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John Phillips

John Phillips is Group Vice President of Employee Experience at ServiceNow. He leads HR Service Delivery strategy and innovation to shape the agentic future of work—where AI, data, and workflows actively partner with employees. Prior to ServiceNow, he led global HR and talent organizations at Amazon, Starbucks, and Microsoft and held senior Product leadership roles at Findem and Indeed.
Picture of John Phillips

John Phillips

John Phillips is Group Vice President of Employee Experience at ServiceNow. He leads HR Service Delivery strategy and innovation to shape the agentic future of work—where AI, data, and workflows actively partner with employees. Prior to ServiceNow, he led global HR and talent organizations at Amazon, Starbucks, and Microsoft and held senior Product leadership roles at Findem and Indeed.
AI human collaboration

What HR Gets Wrong About AI Human Collaboration at Work

According to McKinsey, 88 percent of organizations now use AI in at least one business function. But employee engagement remains stubbornly low globally, with Gallup reporting that only 21 percent of workers feel engaged at work. It’s clear that progress on AI deployment and progress on employee experience are not moving together. The gap is a design failure, not a technology one. Companies are adding AI to the work they already do, or on top of siloed systems, instead of asking how that work should be fundamentally restructured. HR is the function best positioned to answer that question. But only if

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