Employee Well-Being Archives

What Can HR Do to Prevent Insider Threats?

September 11, 2023/Background Screening, Employee Safety, Employee Well-Being, HR, Workplace Safety /by Zachary Amos

Every day, businesses contend with all sorts of threats. Like it or not, these risks have become a fact of organizational life in the modern digital world. While some dangers come from external sources — like cybercriminals — insider threats are also surprisingly prevalent. In fact, insiders are the biggest risk some companies face.

Fortunately, many HR teams are stepping up to play a critical role in locating and mitigating these dangers. To learn more about these threats and how HR can help prevent them, read on…

What Are Insider Threats?

Anyone who currently or previously worked for an organization can pose an insider threat. Employees, contractors, business partners, and others can put your company or staff at risk. These instances include intentional and unintentional attacks that are physical or digital in nature (such as cyberattacks).

Organizations are feeling more vulnerable lately, and these concerns are not unfounded. In fact, 60% of companies say they experienced at least one insider threat during the past year.

Why Do Attacks Happen?

Insider threats can develop for various reasons. A member of your workforce may be struggling with a health condition, financial challenges, family issues, or other personal problems. Business changes can also trigger an attack. For instance, organizations are likely to be more exposed during a reorganization, a merger or acquisition, or as the result of staff layoffs.

However, unintentional threats can arise during daily work activities, as well. Often, when people are anxious, fearful, unaware, or distracted, they may not rely on security best practices. This can open the door to phishing attacks or data breaches that inadvertently harm your organization.

For example, in 2019, 885 million personal accounts were compromised when systems at First American Financial Corporation accidentally leaked customer data. Also during that same year, a third-party data breach at WhatsApp exposed 1.5 billion user accounts.

Although insider threats can occur anytime, multiple warning signs usually build up in advance. Behavioral indicators like these deserve attention:

Is an individual refusing to participate in mandatory security audits or training activities?
Is the individual threatening staff members or your company in social media posts?
Do disputes with colleagues and managers occur frequently?
Has disciplinary action been required — suspensions, demotions, or removals?
Are personal difficulties apparent? (For example, obvious frustration from work stress, financial issues, or other problems.)

Types of Insider Threats

It’s important for HR professionals to know about common types of insider threats. Here are a few scenarios to keep in mind:

Workplace Violence
Any physically aggressive acts or threats that harm on-site employees or company property. This includes intimidation, hazing, assault, or harassment.
Property Theft
When employees or others steal company devices, equipment, data, or materials, especially assets involving proprietary information or national security.
Sabotage
Damaging, destroying, or modifying company property to harm employees, customers, business allies, or the organization overall.
Insider Fraud
When someone changes, removes, or uses company information or systems for self-gain, including insider trading or embezzlement.
Accidental Insider Threat
An unwitting oversight or operational negligence that harms colleagues, customers, or the company. This includes actions that lead to unintended security breaches, phishing attacks, or lost/misplaced confidential information.

5 Ways HR Can Help Prevent Insider Threats

HR can play a key role in preventing these threats throughout every stage in the employee life cycle — including hiring, ongoing performance management, job changes, and offboarding. Here are five ways HR professionals can minimize these issues:

1. Conduct Thorough Background Checks

Smart organizations take every precaution to anticipate and mitigate insider threats from the start. Before extending an offer to any potential employee, conduct an extensive criminal background check and verify the candidate’s resume by calling listed references.

Careful screening can identify past behavior, such as workplace violence, fraud, or criminal actions. If red flags arise, the interview process is a perfect opportunity to clarify and understand the story behind any situation.

2. Implement Mandatory Security Training

Newly hired employees should participate in security training and activities. This helps educate people about cybersecurity risks and gives you a forum to clearly explain company policies and best practices. It’s also an opportunity to reinforce your company’s commitment to security as a top priority.

3. Define a Baseline for Normal Behavior

By working closely with IT leaders to determine standards, you can specify behavior that is normal/acceptable versus abnormal/unacceptable. Establishing this baseline enables your IT teams to monitor network activity, so they can identify potential dangers. When incidents are detected, IT can alert appropriate departments for necessary action.

It’s worth noting that when employees believe policies are overly strict or unfair, they may choose not to comply. This only increases the likelihood of insider threats. To avoid this, be sure you clearly communicate relevant standards and explain why those standards are in place. Also, be transparent about how IT teams monitor behavior, and what kind of actions they consider unacceptable or out-of-the-ordinary.

4. Foster a Supportive Workplace

Employees should feel comfortable and supported at work. A toxic environment where people are regularly embarrassed, belittled, humiliated, or forced to work under excessive rules only increases the potential for insider threats.

Successful workplaces cultivate a culture of trust, respect, and support where employees feel comfortable discussing personal or work issues. In this type of environment, managers and supervisors take discretion seriously.

Employees should know that co-workers with behavioral issues will be helped and not punished. This ensures that everyone will feel more comfortable sharing concerns about others.

For this reason, consider implementing an employee assistance program where anyone who is struggling can receive support and counseling. Make it a priority to help anyone who is at risk, and also address any grievances brought to your attention.

5. Terminate Employees With Respect

When employees depart, it’s vital to make the offboarding process as smooth as possible. Regardless of whether an employee chooses to resign or is terminated, thoughtfully managing the offboarding process can significantly reduce security risks.

If termination is required, proceed with care, so you preserve a sense of dignity. If possible, conduct the termination meeting in a room that lets the employee leave the premises quietly, without public embarrassment or shame.

Also, plan to remove the individual’s access to devices and systems as quickly as possible. In addition, remember to collect all company property and review nondisclosure agreements to avoid any misunderstanding about rules the employee previously agreed to follow.

A Final Word on Avoiding Insider Threats

HR plays a critical role in minimizing exposure to insider threats throughout the lifecycle of every employee. Proper planning, precautions, and proactive communication can make a tremendous difference. Above all, focus on creating and sustaining an environment where employees feel respected, trusted, empowered, and supported.

How to Boost Workforce Mental Health, Even on a Budget

August 11, 2023/Employee Benefits, Employee Burnout, Employee Happiness, Employee Well-Being, Health and Wellness, Mental Health Awareness /by Ann Wyatt

In today’s fractured, post-pandemic world, workforce mental health has emerged as a critical concern for business and HR leaders — and with good reason. The urgency of this issue is reflected in staggering statistics from multiple sources. For instance:

Last year, 56% of global employees told Gallup they struggle with stress and wellbeing, while another 9% said they were suffering.

That same Gallup research reveals particularly troubling trends in the U.S. Since 2021, the proportion of those who are struggling increased from 38% to 45%, while suffering rose from 2% to 4%. At the same time, those are thriving dropped from 60% to 52%.

The business consequences of this malaise are significant. In fact, according to the Centers for Disease Control and Prevention, depression is estimated to cause 200 million lost workdays a year, at a cost to employers of $17 to $44 billion.

No wonder workforce mental health has become a pressing concern among business leaders. For instance, when Willis Towers Watson asked U.S. employers to identify their top priorities for the next three years, a whopping 67% replied, “Enhancing mental health and emotional wellbeing programs and solutions.” This means leaders are just as concerned about this as they are about the cost of managing their company’s healthcare plan!

Unfortunately, despite widespread interest in addressing this challenge, many organizations are operating on tighter budgets these days. As a result, it’s difficult for employers to offer effective workforce wellbeing solutions.

However, cost issues aren’t stopping resourceful HR teams from moving forward. In my role at HealthFitness, I work with a variety of companies that have developed budget-friendly strategies to address employee mental health challenges. To learn about some of the most successful approaches I’ve seen, read on…

5 Low-Cost Ways to Support Workforce Mental Health

1. Innovate to Avoid a High Price Tag

Some companies are relying on their creativity to support mental wellbeing without breaking the bank. For instance: One tech firm has introduced a “Days for Me” program that lets every employee choose four days a year to focus on self-care.

Another company in the biopharmaceutical industry has implemented a “Mental Health Ally Program.” The program features Mental Health First Aid training that helps employees recognize and respond to colleagues’ needs. Specficially, through scenarios and videos, this skills-based certification course teaches employees a 5-step action plan, so they can identify and address signs of mental health and substance use issues. The certification is valid for three years and can be renewed online. This makes it easy for people to develop important knowledge and skills they can continue to apply as they move forward in their careers.

2. Optimize Employee Assistance Programs

I also see organizations expanding existing employee assistance program (EAP) benefits so they can improve access to valuable mental health support. For example, some employers are shifting to on-site EAP services so access to help is more convenient.

Others are increasing the number of covered EAP appointments they offer each year. One energy company we work with has increased covered EAP appointments from 5 to 8 per year, per household. This simple step gives employees more options at a minimal additional cost to the company.

3. Sponsor Company-Wide Time Off for Wellness

Dedicating paid time off for all employees to focus on mental health is a particularly powerful way to encourage workforce wellbeing. Plus, when everyone is out of the office at the same time, people are less likely to become anxious about work piling up in their absence.

You may be familiar with some tech industry companies that have implemented variations on this concept, such as Global Wellness Days, Global Shutdowns, or No Meeting Fridays. The options are endless, but the point is to provide the entire workforce with designated opportunities to recharge and prioritize self-care. By encouraging this kind of behavior across the organization, employers are cultivating a culture that values work-life balance and mental wellbeing.

4. Design Stress-Reducing Spaces

Another low-cost idea — establish special areas in the workplace that help employees decompress and mitigate stress. For instance, some employers are setting up de-stress stations in common areas with puzzles, games, and mindfulness activities. These spaces offer employees a convenient place to relax and unwind when they need a break.

One company provides an on-site dog park for employees, so their trusty companions have room to roam during the workday. Other organizations offer designated meditation areas with comfortable seating, restful lighting, and minimal distractions, so people can take some time to calm their minds when they feel anxious or overwhelmed.

These simple measures are effective at enhancing employee wellbeing and productivity. Yet they don’t require a significant financial investment.

5. Lead by Example

Finally, it probably goes without saying, but HR and business leaders play a crucial role in championing workforce mental health. Of course, offering mental health benefits is important. But the most compelling way to advocate for wellbeing is to lead by example.

