While there are many different aspects that fall under the umbrella of talent management, recruitment is one of the most important. When it comes to sales, decisions that are made during the hiring process can ultimately impact on the performance and morale of the team and on sensitive issues such as staff turnover as well. In fact, according to Miller Heiman Group’s research division, CSO Insights, average annual turnover stands at between 25 and 30 percent, meaning a significant amount of time, effort and money is spent on identifying, hiring and training new staff every year. Given that level of investment, hiring