“If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.” – Mark Twain Although he didn’t use the terms, “efficient” or “effective”, that’s what Mark Twain was referring to in his quote. Sometimes the hurdles employee face during the workday are more biological than task-driven. Everyone is more alert and energetic at a particular time of day. When workplace efficiency and productivity suffer, it may not be the work that’s the problem. The real problem may