Increasingly, leaders are engaging people in honest discussions about mental health at work. By sharing their own stories, they can inspire employees to prevent, detect, manage, and resolve work-related stress, anxiety, burnout, and other challenges. And by making mental resilience and self-care a personal priority, they help others recognize how important these issues are.

Ultimately, by demonstrating a genuine commitment to wellbeing and fostering a supportive work environment, leaders can set the tone for the entire organization.

A Final Note on Workforce Mental Health

Addressing mental and emotional wellbeing on a limited budget is an ongoing challenge — there’s no doubt about it. However, smart organizations are seeing results by making the most of the resources they already have. It may involve something as simple as establishing spaces for stress reduction, adding a new course to educate employees about mental health support, or offering designated time off for self-care. Regardless, even small steps can help organizations make big strides.

Mental health challenges may be on the rise. But many organizations are discovering that it’s possible to develop a healthier, happier, more productive workplace, even when budgets are tight. Real progress starts when HR and business decision-makers take the lead in demonstrating a commitment to workforce mental health and building a supportive culture. How is your organization responding to this need?

Belonging: Where Does It Fit Into Your Work Culture?

July 10, 2023/Company Culture, DEI Diversity Equity Inclusion, Employee Engagement, Employee Experience, Employee Retention, Employee Well-Being /by Gisele Marcus

We all share a deep desire for belonging. From Abraham Maslow to Brené Brown, experts agree that this “indescribable feeling of being welcomed” is a fundamental need. Even the earliest behavioral scientists recognized that the need to belong is an integral aspect of the human experience.

Cut to today. The year is 2023, and the state of the global workplace is … confusing. For example, in the United States, people spend a massive portion of each week at work. And increasingly, we’re questioning the way we manage our careers.

All around us, full-time employees are shifting to part-time work, office workers are becoming digital nomads, and teams are dissolving. The apple cart has been tipped. And frankly, no one is really sure where all these changes will lead.

Despite this season of flux and indecision, employers can help people find clarity. By prioritizing an inclusive work environment, leaders can create an authentic culture of belonging that attracts talent from all walks of life.

Belonging is not just a powerful talent acquisition strategy. It’s also an effective way to engage people, whatever their values may be. It appeals to everyone, from full-time employees to contingent workers, no matter whether they work onsite, offsite, or in a hybrid capacity.

How Inclusion Impacts Employee Retention

Workforce inclusion and retention are deeply intertwined. According to a Deloitte survey, 80% of full-time employees consider inclusion an important factor when choosing where to work. It also remains significant throughout the entire employment relationship. In fact, 23% of respondents told Deloitte they’ve quit a job where inclusion was lacking.

These statistics speak not only to inclusion’s influence on recruitment, but retention, as well. When people feel included, they’re naturally more engaged. And although engaged people care more about their work, they’re less likely to suffer from anxiety or burn out.

A genuinely inclusive work environment promotes a sense of belonging. And a sense of belonging lifts team morale. As a result, businesses benefit in multiple ways. For example, inclusive organizations tend to be more productive and more profitable. This means fostering an inclusive work environment is not just a good thing to do. It’s also a good business move.

All of this ties back to people who feel included and engaged. So the message is clear: If your culture is inclusive, people will feel more connected to your organization and invested in your success throughout their relationship with you.

How to Foster an Inclusive Work Environment

What strategies and practices help build a culture of inclusion and belonging? Focus on these fundamentals:

1. Educate Around Diversity

Diversity and inclusion are closely linked. But diversity alone is not enough to move the needle. After all, what’s the point of creating an inclusive environment only for one kind of person?

Instead, ensure every member of your workforce is welcome to bring their authentic selves to work. This starts by consistently communicating your commitment to diversity, and illustrating that commitment with action. In other words, look for ways to openly support and celebrate different skill sets and abilities, backgrounds, accessibility needs, gender identities, and ethnicities.

Leaders can also educate employees by raising awareness and encouraging people to interact in appropriate ways with co-workers. For example, neurodiverse team members may need noise-canceling headphones to stay focused and productive at work. Or on Zoom calls, hearing impaired participants may need to rely on captioning. Educating teams about these adaptations and how to apply them will help everyone feel more receptive and comfortable.

2. Prioritize Inclusion, Even in Stormy Weather

In this time of reshufflings and resignations, your commitment will be tested. Maintaining a culture of inclusion and belonging is essential, even when your business is facing a downturn.

In times of crisis, many leaders may default to outdated practices, especially when managing reductions in force and communicating about these decisions. But remaining open and intentional about layoff practices can help you keep your inclusivity promises.

Above all, insist upon treating all employees with an equal level of respect and appreciation throughout disruptive organizational changes. This tells everyone that the way you let go of team members is just as important as how you hire and retain them.

3. Offer an Environment of Care

Inclusion not only means people feel welcomed at work, but also that your organization cares about the quality of their employee experience. Demonstrating care can take numerous forms. For example, you could:

Reserve time each day for wellbeing check-ins or social activities that promote team care and bonding.
Reward employees for inclusive, caring actions toward others.
Ensure that everyone receives training on how to develop emotional intelligence skills and put them into practice at work.

The possibilities are limitless. But whatever mix you choose for your organization, keep in mind that creating an environment of care reinforces a sense of belonging. So the sooner you craft this agenda, the better. Also, the sooner employees experience a sense of caring, the better.

Start with the onboarding stage, or even earlier. Think about how you can help applicants and news hires understand how much your company values and prioritizes inclusion. Then consider how you can keep checking in periodically to ensure employees’ needs are being met and they’re actually developing a sense of belonging.

A Final Note on Inclusion, Belonging and Employee Retention

For better or worse, the nature of your work environment directly influences workforce recruiting and retention. If you learn how to foster a culture of belonging, you’ll attract, engage and retain people who appreciate sharing their talent with an organization that makes them feel wanted.

Making a meaningful impact on your culture may require you to invest more time, attention and funding to inclusion. But, as many employers have discovered, it is well worth the effort.

Menopause at Work: What We All Should Know

June 16, 2023/Employee Benefits, Employee Burnout, Employee Engagement, Employee Happiness, Employee Well-Being, Featured, Health and Wellness, Healthcare and Benefits, Podcast, Podcast Recap, Podcast Recaps /by Meghan M. Biro

Sponsored by Peppy Health

When you think of menopause, what comes to mind? If you’ve already experienced this transition, you know the symptoms can disrupt your work life in unexpected ways. (Imagine a hot flash suddenly coming on when you’re leading an important team meeting. Didn’t your body get the memo?)

Concerns like these are causing far too many mid-career women to leave their jobs at a critical stage in their work journey. In fact, research says 1 in 4 menopausal women consider resigning, while 1 in 10 actually do walk away.

This is a double whammy for the world of work. It damages the earnings potential of women in their prime, while simultaneously jeopardizing business momentum for employers. After all, replacing experienced talent is tough — especially in today’s competitive market.

What to do? Let’s dig deeper…

Meet Our Guest: Barb Dehn

Please join me in welcoming Barb Dehn, VP of Menopause and Women’s Health Services at Peppy Health — specialists in gender-inclusive healthcare. Barb is a practicing nurse practitioner, award-winning author and nationally recognized health educator. She is certified by the North American Menopause Society (NAMS), and is also a Fellow of the American Association of Nurse Practitioners (FAANP).

We’re so fortunate Barb is bringing her expertise to us today, so we can learn about the all-too-often underestimated impact of menopause on today’s workforce. So let’s dive in!

The Stigma of Menopause

Welcome, Barb. Why don’t we start by discussing the stigma surrounding women and menopause. Do you think this is a byproduct of ageism?

Absolutely, there’s a stigma. And it directly affects a lot of women for several reasons:

First, we don’t want to let our biology telegraph that we’re getting older. So if you’re having a hot flash or a night sweat, or maybe you’ve noticed a little chin hair, you may feel like you’re not in control of your biology.

Also, you may wonder if others notice you’re not as young as you used to be. You may suddenly go blank in a presentation because you’re one of the 67% of menopausal women who experience brain fog.

We want to be part of a team and we want to be super productive. But that can be difficult if we’re not sleeping well. And sleep issues can last for 3-7 years before menopause even begins.

Linking Menopause With Wellbeing

Since the pandemic, wellness has taken center stage at work. What kind of menopause support can employers provide?

There’s so much companies can do. They may offer health insurance, but it can be difficult to get an appointment with a specialist about menopause-related issues. Even then, specialists sometimes dismiss people or minimize their symptoms.

So employers are stepping up and offering easy access to specialized health-related services for women, men and the LGBTQ community.

The Impact on Midlife Careers

I was surprised to see that 25% of menopausal women have considered leaving the workforce. Why is that?

Women may struggle because they’re juggling other stressors. Perhaps they’re caring for family members — elderly parents or maybe teenagers at home.

But then if their sleep cycles are disrupted by hot flashes or night sweats, they’re up all night. So it’s not surprising when they feel they can’t function.

Resources for HR

So, what kind of resources are available to managers and HR?

Well, listening to this podcast is a start. We need to be open and more curious about this.

Also, an anonymous survey might help you find out what people are experiencing so you can respond to their needs, rather than making assumptions.

Plus, you don’t need to be an expert to offer a safe, open door policy and give people some flexibility when they need it.

And of course, I invite everyone to visit Peppy.Health online, because we have all sorts of free resources, from anonymous surveys to downloadable PDFs you can use to help people talk with their managers about this…

For more insights from Barb about how to help people manage menopause at work, listen to the full podcast episode. And be sure to subscribe to the #WorkTrends Podcast on Apple Podcasts or Stitcher.

Also, to continue this conversation on social media anytime, follow our #WorkTrends hashtag on Twitter, LinkedIn, and Instagram.

Change Management is Tricky. How Do You Handle It?

June 13, 2023/Company Culture, Employee Experience, Employee Well-Being, Leadership, Organizational Planning /by Brett Farmiloe

Change is an integral aspect of every organization — especially in today’s volatile environment. But managing change is challenging. That’s why it sometimes helps to rely on change management specialists for guidance or support. But when? It depends on the situation.

To better understand how leaders tackle change successfully, we asked business professionals to tell us how they approach this process. Nine people shared their recommendations. And despite their diverse experiences, some common themes emerged:

Help Employees Adjust

Include Employees in Decisions

Facilitate a Culture Shift

Encourage Two-Way Communication

Gamify Change Initiatives

Deliver Readiness Bootcamps

Involve Everyone in Training Curricula Updates

Build Skills for Collective Change

Keep Remote Teams in the Loop

To learn more about when and how your organization could benefit from these change management methods, read the full responses below…

9 Ways to Lead Change Management

1. Help Employees Adjust

Our direct managers’ plates are already full, so they don’t have enough time and energy to communicate about every change and seek continuous feedback from across their teams. That’s why we rely on dedicated change managers. They ensure that employees get the kind of support they need throughout any change process, and anyone with a question or idea has access to the right forum where they can speak their mind.

Sometimes, employees prefer to discuss these issues with change management specialists, especially if they’re worried about overloading their direct manager with more work. But the change management team is always available as an employee resource.

Their mission is to ensure a seamless adjustment — whether that includes taking ample time to listen to employee concerns, or to address suggestions that might make the implementation process better.

Jack Underwood, CEO and Co-Founder, Circuit

2. Include Employees in Decisions

Our organization isn’t big enough to require a change management team, so whenever a significant change is required, it’s imperative that we include employees in the process. Change can be daunting, stressful and scary, so it’s essential to mitigate any negative impacts, if possible.

Even if you’re just starting to consider a change, employee input is invaluable. People are much more likely to get onboard with new initiatives if they feel a sense of agency. Plus, they often have interesting insights and ideas to contribute.

And when you do move forward, respecting employees’ feelings and involving them in decision-making means you’ll have a smoother journey. Offering opportunities throughout the process to ask questions, raise objections and make suggestions is crucial.

These actions are not just about supporting change. They also reflect a spirit of inclusion. By seeking input and responding to ideas, you demonstrate that your employees are respected and valued, and they matter to your organization. Working together towards a shared vision and collective responsibility reinforces a sense of teamwork and helps employees feel more in control. This encourages engagement and helps employees embrace change.

Martin Gasparian, Attorney and Owner, Maison Law

3. Facilitate a Culture Shift

Our organization is tiny, so we do not have a dedicated change management team. However, we do have a culture committee composed of members from each department, and this group often helps navigate organizational change.

These representatives can act as liaisons and report on general workforce sentiments that might otherwise go unheard for fear of upsetting management. Members can also help their departments understand the reasoning behind a change decision and model a positive example of embracing and adapting to that decision.

A large part of change management is a cultural shift. So, the culture committee can help employees feel like they’re part of the process and help them view change as an evolution of company culture, rather than abandonment of the status quo.

Grace He, People and Culture Director, TeamBuilding

4. Encourage Two-Way Communication

We have a dedicated change management team at Brosix. That’s because change is an inevitable part of any business, and being prepared for it is crucial. One way we handle change is by empowering employees through communication. But change management communication involves more than just sending out a one-time email notice. It requires ongoing interaction with employees. And that demands dedication, clarity and consistency.

Effective two-way communication techniques like surveys, focus groups and informal feedback gathering give employees a voice in change-related decisions. When leaders involve their team in this process, people feel heard and appreciated. And when people feel valued, they’re more likely to welcome change and participate in making it happen.

Proactive two-way communication has other benefits, as well. Leaders can identify and resolve issues that are likely to cause resistance. And the organization can potentially avoid obstacles and pitfalls before they become a problem.

Stefan Chekanov, CEO, Brosix

5. Gamify Change Initiatives

At TechAhead, we have a dedicated change management team that is highly skilled in collaboration, communication and critical thinking. This team analyzes the potential risks and challenges that come with change and develops effective strategies to mitigate them.

To make the change process more engaging, accessible and effective, we use a unique “Gamification of Change Management” approach. Specifically, we’ve developed a game-based change journey that rewards employees with points and badges for completing challenges such as attending training sessions, participating in feedback surveys and collaborating with team members.

We also offer a “Change Management Cafe,” where we invite stakeholders to openly discuss their concerns, suggestions and feedback about changes we’re planning or implementing. This helps create a culture of transparency and collaboration, which makes the entire change process more inclusive.

Vikas Kaushik, CEO, TechAhead

6. Deliver Readiness Bootcamps

Throughout my career, I have seen many organizations struggle with change management. However, my current employer has implemented highly effective “change boot camps” for employees.

These boot camps are training sessions that focus on teaching people how to accept change and move through it with a positive mindset. They also receive resources and tools to make necessary transitions smoother.

With this structured approach to developing employee change capabilities, our organization is better prepared to handle change more efficiently, while maintaining morale, and ultimately achieving success in the transformational process.

Derek Bruce, First Aid Training Director, Skills Training Group

7. Involve Everyone in Training Curriculum Updates

The healthcare industry is a fast-paced, stressful environment where staying on top of constant change is critical. We don’t have a dedicated change management team, but we do have medical educators whose roles include change management. This comes into play for us when we introduce a new curriculum for medical certifications we offer.

Every two years, we need to incorporate best practice updates into our certification programs for medical skills such as CPR and BLS (Basic Life Support). It is our education team’s job to make sure our instructors and clients (nurses and healthcare workers) are up-to-speed with all these curriculum adjustments.

Because this change process focuses on our curriculum, it’s a business priority. That’s why it’s a central part of our education team’s ongoing responsibilities, rather than a standalone activity.

Brian Clark, CEO and Marketing Director, United Medical Education

8. Build Skills for Collective Change

Change management is central to our organization’s mission. We educate others about the power of facilitation in change management and we equip them with tools to transform the process by replacing traditional methods with facilitation.

Within our organization, we embrace the same philosophy. Rather than relying on a dedicated change management team, we focus on equipping individuals across the organization with facilitation skills to address change collectively.

By engaging stakeholders and empowering them to actively participate in the process, we are fostering a culture of change, adaptability and resilience. Ultimately, this means we can achieve change outcomes that are more enduring and effective.

Douglas Ferguson, President, Voltage Control

9. Keep Remote Teams in the Loop

We don’t have a dedicated change management team because our organization is a relatively small remote team. My partner and I oversee necessary changes. Currently, we’re focused on work to be done so we can boost our sales and generate business results.

However, for change management, we keep our employees in the loop by conducting frequent video calls and arranging online meetings so we can communicate our expectations and discuss any questions people may have.

We ensure that employees are satisfied with the volume and nature of their work, so no one feels overloaded. We also consider their feedback about the company’s operations, so we can incorporate changes they will appreciate and feel comfortable adopting.

Harman Singh, Director, Cyphere

How can employers avoid employee survey fatigue? Check these expert tips - including an idea you probably haven't thought about

Avoiding Survey Fatigue: 4 Tips and a Breakthrough

May 8, 2023/Company Culture, Employee Engagement, Employee Experience, Employee Happiness, Employee Well-Being, HR /by Dirk Peters

Without a doubt, employee surveys are the most widely used employee engagement tool. Surveys make it possible for employers to gather workforce feedback quickly and easily in a form that’s convenient and comfortable for participants. They are often easier to set up and manage than other feedback mechanisms. Plus, acceptance rates show that employees prefer surveys over other tools. However, you can have too much of a good thing. In fact, research indicates that a constant flow of surveys can be costly and self-defeating. That’s because it leads to survey fatigue.

What is Survey Fatigue?

Survey fatigue is a common issue that HR and business leaders should keep in mind when seeking employee feedback. On one hand, people tend to appreciate being asked for input. On the other hand, surveys can reach a point of diminishing returns when employees become emotionally tired and disengage from the process. This happens for multiple reasons:

When people receive too many survey requests within a short timeframe,
When survey logic, structure, or content is overly complex,
When surveys are unnecessarily long or repetitive,
When people feel their feedback isn’t seriously received.

Survey fatigue decreases participation rates. This, in turn, can reduce data accuracy and understanding of employee community sentiment.

How Does Survey Fatigue Affect Employee Satisfaction Programs?

The goal of a good survey is to obtain the most reliable insights from a representative cross-section of your employee base. The higher the participation rate, the more accurate your response data is likely to be.

Survey fatigue can translate into lower overall response rates that jeopardize data quality. This seriously threatens your ability to gather valuable information about workforce satisfaction, morale, cultural health, and overall employee experience.

Can you conduct an effective survey with a low response rate, if the data is representative of your overall employee community? Yes. But only if you are very sure that the lower number of respondents is actually statistically representative of the larger group. And that is difficult to accomplish.

Here’s one reason why: People with strong opinions or extreme positions aren’t affected by survey fatigue, so they’re more likely to respond. That’s because they’re highly motivated to make their voice heard.

As a result, the survey data will reflect only the most extreme views. It won’t accurately represent the majority view because survey fatigue caused other employees to abandon the feedback process. This is a type of survey bias called non-response bias.

How to Avoid Survey Fatigue

It’s important to understand the most frequent causes of survey fatigue, as well as best practices to avoid it. While there’s no single way to prevent fatigue in employee surveys, combining multiple methods can help you develop engaging, accurate surveys that yield high response and completion rates.

Here are 5 strategies to try (including one you’ve probably haven’t yet considered):

1. Limit Survey Frequency

One of the most important ways to avoid survey fatigue is to carefully time the cadence. Some organizations assume “more is better,” so they send multiple surveys every month. But that kind of pace can overwhelm employees, and may overwhelm your staff, as well. Instead, step back and consider your goals. Then develop fewer surveys, each with a specific objective. For example, you can use pulse surveys to get a quick snapshot of employee sentiment about key topics of interest. On the other hand, a full-scale engagement survey is more appropriate for measuring overall employee satisfaction and commitment.

2. Keep Surveys Concise

Long, complex surveys can be overwhelming. They’re likely to discourage employees from participating. It’s important to keep every survey targeted, concise, and to-the-point.

3. State Your Purpose Every Time

You’ll want to be sure employees understand each survey’s objectives and importance. When people know how their participation can affect their work life, they’re likely to take the time to share their opinions. For example, let’s say you want to know how employees feel about your return-to-work policy before you adjust it. Tell them upfront you’re gathering feedback about this because you’re planning to implement changes next quarter.

4. Remember, Timing Is Everything

Survey timing can have a significant impact on response. For instance, surveying employees during busy or stressful timeframes may produce inaccurate results, because people may not have the time or energy to respond as fully or thoughtfully as they normally would. Instead, distribute the survey when employees are likely to provide meaningful feedback. And be sure to keep the response window open long enough to collect data from those who want to participate.

5. Tap Into the Power of Passive Listening

Here is one feedback strategy you probably haven’t considered yet — passive listening. Thanks to new technology, these capabilities are revolutionizing the traditional survey process. By leveraging AI technology, passive listening can improve your understanding of employee morale, work culture, and trending topics in work conversations. All of this intelligence is gathered automatically in real time, and is continuously available for deeper analysis and action.

By working in the background, passive listening gives HR teams a wealth of employee sentiment insights without forcing people to respond directly to a survey. In addition, passive listening helps HR and business leaders make future surveys even better by providing a head start in understanding what employees already think about key issues.

Final Notes

Survey fatigue can harm your organization’s efforts to gather valuable information about retention, satisfaction, morale, cultural health, and the overall employee experience. But you can avoid fatigue by reducing the frequency of feedback requests, keeping surveys concise, clarifying your purpose, carefully scheduling delivery timeframes, and relying on passive listening tools to gather helpful intelligence without having to develop and distribute surveys.

By following these guidelines, you can increase overall feedback and improve data accuracy, while gathering more valuable workforce insights.

Which benefits do onsite workers like the most?-Learn what works for modern employees in the post-pandemic era

Which Benefits are Best for Onsite Employees?

May 5, 2023/Employee Benefits, Employee Engagement, Employee Experience, Employee Happiness, Employee Retention, Employee Well-Being /by Susan Baxter

Numerous jobs can be performed remotely or on a hybrid schedule. Still, more than 70% of full-time roles require people to work onsite. For instance, consider those involved in transportation, manufacturing, construction, and agriculture, as well as frontline workers in healthcare, education, retail, hospitality, and other service industries. How can companies in these sectors attract and retain talent more effectively? This article looks at how specialized benefits for onsite employees can help.

Demand for Onsite Employees Remains High

Employers have been reeling from a series of one-two punches in recent years. It all started with the pandemic quarantine in 2020. Then in 2021, more than 47 million people left their jobs during the so-called “Great Resignation.” Soon after that, the notion of “quiet quitting” caught fire, when many who remained in their jobs decided it was no longer worth the effort to go above-and-beyond.

By the start of this year, work trends hit a low ebb. On average, 4 million U.S. employees were resigning each month, and at least 50% of the workforce was doing no more than the bare minimum. Yet job openings remained at historic highs. No wonder companies continue scrambling to engage and retain talent — especially frontline workers.

How Targeted Benefits Help

With inflation already cutting into profits at many companies, higher wages aren’t in this year’s budget. So instead, they’re developing special benefits packages for onsite employees.

Of course, benefits have always been a factor in every candidates’ decision to accept a job offer. But now, attractive benefits are even more important — especially when remote or hybrid work arrangements aren’t an option.

Thoughtful benefits that address the interests of onsite employees can make a big difference in an environment where employers offer remote and hybrid workers 35-hour workweeks, unlimited PTO, gym memberships, and a host of other creative options.

Here’s how a solid benefits package can help tip the scale in your favor in today’s talent market…

Which Benefits Do Onsite Employees Value Most?

1. Flexible Schedules

When remote work isn’t an option, flexibility is a must. In fact, 95% of workers think flexible hours are more attractive than remote work, according to a recent Future Forum survey. An Adobe survey echoes this finding, with 84% of respondents saying they desire a more flexible work schedule.

2. Flexible Personal Time Off

Flexibility in PTO has also been gaining traction. In the wake of the pandemic, traditional ways of allocating time off no longer appeal to onsite employees. For example, imagine a parent sometimes volunteers at their child’s school for several hours during the work day. That employee should feel empowered to adjust their schedule accordingly.

The same concept should apply for people who need PTO when they need time off to focus on their mental wellbeing. In fact, a recent Harris Poll found that 23% of workers are receiving new mental health services from their employers.

3. Childcare Assistance

Childcare benefits have also become more popular. Whether it’s a stipend to help cover ongoing costs, discounts on daycare center services, or onsite childcare options, these benefits can make a significant difference. In fact, childcare costs increased more than 40% during the pandemic, and they continue to rise. This is why onsite employees consider childcare assistance a highly valuable benefit.

4. Career Development

For many workers, professional growth is a primary concern. That’s why learning and development opportunities can elevate your benefits package for onsite employees.

If your budget doesn’t support a full-blown educational initiative, even a simple lunch-and-learn event series can help. Topics can reach beyond work-related skills and knowledge. For example, workers might find it helpful to learn about personal financial planning, healthy eating, time management or other life skills. By gathering input about employee interests, you can co-create a curriculum.

Building a Better Benefits Packages

How to attract and retain employees with benefits is a question for the ages. Many types of incentives can enhance recruitment and improve engagement, productivity and performance. But whatever you choose to offer, the overall package must make sense for your company and your culture, as well as individual employees. These guidelines can help you make better decisions:

1. Conduct Focus Groups

Involving employees in planning discussions is always a good idea. It’s the most logical way to arrive at reliable answers about the benefits people value most.

You’ll want to schedule at least several different sessions, each with a representative sample of onsite employees. You’ll also need to prepare a series of carefully designed questions, along with discussion prompts to keep the conversation going. Additionally, be sure to choose moderators who are skilled at leading discussions, probing for details, and gathering feedback from all participants.

2. Send out Surveys

If you don’t have time or energy to conduct focus groups, you can rely on the tried-and-true method of distributing an anonymous survey to gather honest input. This process may uncover certain employee benefits and incentives you wouldn’t learn about in group discussions. That’s because some people aren’t comfortable sharing their ideas in a small group setting, so an anonymous survey can be an effective way to give more employees a voice.

3. Establish an Employee Resource Group

Employee resource groups (ERGs) are voluntary, employee-led groups that share a common interest and/or characteristic. They generally focus on accomplishing specific goals that tie-in with organizational culture and work life. Most groups exist to help cultivate inclusion and a healthy work environment, so this can be an ideal way to bring together voices that can speak and act on behalf of onsite employees.

4. Monitor the Competition

Even if you have strong internal input, you’ll find that studying industry competitors offers a wealth of information about how to build an attractive benefit plan for onsite employees. Look at standard practices and benchmarks — both inside and outside of your industry. With this kind of contextual insight, you may even find that you can expand and improve upon what others offer.

The Bottom Line on Benefits for Onsite Employees

Money may be one of the fastest ways to motivate employees, but even employers with deep pockets can’t compete on price alone. Another company will inevitably find a way to offer people more. This is why a thoughtfully designed benefits package can be your strength. People are motivated by more than compensation. It all comes down to finding the right mix of benefits to attract and retain onsite employees.

For the best solution, start with your organization’s culture, values, and business realities. Then craft a benefits package that fits that framework.

How can proactive support lift employee engagement? Check this advice for HR and business leaders

How Proactive Support Lifts Employee Engagement

May 2, 2023/Company Culture, Employee Engagement, Employee Experience, Employee Well-Being, Leadership /by Kristen Wrigley

For more than two years, employees have slowly — and sometimes reluctantly — returned to their workplaces. Leaders have been trying to instill a sense of normalcy within their organizations, even as team members grapple with new and ongoing challenges. But in many situations, a critical element is still missing: personal, proactive support. Let me explain…

Today’s world is a challenging backdrop for us all. Inflation is hitting everyone’s pocketbook. The economy isn’t healthy. And geo-political instability remains a constant. Meanwhile, daily life goes on. No wonder employees sometimes seem distracted. Whether people are dealing with challenges with work, family or other areas of their lives, they often need support from their employers.

But today’s workers expect more than just generous healthcare plans and personal time off. They are looking for flexibility — not only to work from home, but to focus on family matters when necessary. They’re interested in professional guidance. And they want the kind of transparency and feedback that will help them thrive professionally and personally. In short, they’re looking for genuine, proactive support.

Where did this start? Let’s take a closer look:

The Rise of Quiet Quitting

The tumult of recent years led us all to re-examine professional norms. Workers began openly asking deep questions like these:

“Do I need to commute to an office each day, when I can accomplish more by working from home?”
“Is my current job as personally fulfilling as I would like it to be?”
“Does my employer give me what I need to excel in my role?”

Not surprisingly, we saw the Great Resignation wave in 2021. And that gave way to last year’s “quiet quitting” surge, when some workers decided to contribute only the minimal level of effort necessary. This trend caught-on fast. In fact, by the second half of 2022, more than 50% of U.S. workers had joined the “quiet quitter” ranks, according to Gallup.

The Next Wave: Conscious Quitting

But dissatisfied workers can’t remain quiet for long. Indeed, as former Unilever CEO, Paul Polman predicted early this year, “An era of conscious quitting is on the way.”

To get a handle on this shift, Polman commissioned a survey, called the Net Positive Employee Barometer. The results reveal that a majority of U.S. and U.K. employees are dissatisfied with corporate efforts to improve societal wellbeing and the environment.

Nearly half of respondents said they would consider quitting if their employer’s values didn’t align with their own. In fact, one-third have already quit for this reason — with even higher resignation rates among Generation Z and Millennial workers. Here’s why:

Younger workers believe they should rethink their commitment to an employer if the organization doesn’t demonstrate important values. Primarily, this includes Generation Z employees (born between 1997 and 2012). They’re highly socially aware. And by 2025, they will comprise almost 30% of the global workforce. They have also normalized the idea that workers can make demands on their employers.

Boomers and Generation X workers are also questioning workplace norms, although they’re less vocal about it. These workers were raised to “dress for the job you want”, “go above and beyond,” and “always be respectful.”

So we’re seeing a natural generational transition, hyper-accelerated by COVID and the Great Resignation. Workers are challenging the status quo. They’re looking for employers to meet them where they are and give them what they want.

But employers need to realize engagement is not one-size-fits-all. Multiple generations are involved, with different people at different points in their careers.

Proactive Support Starts With Awareness

If an employee is tuning out, do you know why? If you’re unsure, it’s time to dig deeper. When an employee performs at 85% capacity, their behavior could be about your organization, about their own circumstances, or a combination of factors. Regardless, it deserves an honest assessment. For example:

Is your infrastructure designed to encourage employee success?
Do you provide the kind of culture and resources that help people perform at their peak?
How well do the employee’s skills and knowledge fit their role?
Is the individual struggling with a personal crisis, such as a divorce?
What other factors may be influencing the employee’s behavior?

Employee engagement depends on an environment that promotes work-life integration. Unlike so-called “work-life balance,” work-life integration acknowledges each employee as a whole person (not just a 9-to-5 version). In daily life, this means employees are free to run an errand or tend to a family member during work hours, if needed.

This kind of freedom comes when employers trust their people to make wise choices about how to get the job done.

Mapping the Work-Life Territory

To empower people this way, HR and business leaders must clarify employee roles and responsibilities, and be sure they’re aligned with broader objectives. To get started, consider questions like these:

What are your company’s goals?
Do these goals cascade down and across your organization, so teams and individuals understand how their role (and associated responsibilities) contribute?
How do employees feel about their objectives?
Do you sense a gap between expectations and employee buy-in?
Are you actively listening to employees? Do you understand their mood, morale and daily experience?
How do you gather input and confirm employee sentiment?
Do you demonstrate that you’re paying attention?

How Proactive Support Works

Engagement is never perfectly consistent. In any given year, engagement will dip at some point for some people — even among high performers. This may be a response to work challenges, the organizational environment, or even personal issues, such as caring for an ill parent.

An environment of open, honest communication and support should offer enough elasticity to account for these dips.

Likewise, an individual’s capacity for engagement evolves and changes over time with their role. For example, a recent college graduate’s engagement “peak” is likely to look different than someone with 20 years of business experience.

If a dip in engagement does require intervention, start by gathering input from the individual, so you can identify the root of the problem. Often, you’ll find that an engagement drop coincides with an energy drain in the work environment. For instance:

Is the employee’s valuable energy being spent on the wrong things?
Are people required to do “focus work” in a noisy, chaotic office?
Have collaboration or communication tools become a distraction?
Are low performers or disgruntled team members creating a dysfunctional group dynamic?

Look for other signs that deserve further investigation. If a vocal person is suddenly quiet during meetings, take note. If someone stops volunteering for projects, take note. If someone is less responsive to requests than usual, take note. Talking with a core group of people (including an employee’s manager, the HR team, and co-workers) can provide a view into an employee’s contribution to the company and can shed light on issues that may not be obvious.

During the Dips: Stay Flexible, Observe, and Act

Whenever you diagnose disengagement, you’ll want to treat it with a direct approach. Earlier, I mentioned keeping a pulse on employee experience. One-on-one employee/manager meetings are key here.

A manager might say to a remote employee, “I’ve noticed a change in your availability recently. It’s been difficult to reach you over the past few weeks. Is something happening that I can support you with?”

Keep probing. Does the employee seem unaware of an issue? Is contact or communication eroding with others on the team? Could the organization take steps to help the individual re-engage? If not, does the employee no longer seem to believe in the company’s mission?

Once you know the answers to questions like these, it’s important to follow-through quickly with affected employees and leaders. The worst thing you can do is nothing at all. Unanswered issues tend to arise in pockets. But negativity can be contagious, and it can spread rapidly across an organization.

Final Thoughts on Proactive Support

Success in the future of work requires more buy-in than ever. Workers want to feel good about supporting their company’s mission. They want to believe their company trusts them and supports them, in return.

Relying on a holistic, proactive approach to the employee-employer relationship will earn you the kind of buy-in that keeps your team members engaged and motivated.

More People are Tuning in to Music at Work. Why?

April 28, 2023/Company Culture, Employee Experience, Employee Happiness, Employee Well-Being /by Stephanie Badouix

Music is a great unifier. In our private lives, shared tunes always have a way of bringing people together to sing, dance, laugh and socialize. Now, we’re hearing more music at work, as well. Why? Multiple factors are driving this increasingly popular way of enhancing today’s work environments.

In the past, employees became accustomed to hunkering down at their desks and “Takin’ Care of Business,” as the 70’s song says. But things are different now. These days, employers are looking for fresh ways to draw employees back to the office, get them connected, and keep them engaged with work.

This is why we see growing interest in interactive jukebox music experiences like TouchTunes Unlimited. By offering easy access to a customized work soundtrack, employers can improve performance while simultaneously enhancing company culture.

Imagine how you could boost morale by inviting employees to collaborate on a digital jukebox playlist. And then think about how uplifting it would be when teams gather and connect around this modern workplace watercooler.

It’s a simple way to lighten the mood, while improving productivity throughout the workday. Here are the top ways music in the workplace can leave a lasting impact on your employees and your company culture:

Biggest Benefits of Music at Work

1. Music Boosts Productivity

With 8 hours in a traditional workday, 40 hours in a typical work week, and 52 weeks in each year, staying productive at work can sometimes feel like an uphill climb. Even with flexible work schedules and hybrid work models, many people are back in the office on a regular basis. But staying focused and on task for hours each day isn’t easy.

Interestingly, the 8-hour workday hasn’t always been a standard. In fact, similar to the current push for a 4-day workweek, the 8-hour workday started in the early 1900s as a way to make work more sustainable for factory employees who often worked 10-16 hours a day.

Of course, no matter how much time people spend at work, it’s important to make every hour as productive as possible. And sometimes, it takes extra creativity to keep teams energized and motivated. This is where it helps to play music at work..

For instance, pop songs not only spark a little toe-tapping, but they also motivate us to step up our work pace. In fact, research shows that 58% of data-entry team members work faster when listening to pop music.

Also, playing music in a shared workspace encourages more frequent breaks throughout the day. A quick dance break fills the moments between meetings. A certain song sparks a bit of chatter about fond memories. A brief discussion about which song the jukebox should play next. Then, people get back to business.

These “microbreak” moments aren’t a waste of time. They’re an easy way to boost productivity without disrupting work flow. In fact, research shows that our minds perform better when we switch between focused and unfocused mental states. This can actually spark more creativity and improve decision-making.

2. Music Reduces Stress

Creating a business environment where employees have a healthy work-life balance is crucial now. In the aftermath of the 2020 pandemic, millions of workers have walked away from jobs, searching for something different.

In response, employers are stepping up and focusing on workforce retention. Mental health has become a top priority because it directly influences employee wellbeing and job satisfaction. In fact, 78% of survey respondents told Mental Health America that work stress affects their mental health.

Music is proven to have a profound effect on mind and body. For example, Stanford researchers found that slow, soothing melodies and tempos reduce stress levels by quieting the mind. This kind of music also relaxes our muscles and shifts our mood away from feelings of anxiety.

3. Music Combats Isolation and Fosters Connection

We live in a world where digital tools, social media and instantaneous communication surround us. Yet, with many people still working remotely or on a hybrid schedule, employees are experiencing more loneliness than ever. In fact, one study found that 72% of workers feel lonely at least once a month, and 55% experience loneliness on a weekly basis.

It’s time to encourage human connection and collaboration by using technology more creatively. This is especially important now, because many people are seeking more meaning from their work. For instance, McKinsey says 70% of employees believe their work should bring a significant sense of purpose to their lives.

Increasingly, people are turning to collaboration tools to stay more connected with others. In fact, Gartner found 80% of workers rely on collaboration tools, up 44% since 2019. But as your organization implements new software and systems to keep employees connected and engaged, consider looking beyond the computer screen.

Music at work has the power to bring people together in meaningful and memorable ways. The sound of favorite tunes from a blend of genres — rock, country, pop, Latin and hip hop — do more than stir our emotions. They create a common language that can define and reinforce any company culture for the better.

This is why I suggest that employers ditch the isolation of earbuds and hiding in cubicles for hours on end. Instead, invite teams to participate in selecting music that will motivate them throughout the day.

What better way to foster genuine human connection than a digital jukebox, available to all whenever the mood strikes? The fun of music at work can revitalize coffee breaks, lunch time and group meetings, when employees come together and bond over their favorite songs.

Final Thoughts on Music at Work

Music certainly has its place at work. It deserves to be shared, enjoyed and powered by employees who sometimes spend 40 hours (or more) each a week together in an office, warehouse, retail store, or other work environment.

Digital entertainment solutions are bringing the music people love to the modern workplace. The concept is simple. The impact is real. When you invite music into your workspace, everyone who listens can benefit.

After Layoffs, How Can Employers Handle Survivor Guilt?

April 18, 2023/Employee Engagement, Employee Experience, Employee Retention, Employee Well-Being, Talent Retention, Workplace Empathy /by John Hackston

We may or may not be heading for an economic downturn this year, but we certainly are seeing a slew of layoffs. The technology industry has been most heavily affected, with more than 224,000 jobs eliminated since the start of 2022. Although many small companies are affected, we’re also seeing announcements from big names like Alphabet, Amazon, Microsoft, Salesforce, and Meta.

Now, layoffs are spilling into other sectors as well. For instance, Disney, Goldman Sachs, and FedEx recently announced job cuts. Even McDonald’s is downsizing.

But no matter where and when layoffs happen, we can’t help wondering about the people who’ve lost their jobs. How will they cope financially? How will their mental health be affected?

It’s natural to be concerned about their wellbeing. But what about employees who remain onboard? We shouldn’t forget about them.

Many of these layoff “survivors” are likely to be suffering as well. They may be expected to put in extra effort or take on additional tasks to cover for those who are gone. All the while, they’re worrying about whether their own job will vanish next. Survivor guilt only compounds their problems.

Recognizing the Trauma of Layoffs

When lives are lost in a traumatic event, survivors sometimes feel guilty because they didn’t die. Or they may obsess about what they could have done (but didn’t) to help save others. This survivor guilt phenomenon also emerges in the aftermath of work layoffs. Although the situation is less dire, employers should take it seriously.

Remaining employees may feel guilty because they still have a job when others lost theirs. They may believe they’re less worthy or less skilled than those who were laid off, which further compounds feelings of guilt. This is one reason why layoff survivors typically don’t perform as well as predicted, which can ultimately harm business performance.

Learning From Covid Layoffs

The last big wave of layoffs happened during the Covid pandemic. At that time, my organization conducted research to understand the impact on employees. Specifically, we asked people how much they agreed or disagreed with these questions:

I am annoyed or angry that I am still working, when others have been laid off or furloughed.
I feel guilty about having a job, when others have been laid off or furloughed.

We found that remaining employees were much more likely to feel guilty than annoyed. In fact, only 5% agreed or strongly agreed that they felt annoyed or angry. In contrast, 33% agreed or strongly agreed that they felt guilty. This means a third of respondents were experiencing survivor guilt.

Upon closer inspection, we found that the extent of this guilt varied considerably from person to person. In part, it was due to differences in personality preferences for either Thinking or Feeling, a dimension included in the Myers-Briggs Type Indicator (MBTI) framework.

People with a Thinking personality preference prefer to make decisions based on objective logic. In contrast, those with a Feeling preference favor decisions based on values and how those decisions affect people.

Our research found that individuals with a Feeling orientation were significantly more likely to experience guilt than those who lean toward Thinking. Specifically, 44% of people with a Feeling preference agreed or strongly agreed that they felt guilty, compared to only 21% people with a Thinking preference.

How Guilt Affects Remaining Employees

Given today’s economic pressures, organizations could see a repeat of the 2020 survivor response. It’s important for line managers to pay close attention to this, because survivor guilt can erode job performance.

But here’s a potential problem: Managers and executives are far more likely to have a Thinking personality preference. This means they’re less prone to survivor guilt, themselves. They’re also less likely to notice survivor guilt in others, or take it seriously.

How can organizations bridge this gap? The MBTI assessment and similar tools can help managers understand if their staff members see the world the same way they do. When an assessment reveals misalignment, it can help managers recognize that, even if they aren’t experiencing survivor guilt themselves, they should be open to others who are struggling.

Steps to Minimize Survivor Guilt

Managers and HR specialists can take several steps to mitigate the worst effects of survivor guilt. For example:

1. Let remaining employees know that you addressed all those who were laid off as individuals and you treated them as well as possible. But don’t communicate this message if it isn’t true. People with a Feeling preference have a knack for sensing inauthenticity. So lying will make matters worse than saying nothing at all.

2. Offer to help employees who lose their jobs. For example, you may want to offer outplacement counseling to everyone who is laid off. Providing this kind of support is a moral thing to do. Plus, it can improve morale and engagement among those who remain. So, even though it increases the upfront cost of layoffs, this investment can lead to tangible business benefits.

3. Reassure employees that, even if they had been prepared to make sacrifices themselves, the outcome wouldn’t have changed. Again, don’t communicate this message unless it is true.

4. Clearly explain the rationale for layoffs to those who are leaving as well as those who remain. This helps avoid the appearance of arbitrary decision making.

5. Do not congratulate survivors because they still have a job. This may only increase any guilty feelings they’re experiencing.

6. Establish multiple channels to share information on an ongoing basis. People have different communication preferences, depending upon their personality. That’s why it’s important to offer a variety of methods, especially if your organization includes remote and hybrid workers. Here are several ideas:

Provide opportunities for people to ask questions and submit suggestions. Some people prefer live face-to-face discussions, group meetings, online forums, or instant messaging. Others need to think about questions and submit them in writing. These people may feel more comfortable with on-demand online events, online feedback forms, email messages, or anonymous surveys.

Whatever communication mix you implement, be sure to set expectations for how quickly you’ll respond to questions, ideas and comments. And once those guidelines are in place, be sure to follow through.

Final Thoughts

Whenever employers initiate layoffs, it’s vital to consider the organization’s psychological contract with employees. Unlike a tangible work contract based on things like salary and working conditions, the psychological contract is intangible. It focuses on values and “the way we do things around here.” This contract is an implied agreement between employer and employee.

Organizations must consider if and how layoffs violate this contract. When this is the case, leaders must explain their actions. Otherwise, employees with a Feeling personality preference may walk away from their jobs without any explanation or warning. They’re likely to feel justified because their values have been compromised.

To avoid these unintended consequences, think ahead about the implications of layoffs — not only for those who will lose their jobs, but also for those who will remain. Then act accordingly. If you want your organization to prosper in the long-run, ignoring survivor guilt is not an option.

Cognitive Decline at Work: Employers, Are You Prepared?

April 17, 2023/Employee Performance, Employee Safety, Employee Well-Being, Health and Wellness, Mental Health Awareness, Workplace Empathy /by Cyndy Trivella

Cognitive decline is a tricky subject. It can be caused by a variety of factors – from natural aging to hypothyroidism to Alzheimer’s disease. Sometimes, the symptoms are treatable and reversible. But in other cases, cognitive struggles indicate the onset of a serious underlying illness that will eventually become debilitating. Either way, working alongside a person with cognitive issues can be difficult. It’s okay to admit that.

But what can you do to support someone who suffers from increased confusion, memory loss, a shorter attention span, or other cognitive challenges? And how can you minimize safety risks that could harm that individual or others on their team?

Putting People First

Let’s start with mindset. Sweeping generalizations and business rules aren’t helpful when addressing specific cases of cognitive decline. Mental capacity is a sensitive issue. Therefore, tact and prudence are of utmost importance when discussing this topic.

Every situation is complex and unique. It requires awareness of an individual’s industry, organization, job responsibilities, performance history, and work context. Therefore, it makes sense to respond in a personalized way.

Nevertheless, employers can’t deny broader societal factors that are making conversations about cognitive decline much more important and more commonplace.

Coming to Terms with our Aging Workforce

We’re all aging. It’s a fact of life. But now, significant generational shifts are beginning to shape the future workplace. For example, Americans are living longer, and more of us are working later in life.

Although I’m a fan of encouraging older people to participate in the workforce, it’s time for organizational leaders to address age-related cognitive decline. By becoming more educated and cautiously protecting all employees, employers will be better equipped to support our aging workforce.

Here’s why this is so important. Recently, the Harvard Law School Bill of Health newsletter published some staggering statistics in its article, “Managing Cognitive Decline Concerns in the Workplace:“

By 2034, about 77 million U.S. residents will be senior citizens. That’s about 21% of our nation’s population.

After age 65, the risk of Alzheimer’s disease doubles every five years. And nearly one-third of people over 85 have this disease.

Of course, Alzheimer’s is only one cause of cognitive decline. However, because so many people are touched by its ripple effects — family, friends, and work colleagues — it illustrates how devastating cognitive decline is likely to be as Americans continue to age.

Soon, most of us will know, love or work with someone touched by Alzheimer’s or another form of cognitive decline. So, how can we prepare to handle this professionally, legally, and with grace?

The Impact of Cognitive Decline at Work

When cognitive changes impact reliability – and even trust – it becomes a larger issue for leaders and teammates. Memory loss, difficulty with multi-tasking or problem-solving, and even personality changes can upset and distract colleagues.

It’s important to treat this topic with compassion. But that means care and concern should also extend to co-workers who are directly experiencing these effects. Keep the door open for discreet conversations about their concerns, and invite input on how to improve the situation.

SHRM offers multiple recommendations in its article, “Coping with Cognitive Declines at Work.” These are some suggested priorities for employers:

Conduct a Safety Assessment. The need for this is more obvious in certain lines of work, where rapid response is critical. However, it can be a factor in other professions, as well. There are multiple ways to determine if a person is safe to work.

Engage Employees. Non-confrontational conversations about specific concerns are an opportunity to find out more about what’s going on and open lines of communication for future dialogue.

Keep Thorough Records. Take notes that detail your concerns. Repeated instances of missed deadlines, significant memory lapses, or behavior problems may be helpful down the line. Stick to the facts and steer clear of age-related commentary.

Legal Considerations

Let’s start at the top. There is no reason to draft a policy that defines workability or retirement readiness. Mandated retirement policies are illegal.

Larger organizations with legal counsel are well aware of The Age Discrimination in Employment Act of 1967. However, if you’re a leader at a new or smaller company, you’ll want to familiarize yourself with the basics of this law.

Also, if you need a refresher, be sure to take the time to revisit these regulations. Understanding the legal parameters of hiring, firing, and pushing retirement based on age is a savvy business move. It’s worth your while because the business risks of acting outside the legal lines can be significant.

Cognitive testing is also dicey from an ethical and legal perspective. Harvard says, “Testing older employees who have no job performance deficits, but not testing younger ones, violates the core principles of the ADEA.”

And that’s not all. It also violates the Americans with Disabilities Act (ADA). This law permits employers to test employees only if the assessment is job-related and consistent with business necessity. According to the Equal Employment Opportunity Commission, testing is permitted only if it is “triggered by evidence of current performance problems.”

So, to avoid claims of age discrimination, will employers want to administer cognitive tests to all employees? Let’s not go there, either. It triggers a slew of concerns related to ADA, Title VII, and other discriminatory issues.

Lastly, it’s important to consider the tremendous medical advances that have led to predictive tests and markers associated with cognitive decline. However, it seems logical to leave those medical procedures to employees’ families. That said, if an employee brings these findings to your desk, be prepared to align your discussion with ADA regulations.

Solutions Start With Education

You may wonder why I’ve been investigating this topic. To be honest, it comes from a personal place. Someone dear to me was deeply concerned about a coworker’s cognitive decline.

I am sure I’m not alone. More and more of us are crossing paths with people who display cognitive changes or have been diagnosed with a related condition. Some of you have been caretakers for those who have experienced cognitive impairment.

This is a triggering and heart-wrenching topic. It’s delicate. But it’s important. And if you are an employer or people manager you’ll likely find yourself affected by it more frequently, going forward. My best advice? Educate yourself.

Upon exploring this topic – and then writing about it – I’ve felt some anxiety and dread. But knowledge is power. And fortunately, there is an abundance of reliable information at our fingertips.

It’s important to be curious and forward-thinking about a topic like this. It’s equally important to understand the law, as well as the needs of people who may be unsure and fearful about their own diminishing cognitive capabilities.

If this is new territory for you, don’t be afraid to ask questions, read up, take notes, and admit that you are learning. But watch your language, mind your approach, and make decisions carefully. Err on the side of caution and care. And remember that kindness is always a good move.

Resources

Alzheimer’s Association: This organization offers many resources, including:
10 Early Signs and Symptoms of Alzheimer’s

CDC:
Subjective Cognitive Decline: A Public Health Issue

Mayo Clinic:
Mild Cognitive Impairment

U.S. Equal Employment Opportunity Commission:
Mental Health Provider’s Role in a Request for Reasonable Accommodation at Work

Workplace Strategies for Mental Health (via Canada Life):
Dementia Response for Leaders

Can the Corporate Fitness Center Make a Strong Comeback?

April 11, 2023/Employee Benefits, Employee Burnout, Employee Experience, Employee Well-Being, Health and Wellness, Healthcare and Benefits /by Ann Wyatt

These days, many facets of work life are changing. But here’s one trend you may not have been expecting to see: The return of the corporate fitness center. Why is this happening?

Many employers are requiring staff to return to the office for at least several days a week. In fact, 77% of Fortune 100 companies have already adopted hybrid work schedules.

As a result of this shift, employees are expressing interest in reconnecting with colleagues they saw only on Zoom calls during the pandemic. With the days of forced remote work behind us, people naturally want to strengthen work relationships. And smart employers are responding in creative ways that build a sense of community.

This shift opens the door for a corporate fitness center comeback. However, the fitness facility of 2023 looks a bit different than you may recall from the past. Today’s corporate fitness center is becoming a community hub of sorts for employees who share an interest in health and wellbeing.

Inside the New Corporate Fitness Center

You’ll still see employees showing up at the corporate fitness center for individual workouts. But you’ll also see them participating in a variety of other activities such as:

Small group training sessions
“Buddy Sessions”
Wellness challenges of all sorts
Educational classes, seminars and series

Some are even involved in workshops with registered dieticians who are helping them embrace a lifestyle of holistic health and wellness.

In the broader health and wellness industry, boutique and specialized fitness gyms are already doing an excellent job of delivering programs like these. In fact, they’ve hit a new gear recently, primarily because they’re able to develop a “tribe” culture, where people work together and hold one another accountable for reaching their goals.

I think we’ll see corporate fitness centers fulfilling that same need in 2023. Here are 3 key ways they’re already rising to the challenge…

3 Fresh Corporate Fitness Center Moves

1. Growth in personal and small-group training

In the fitness centers we manage for clients, we’re seeing a huge surge in employees signing up for personal and small group training opportunities. As I mentioned above, this trend is largely driven by employees’ desire to reconnect and build deeper bonds with their colleagues. But another factor is involved here, too. People are looking for the special kind of accountability and support that comes with peer-to-peer programs.

As an employee at one of our client sites recently explained: “My workout motivation starts in the fitness center. I love my gym friends and the staff! We all need community, and the fitness center community is so important to me. I didn’t realize how much I missed being physically present here during these past few years.”

Requests for personal training are also exceeding pre-pandemic levels at many of the corporate fitness centers we manage. And we’re finding that employees are looking for more than just physical training during these sessions.

We know we’re serving savvier fitness consumers who have clear expectations about what they want to gain from membership in a corporate fitness club. And we’re expanding our scope to incorporate more facets of wellbeing into these programs. For example, we now include education and support for stress management, sleep education, and nutrition basics.

2. More collaboration with employee clubs

Partnering with existing on-campus interest groups is a great way to tap into audiences that are already connected and engaged. For example, we recently helped a technology industry corporate fitness center collaborate with multiple employee clubs for the company’s “Spirit Week” activities and annual 5K run.

Also, for one of our medical technology clients, we partnered with on-campus veterans clubs to engage members in customized fitness challenges. For Navy vets we arranged a rowing challenge, while Marines performed tire flips, and Army vets focused on push-ups. Then we pivoted the military fitness challenge to a 1k/5k run, so hybrid workers could easily participate from anywhere, anytime, depending on their schedules.

3. The rise of hybrid fitness memberships

I think we’ll also see corporate fitness centers get creative in how they deliver services to employees. They’re already doing this with so-called “hybrid memberships.” This relatively new kind of membership model gives employees a chance to tailor their wellness activities to their schedule.

Let’s say your employees work on a hybrid schedule where they’re at the office two to three days a week. On those days, it’s easy to workout at the on-site fitness center, where they get a great club experience as well as opportunities for social interaction. Then, on days when people work remotely, they can participate in virtual fitness activities from home.

This way, they can join live or live-streamed fitness classes, and also tap into on-demand content for convenient access to activities no matter where they’re located. Also, with these new hybrid memberships, they can now visit local yoga, boxing and pilates studios, so they can fit workouts into their schedule whenever and wherever it makes sense for them.

We’re seeing lots of enthusiasm for this model — combining on-site sessions, partner gym networking and at-home workouts — with the corporate fitness center as the hub of all these wellness activities.

Final Thoughts

The overarching theme here is convenience and simplicity. Whether employees are working on-site, remotely or in hybrid mode — we want to help them stay active and maintain healthy habits. Now, corporate fitness centers can support these goals in more ways than ever. Keeping things simple, accessible, and fun is the key to consistency.

I know from experience that with benefits, “more” isn’t always better. It’s really about benefits that are relevant, useful, and easy to apply. And with the advances we’re seeing in corporate fitness centers, I think wellness programs will soon become even more valuable and popular among employers and employees, alike.

Employee wellness has become a top priority for employers in the post-pandemic era. What can your organization do to encourage workforce wellbeing? Here are 12 ideas from business and HR leaders

12 Ways to Prioritize Employee Wellness

April 10, 2023/Employee Benefits, Employee Experience, Employee Happiness, Employee Well-Being, Health and Wellness, Mental Health Awareness /by Brett Farmiloe

Organizations have long considered employee wellness a priority. But in the wake of the pandemic, it’s more important than ever. Here’s why: 99% of organizations are facing talent challenges. And after years of disruption, workforce wellbeing is on especially shaky ground. Investing in wellness could go a long way to restore employee confidence and commitment.

Indeed, even before Covid, research found that when employers made workforce wellbeing a priority, they could significantly boost productivity and other key business metrics.

That’s why we asked HR and business leaders to answer the question: “What are some effective strategies to prioritize employee wellness?” From simple in-the-moment exercises to formal, ongoing programs, the answers are as diverse as the individuals who responded. Here are 12 of the best ideas we received:

Involve Employees in Wellness Program Design

Hire a Chief Wellbeing Officer

Promote Integrative Breathing Practices

Empower People to Embrace Healthy Eating Habits

Suggest Simple Mental Fitness Routines

Cultivate Better Communication Skills

Encourage 5-Minute Clarity Breaks

Check-in to Understand Wellness Needs

Schedule Regular Health Screenings

Train Managers in Soft Skills

Conduct Employee Wellness Challenges

Include Financial Wellness

To learn more about how your organization can make the most of these ideas, read the full responses below…

12 Ways to Make Employee Wellness a Priority

1. Involve Employees in Wellness Program Design

The most successful employee wellness programs address individual needs while supporting overall workforce health goals. Programs designed without employee input lead to low commitment and participation.

To avoid this, assess employee needs upfront to identify factors that influence their health. This helps you prioritize offerings that employees are likely to find worthwhile. It can also open the door to innovative ideas you might not otherwise consider.

As a baseline, conduct an anonymous organization-wide intake survey that asks employees to identify key wellness issues and objectives, as well as tools and resources they think can help them achieve their goals. If possible, also arrange face-to-face conversations or online public forums so people can discuss ideas with others if they choose.

Then use this input as a guide to define, develop, implement, promote and manage your initiatives. Continue to seek regular feedback. Also, be prepared to make modifications. This collaborative “continuous improvement” approach can lead to a more robust, effective program that both employees and management take pride in.

Monique Costello, Wellness Educator and Functional Medicine Coach, Happy Eats Healthy

2. Hire a Chief Wellbeing Officer

Many companies are building more robust, healthy corporate cultures where employees feel valued and respected. But true corporate resilience requires an intentional, integrated effort. It starts with leadership’s commitment to improving and sustaining employee performance and wellbeing. And increasingly, we’re seeing this agenda as the primary responsibility of an emerging role: Chief Wellbeing Officer (CWO).

CWOs are not only the go-to person for all employee wellness issues. They also work in concert with other executive officers across the organization to lead by example, supporting an environment of openness, advocacy, shared values, and collective purpose.

In the wake of the pandemic, many CWOs are focusing heavily on burnout and its effects on individual wellness and performance. To address this complex issue, initiatives often integrate multiple elements, such as adjusted work policies, targeted educational workshops, 1:1 health/resilience coaching, enhanced mental health resources, break rooms, workout facilities, and more.

Viktoria Levay, Corporate Wellness Coach and Resilience Trainer, LÉVAY

3. Promote Integrative Breathing Practices

Excessive stress has a negative impact on every functional system in the human body. So, for organizations to help employees achieve maximum health benefits, wellness efforts should be accessible to all and easy to integrate into daily habits. A thoughtful workforce breathing program can offer that kind of benefit.

Proper breathing techniques can improve physical health as well as productivity, creativity, and mental acuity. A holistic breathing program can improve employee health outcomes on an individual and team level while elevating overall workforce wellbeing. For lasting results, design, implement and maintain this program with a top-down, inside-out approach.

What does this look like? Make a lasting commitment to promoting effective breathing practices. And be sure to share progress so employees will want to continue this habit.

Lisa Charles, CEO, Embrace Your Fitness, LLC

4. Empower People to Embrace Healthy Eating Habits

Everyone needs to eat, but some of us make better food choices than others. Educating employees about how to nourish themselves with smart nutritional habits can help them prevent chronic health conditions. It also improves work productivity, performance, and wellbeing.

Here’s a strategy for motivating employees to incorporate a healthy diet into their daily lives: Offer live cooking sessions with a health coach. Participants can taste nutritious alternative foods and learn how easy it can be to cook healthy meals. They can also find out how some foods reverse chronic diseases such as type-2 diabetes and heart disease in as little as eight weeks.

