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Mary Poppen

Mary Poppen

Mary Poppen is Glint’s Chief Customer Officer, responsible for driving and scaling the company’s ability to delight its customers. She was previously Global Head of Innovation Enablement at SAP SuccessFactors, and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 15 years of business consulting and leadership experience. She has published research and speaks frequently on the topics of performance and process improvement. In addition, she is a well-recognized customer experience thought leader and presents at global events and conferences on this topic.
Mary Poppen

Mary Poppen

Mary Poppen is Glint’s Chief Customer Officer, responsible for driving and scaling the company’s ability to delight its customers. She was previously Global Head of Innovation Enablement at SAP SuccessFactors, and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 15 years of business consulting and leadership experience. She has published research and speaks frequently on the topics of performance and process improvement. In addition, she is a well-recognized customer experience thought leader and presents at global events and conferences on this topic.
branding

Personal Branding 201: Make Experience Work For You

Personal branding is a buzzworthy phrase that has significant applications to the corporate world. And when people discuss it, they typically are focused on an audience of college-aged or young professionals who are starting their careers. But what if you are a seasoned, experienced professional…can you still benefit from a personal branding refresh? Absolutely. Personal branding is about you and your reputation – it’s how people get to know you (a LinkedIn profile, a published article, an industry presentation). It’s the hallmark of who you are and the quality of the work you represent. Ask yourself the following questions (and be

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employee engagement

Why You Can’t Afford to Skimp on Employee Engagement

We’ve all heard the case for employee engagement—higher engagement levels lead to greater employee output, increased productivity and favorable business outcomes. So why do so many leaders treat engagement like just another task on their to-do list? The short answer: historically it’s been difficult to measure and improve engagement real-time. When confronted with understanding engagement and what drives it, organizations seldom know where to start. And the traditional methods for understanding how engagement data translates into employee loyalty and performance have generally provided outdated information leading to non-impactful action and, ultimately, missed business outcomes. Employee engagement is the cognitive, behavioral, and

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