Employee empowerment is a powerful strategy. Used properly it can energize a company’s culture, increase profitability, and positively impact the customer experience. Yet, far too many organizations fail to empower […]
About Adam Toporek
Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog.