Employee empowerment is a powerful strategy. Used properly it can energize a company’s culture, increase profitability, and positively impact the customer experience. Yet, far too many organizations fail to empower their employees adequately, leading to frustrated teams and even more frustrated customers. So, what is employee empowerment and how can it have a positive impact on organizational culture? At its core, empowerment is about giving employees the freedom and authority to adapt and respond in real-time with solutions that help the customer. Empowerment requires organizational decision-makers to share information, resources, and power so that employees make decisions and solve problems on