace.
These leaders desperately need an emotional Intelligence intervention. A gut check. Fortunately, talent development specialists agree that essential “soft skills” can be learned — although the process may be hard.
That’s the topic we tackled this week at #TChat Events with guest, Steve Gutzler, President of Leadership Quest and author of “Emotional Intelligence for Personal Leadership.” As one of the nation’s premier experts in emotional intelligence, leadership and personal transformation, Steve helped us explore the connection between EI and the ability to influence others.
(Editor’s Note: See #TChat Event highlights and resource links at the end of this post.)
Defining Emotional Intelligence: What’s Inside?
At its core, emotional intelligence (EI) is about our ability to perceive, control and evaluate emotions. Almost a decade ago, psychologist and author, Daniel Goleman, defined the 5 core components of emotional intelligence:
1) Self-awareness: Deep understanding of their own emotions, strengths, weaknesses, needs, and drives. People with strong self-awareness are neither overly critical nor unrealistically hopeful. Rather, they are honest — with themselves and others.
2) Self-regulation: Like an ongoing inner conversation, this frees people from becoming prisoners of their feelings. Self-regulators feel bad moods and emotional impulses, just as everyone does, but they’re able to control and even channel those responses in useful ways.
3) Motivation: Virtually all effective leaders display this trait. They’re driven to achieve beyond expectations — their own and everyone else’s. The key word here is achieve.
4) Empathy: This is the most easily recognized aspect of EI. We’ve all felt the empathy of a sensitive teacher or friend; we’ve all been struck by its absence in a stoic coach or boss. But in business, people are rarely praised, let alone rewarded, for their empathy.
5) Social Skill: As a dimension of EI, this is not as simple as it sounds. It’s not just friendliness — although people with high social skill are rarely mean-spirited. Rather, social skill is friendliness with a purpose. It’s about moving people in a desired direction, whether that’s agreement on a new marketing strategy or enthusiasm about a new product.
Emotional Intelligence: Leadership Secret Sauce?
Why is EI so vital? Today’s business environment is increasingly collaborative and team-oriented. To succeed in almost any mission, leaders must inspire and influence others. That’s where EI skills make all the difference. For better or worse, every interaction we have in the workplace has an impact on emotions, attitudes and motivation within us and within others. High-performing leaders understand this, and use it wisely.
What did our community have to say about this topic? Check out the resource links and highlights from this week’s #TChat conversation, below. Thanks to everyone who contributed ideas and opinions! Your experiences make concepts like EI more meaningful for us all.
#TChat Week-In-Review: Emotions, Leadership and Influence
#TChat Preview: TalentCulture Community Manager, Tim McDonald, framed the week’s topic in a post and “sneak peek” hangout video with guest, Steve Gutzler. Read the Preview: “Leadership + Influence From The Inside Out.”
MON 12/16 — WED 12/18:
Related Post: “Psst! Leaders, Are You Really Listening?”
Related Post: “Managerial Magnets: Becoming a Leader Others Want to Follow”
#TChat Radio: Our hosts, Meghan M. Biro and Kevin W. Grossman spoke with Steve Gutzler about why emotional intelligence matters in the workplace, and its connection with influence. Listen to the Radio replay now!
#TChat Twitter: Immediately following the radio show, Meghan, Kevin and Steve joined the TalentCulture community on the #TChat Twitter stream, as I moderated an open, crowdsourcing conversation focused on 5 related questions. See highlights in the Storify slideshow below:
#TChat Insights: Leadership, Emotion and Influence
Closing Notes & What’s Ahead
GRATITUDE: Thanks again to Steve Gutzler for sharing your perspectives on emotional intelligence and leadership success. We value your time, your passion and your expertise!
NOTE TO BLOGGERS: Did this week’s events prompt you to write about how leaders can be more successful by developing emotional intelligence? We welcome your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.
WHAT’S AHEAD: Happy #TChatHoliday!
Our weekly #TChat Events are on hiatus until the New Year — mark your calendar for January 8th. We’re preparing to start 2014 strong, with a full month of forward-looking #TChat guests and topics that you won’t want to miss!
Meanwhile, the lights are always on here at TalentCulture, where we’ll continue to post relevant “world of work” content over the holiday. And as always, the conversation continues daily on the #TChat Twitter stream, our LinkedIn discussion group. and elsewhere on social media.
So make merry, enjoy this festive time of year, and we’ll see you on the stream!
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