Have you ever gotten a job by uploading your resume to an online application portal? I haven’t and I don’t know anyone who has. You could be the answer to an employer’s prayers, but if you don’t know how to appease the algorithm—by, say, using a sans-serif font like Verdana instead of a serif font like Times New Roman (for years the resume standard)—you’re sunk. As if writing your resume for a human audience weren’t challenging enough, you now have to write it for an audience both human and robot. The designation “black hole” comes up again and again in complaints