Jim Knight is a leading training and development expert having worked with some of the world’s largest brands including more than 20 years with Hard Rock International. Knight has built a reputation for innovation and ingenuity, producing award-winning, cutting-edge training concepts that focus on guest service and creating a “culture that rocks.” Based in Orlando, Knight's book, "Culture That Rocks: How To Revolutionize Your Company's Culture" has been listed as one of the Must Read Business Books of 2015. To learn more, please visit www.culturethatrocks.com.