Articles by Rob Finnick

Employee Happiness: A Top-3 Company Metric

Unlike revenue, profit or cost-cutting, reporting on the benefits of having happy employees hasn’t been black and white in the past. Today, there are dozens of reports, surveys and statistics that show the correlation between happy employees and important business metrics. Today we’ll discuss how to “sell” the benefits of investing in the happiness of […]

Drive Your Culture Via Real-Time Feedback

Understanding Net Promoter Score I’m sure you’ve heard about NPS, or Net Promoter Score. It’s a simple way to measure the likelihood of a customer referring a business or organization to friends and colleagues. A high NPS means more of a businesses’ customers are likely to refer them. These are the promoters. A low NPS […]