Driven by an ever-growing desire for personalized, convenient, seamlessly integrated experiences, customer expectations continue to evolve at breakneck speed. To meet these expectations, organizations must deeply align employee experience with customer experience (EX and CX). But this relationship can be challenging to manage, especially when today’s workforce is moving through its own extraordinary post-pandemic changes. This is why HR should play a critical role in helping organizations meet customer demands. HR helps hire and develop the right people, and keeps workforce performance on track with feedback and support. What’s more, HR can help build and sustain a customer-focused culture. So although