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Adam Toporek

Adam Toporek

Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog.
Adam Toporek

Adam Toporek

Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog.

How Employee Empowerment Impacts Culture  

Employee empowerment is a powerful strategy. Used properly it can energize a company’s culture, increase profitability, and positively impact the customer experience. Yet, far too many organizations fail to empower their employees adequately, leading to frustrated teams and even more frustrated customers. So, what is employee empowerment and how can it have a positive impact on organizational culture? At its core, empowerment is about giving employees the freedom and authority to adapt and respond in real-time with solutions that help the customer. Empowerment requires organizational decision-makers to share information, resources, and power so that employees make decisions and solve problems on

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