SharedXpertise Media, publishers of HRO Today magazine and HRO Today Global, producers of the Baker’s Dozen Customer Satisfaction Ratings, and organizers of the HRO Today Forums and Educational Events, has announced its Baker’s Dozen Customer Satisfaction Ratings for MSP.
To determine the Baker’s Dozen in each category, HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
The overall leaders for the 2023 Baker’s Dozen for MSP include Magnit, AgileOne, AyaHealthcare/Qualivis/Symmetry/Vaya, PeopleScout, KellyOCG, DZConneX, Medical Solutions, EverHive, Pontoon Solutions, Broadleaf Results, AMN Healthcare, Workspend, and Advantage xPO.
The full list of Baker’s Dozen winners, including winners of subcategories in Breadth of Service, Size of Deal, and Quality of Service can be viewed at HRO Today.
In order to determine an overall ranking from this data, results are analyzed across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, scores are calculated in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and demonstrate the relative differences among the ranked service providers.
The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While HRO Today does not claim that this methodology is the only viable ratings program available, it does vouch for its statistical validity.
HRO Today and HRO Today Global are the properties of SharedXpertise Media and offer the broadest and deepest reach available anywhere in the HR industry. Our magazines, web portals, research, e-newsletters, events, and social networks reach senior-level HR decision-makers with rich, objective, game-changing content. Our No. 1 strength is our reach. HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider.