Always treat your employees exactly as you want them to treat your best customers. – Stephen R. Covey The classic “my-way-or-the-highway” leadership style is no longer effective. Yes men and women who simply follow rules, policies, and procedures won’t produce strong results and lasting growth. As a business owner or manager, you know it’s vital to empower and engage your employees. The more connected people feel with their work, the more likely they’ll a sense of ownership in your company. That sense of ownership leads employees to be innovative, customer service oriented, problem solvers who take pride in their work. Of