Today, I want to talk employee engagement, what it really looks like, and why a scorecard is such an important part of the engagement process. Employee engagement has received considerable attention in the past few years, particularly because research shows that engagement leads to increased performance, retention, and customer satisfaction. Unfortunately, only 51 percent of […]
About Shane Green
Shane Green is a world-renowned keynote speaker, author, televis
ion personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands like the NBA, Westfield, Foot Locker, Net Jets, Inc., W Hotels, and BMW to reprogram their employee experiences—in order to create loyal customers and raving fans.
Articles by Shane Green
Stop managing employees. Start enabling and empowering employees to achieve higher performance and satisfaction.
Following orientation, onboarding happens over thirty to sixty days as the new employee starts working in their department. Unfortunately, this process is often unorganized and uninspiring, leading to frustration, disappointment, and turnover. Change the way you onboard your new hires by having a well thought-out onboarding plan that inspires new employees and connects them to your organization.
Too many companies are not delivering the right first day for their new hires, despite the fact that research demonstrates that a good start increases retention, performance, and productivity. Setting employees up for success and immersing them in the company culture, not only benefits the new hire, it also benefits the entire organization.
Don’t underestimate the power of attracting, selecting, and hiring the right candidates. Find out why creating a strong team is crucial to success.
“Culture is a consequence of a company’s values.” – Charles Day, Founder of Looking Glass Welcome back to the Culture Hacker Blog Series. Let’s discuss your organizational values, which I believe are the foundation of your company culture. While values are often dismissed as some philosophical B.S., they may be the single most important cultural […]
“Company culture shapes every minute of the workday and every decision that is made.”-Taylor Smith, CEO & Cofounder of Blueboard. What is culture? I consider it the collective mindset and attitude of your employees about what they do, which manifests itself in how they do things; in other words, their actions and behaviors. These behaviors […]