Building Employee Loyalty in a Liquid Labor Market
Is concern over employee loyalty keeping you up at night? You’re not alone. Here’s one recent scenario: An executive team at a large healthcare system was locked in an intense strategic discussion. Higher than anticipated turnover — particularly in non-clinical early career roles — was threatening the organization’s ability to deliver on its operational, patient care, and revenue targets. Managers across the system were struggling to stave off competing job offers, not just from nearby healthcare facilities, but also from unexpected poachers such as DoorDash and Uber. As the discussion devolved, one of the executives grew exasperated. She blurted out, “Where’s