Healthcare systems like to think of themselves as different from other industries, and they are to a certain extent. The service they provide is diagnosis, care, and healing, they provide it 24x7x365, and they can do so in some of the most trying times—think natural disasters and epidemics. Healthcare is different, but a lot of the challenges in healthcare today are mirrored in other industries, i.e., shrinking margins, intense competition, and talent shortages. It is estimated that between 9 million and 13 million more people will have health coverage through the federal and state insurance exchanges. While hard, reliable figures on