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Picture of Pam Ross

Pam Ross

Pam is a Canadian HR leader who has led teams in operations and across HR disciplines. Working in large organizations, Pam has partnered with and coached senior leaders to develop catalytic change that drives employee engagement and customer experience. Her passion for this type of work has led her to start her own business,, with a mission to improve the CanadianPam Ross Consulting customer experience, one company at a time. She is accomplishing this through: speaking to inspire action; developing people programs with impact; and consulting and coaching team leaders. Pam is also the Co-Producer of Impact99, Canada's Social Business + Social HR conference. She is driven to make a difference and has led several community programs in her home town of Hamilton, and has worked hands-on in the efforts to rebuild New Orleans. She loves scary movies, technology, and her dog Piper.
Picture of Pam Ross

Pam Ross

Pam is a Canadian HR leader who has led teams in operations and across HR disciplines. Working in large organizations, Pam has partnered with and coached senior leaders to develop catalytic change that drives employee engagement and customer experience. Her passion for this type of work has led her to start her own business,, with a mission to improve the CanadianPam Ross Consulting customer experience, one company at a time. She is accomplishing this through: speaking to inspire action; developing people programs with impact; and consulting and coaching team leaders. Pam is also the Co-Producer of Impact99, Canada's Social Business + Social HR conference. She is driven to make a difference and has led several community programs in her home town of Hamilton, and has worked hands-on in the efforts to rebuild New Orleans. She loves scary movies, technology, and her dog Piper.

Decoded: 5 Business Leadership Lessons from Jay-Z

While on vacation recently, I thought I’d do some light reading by the pool… break away from work and business books and read some fun pop culture stuff. So I Kindled Jay-Z’s book, “Decoded.” I was expecting to learn about the stories behind his lyrics, his life, and some of the causes he’s been involved in. I didn’t expect the innovative writing, video integration, and graphic style of the book. I love “Decoded,” which turns out to have a lot of relevance to business. There’s no doubt that Jay-Z is a smart businessperson — he’s come a long way and been extremely successful,

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Gen Z in the Workplace

There was a great discussion, and at times, debate, on #TChat last week, all about Generation Z and the workplace.  It feels like we just learned about Gen Y and how to engage them in the workplace, and it’s already time to prepare for Gen Z! Most people consider Gen Z, also called “Digital Natives”, to be those young people born around the mid 1990s to the mid 2000s.  They are the first generation to be born into a completely digital age, hence the name “digital natives”. Before I get into some research and predictions around this next generation, let me

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