Today, I want to talk employee engagement, what it really looks like, and why a scorecard is such an important part of the engagement process. Employee engagement has received considerable attention in the past few years, particularly because research shows that engagement leads to increased performance, retention, and customer satisfaction. Unfortunately, only 51 percent of U.S. employees are engaged at work. There is a major need to make a change, but understanding what engagement is and how to achieve it isn’t always clear. Let’s start by understanding what engagement is. Engagement is defined as “being present at a particular time and