Implementing HR case management is paramount for centralizing and standardizing HR support. It provides the opportunity to streamline the HR processes. It also assigns work to its rightful place, scales the HR organization, enhances reporting, and provides the technological foundation for HR transformation. This ultimately leads to a more structured, efficient HR organization, thus immensely improving the employee experience. Unfortunately, employees often do not see it that way when initially introduced to HR case management. They are used to walking up or sending an email to their local HR representative and may feel they are losing this individual personal touch. Also,