What is navigation assistance? And how will it help employers control healthcare spending in 2021? While 2020 has thrown human resources (HR) many curveballs, one fact remains constant: Employees need help navigating their benefits. Poor healthcare consumerism influences the cost of healthcare for employers. It drains employee satisfaction, as well. When they don’t have the help they need to access high-quality, low-cost care, employees feel left out in the cold. Now more than ever, we owe employees our support. Navigation assistance – guidance through the healthcare benefits maze – is an important way to provide that support. Employers also benefit: Providing