A well-run business is like a car cruising down the highway. The road may not always be even, but the machine is designed to withstand minor shocks and keep moving smoothly. Sometimes, however, an unexpected change of environment catches the car’s “leadership” in the driver’s seat by surprise: the car hydroplanes, or hits black ice, or blows a tire. The situation is suddenly dire. In an instant, the superior vantage and planning of the executive behind the wheel is useless. The whole enterprise is at the whim of a changing, unpredictable circumstance down where the rubber meets the road. In today’s