
The Evaluation Alignment Gap: Why Training Investment Fails to Deliver Results
The Wall Street Journal recently reported that office introverts are speaking up through corporate affinity groups at Bristol Myers Squibb, Amazon, and L’Oréal. Companies are investing in recharge spaces, discussion panels, and reflective work to support quieter work patterns. Recognition is growing; without measurement alignment, changes occur slowly. Most organizations invest heavily in leadership development and employee training. Yet year after year, business leaders report the same frustrating pattern: performance ratings barely shift. Promotion decisions do not improve. In other words: Learning happens. Recognition does not. This is the evaluation alignment gap— a misalignment between what an organization teaches and what