And here are bonus benefits: Research says that employees who eat together feel better, have more sustained energy, and are more engaged and productive at work.

Claudia Grace, Health and Wellness Coach, Claudia Grace

5. Suggest Simple Mental Fitness Routines

Negative thought patterns can increase stress, which in turn, causes attention, engagement and productivity to decrease. But through education, you can help employees intercept these troubling thoughts, and shift to a positive mindset. People who consistently apply these techniques can strengthen their focus, improve their health and achieve peak performance.

When employees feel triggered by a conversation or stressed about a challenging workload, they can take a mental time-out and engage their senses for 10-15 seconds. Anyone can activate this mental “reset” process by focusing intently on a nearby object. Pay attention to its color, shape, texture and small defining details. Then shift focus away to a distant sound, such as a conversation, a ringing phone, or a passing car. Another helpful exercise is to slowly rub two fingers together for several seconds. Notice the temperature and texture of your skin as you move your fingertips.

These micro-meditations help shift your focus away from negative thought patterns and reduce unwanted stress.

Lisa Hammett, Success Coach, Author, and Motivational Speaker, Success Coaching

6. Cultivate Better Communication Skills

As kids, we all learn how to talk. But sadly, very few of us are taught to communicate well. So as adults, we bring bad habits and patterns from those early years into our work lives. Even when we’re aware of these issues, many of us aren’t sure what we can do to achieve better results.

Neuro-Linguistic Programming (NLP) is one of the best toolkits for improving communication. By investing time to understand NLP, people can begin to recognize why they respond to situations the way they do. It also helps them listen to teammates to improve understanding, rather than listening to reply.

Everyone wants to be heard and understood. That’s why building these skills can work miracles for organizations that want to encourage better relationships among employees. By strengthening communication, teams can work effectively to grow a happier, more profitable organization.

Christina Beauchemin, Founder, Let My Legacy Be Love, LLC

7. Encourage 5-Minute Clarity Breaks

Here’s a simple strategy. Recommend that employees replace a daily coffee break with 5 minutes of meditation. This can reduce stress and anxiety while increasing focus, clarity, and productivity.

The process is simple to teach. Ask participants to set a timer, close their eyes, sit up straight, and keep both feet on the ground. Inhale deeply through the nose, hold that breath, and count to 7. Then exhale slowly through the mouth, relaxing the shoulders, belly, and hips. Keep your attention focused on your breath and repeat this cycle at least 5 times.

Simple, but not easy. The mind may wander, but when it does, just return to focusing on the rhythm of your breath. People who rely on this routine will soon look forward to these relaxing brakes. There is always time to grab coffee later!

Dani Sheil, Wellness Coach, Dani Sheil

8. Check-in to Understand Wellness Needs

Do you have a finger on the pulse of wellness in your organization? Take time to survey employees, so you can get a realistic sense of challenges that affect their health and wellbeing, and the kind of support they would appreciate. Even if your organization doesn’t have a large budget, this process can provide information that will help you focus your efforts where you can make the biggest impact.

If you don’t have resources to conduct a formal survey, start by integrating questions into existing processes, such as team meetings or performance reviews. The more you engage people in conversations about this, the more effective you can be.

Aileen Axtmayer, Career Coach and Corporate Wellness Speaker, Aspire with Aileen

9. Schedule Regular Health Screenings

With access to periodic onsite health screenings, employees can easily monitor their health and catch potential issues early on. Screenings can cover a range of health metrics, such as blood pressure, cholesterol, and blood sugar levels. Establishing this kind of baseline for each employee provides the information they need to define reasonable health goals.

Regular check-ins can also help motivate individuals to work toward positive change and remain accountable for managing their habits on an ongoing basis. Ultimately, prioritizing employee wellness through annual health screenings can lead to a healthier, happier, and more productive workforce.

Benan Yuceer, Founder and Head Coach, BeYu Wellness

10. Train Managers in Soft Skills

Managers play a key role in ensuring that teams have a healthy work environment and access to resources that help them stay healthy and thrive. Organizations can help by ensuring that managers develop the soft skills needed to help employees manage their wellbeing.

Training managers in areas such as empathy, emotional intelligence, communication, collaboration, and adaptability helps them better understand team members and help them in their individual wellness journeys. Managers with effective soft skills are able to proactively support employees and provide a sense of belonging — both of which are important components of overall wellbeing.

Sonia Hunt, Health and Wellness Futurist, Speaker, Coach, and CMO, Sonia Hunt

11. Conduct Employee Wellness Challenges

Time-based activity routines can help individuals develop their fitness capabilities and create opportunities for friendly competition. For example, you can set-up step tracking tools and challenge employees to walk at least 10,000 steps a day for at least 15 days a month.

Reward participants who achieve this goal with a small perk. For instance, let “winners” leave work an hour early on any day they choose. Create a Wall of Fame to celebrate all monthly achievers. Over time, you can also recognize those who consistently meet challenge objectives.

Because these challenges are time-based, they can help employees structure their schedule more efficiently. They can even lead to improved efficiency and discipline in other aspects of their lives.

Anjan Goswami, Founder, Mynd Your Fitness

12. Include Financial Wellness

Few people enter the workforce with a robust financial education. Currently, four out of five workers live paycheck to paycheck. In fact, 76% of workers told PwC that financial worries negatively impact their productivity. And 55% of these employees spend 3 or more hours a week focusing on finances while at work.

For a happier, healthier, more productive workforce, smart employers are adding personalized financial education tools and resources to their overall wellness agenda. An emergency savings program can help. This makes it possible for employees to contribute a portion of their monthly income to a separate account designated for emergency funds. This not only relieves some money management concerns, but also can be a creative recruitment incentive that attracts higher-quality talent to your organization.

Julie Weidenfeld, President and Chief Wellness Officer, Peak Wealth 360

Does Everything at Work Seem Urgent? Let’s Fix That

April 7, 2023/Employee Experience, Employee Performance, Employee Well-Being, Leadership, Podcast Recap, Podcast Recaps /by Meghan M. Biro

Three years ago, the pandemic lockdown triggered a wave of relentless workplace change. Over time, we’ve all had to revamp our attitudes, expectations and behaviors when it comes to productivity and how we get work done. Yet, some people treat nearly every action item as an urgent priority. And this mindset isn’t serving anyone well.

Why is workplace urgency still so widespread? And how can we let go of this counterproductive behavior? Experts say progress is possible, if we wake up and deal with the problem when it arises. But that’s not always easy, especially in our new work environment.

What’s Changed? Where We Work

Globally, 16% of companies now rely on a fully remote workforce, with 62% of employees saying they work remotely at least part of the time.

In the U.S., 35% of employees have been offered full-time remote work, while 58% can choose to work from a distance at least once a week.

Employees see multiple benefits from this increased flexibility. Although remote work no longer looks the same as it did in the early days of Covid, surveys say that up to 90% of employees feel they’re at least as productive when working from home.

What exactly is behind this enthusiasm for remote work? It’s not just about less commute time and improved quality of life. It’s also about efficiency and effectiveness. For example, many remote workers experience fewer interruptions and enjoy more freedom to engage in “deep work.” But that’s not all.

Does Distance Diffuse Urgency?

I suspect many people prefer working at a distance because it also helps them feel less susceptible to what #WorkTrends podcast guest Brandon Smith calls “the urgency epidemic.” In other words, too many managers say a task is “urgent” when a rush really isn’t required. This is an especially irritating aspect of office life. And it’s all too common.

Think about it: When was the last time you faced an unnecessarily urgent work demand based on a leader’s unrealistic expectations? Yesterday? Last week? How did you respond?

Brandon sees this pervasive sense of urgency as a sign of managerial dysfunction. He should know. He’s an expert on leadership communication. So that’s why he wrote the book, The Hot Sauce Principle. He’s on a mission to help managers recognize this problem and help their teams heal from its toxic impact.

An organization’s most precious resource isn’t money. It’s time. So, as Brandon says, when everything at work is always urgent, it creates “a Petri dish for anxiety.” And over time, if employees and managers aren’t careful, it leads to a decline in efficiency and quality of work.

Unfortunately, this is rampant in today’s work settings. But it clashes with remote and hybrid work cultures in multiple ways. Here are Brandon’s tips to help us all understand and resolve the “urgency epidemic.”

How to be Productive Without Making Everything Urgent

1) Realize that time pressure creates stress

Time management has always been a challenge. It turns the clock into an ever-present source of stress. Yet too often, managers use urgency as a tool to get things done. The result: People become so overwhelmed with stress that their efficiency slips and their quality of work declines.

2) Think of urgency as hot sauce

I love a strong visual metaphor. Brandon’s hot sauce concept is perfect. While conducting research for his book, employees told him it felt like “hot sauce was being poured on everything.” What a powerful way to describe the effect of unnecessary pressure!

3) Honor the line between motivation and migraines

Most managers use urgency as a motivator. That’s not always a bad thing. In the right circumstances, it can inspire teams to come together and align around a common goal. It can shape a sense of mission and purpose when working on a short timeline. But it can’t be the norm.

When everything is treated as urgent, it can trigger needless headaches, missteps and disengagement. It’s just not reasonable to work full-tilt in crisis mode all the time.

4) Understand urgency’s diminishing influence

If you’re a leader, think back to your early training. You were likely taught that a sense of urgency is a powerful way to drive an immediate response. Urgency can convince people to jump into action or to change their behavior.

However, modern employees aren’t as readily motivated by urgency. These days, change is a constant — in teams, in technology and in culture. Introducing urgency to the mix doesn’t add value. In fact, it just creates more chaos.

5) Don’t let yourself become numb

We’ve all heard of the boy who cried wolf. If a manager says everything is urgent, eventually nothing seems urgent. Determining which projects are actually urgent becomes impossible, so people simply give up.

Clearly this creates problems for work productivity. But it also undermines a manager’s authority and credibility. Again, the key is for leaders to carefully choose which tasks deserve immediate attention.

6) Pick only five targets

This is my favorite recommendation. Brandon says managers and business leaders should limit how many projects they categorize as “urgent” at any given time. He suggests no more than five to-do items.

As he says, “The best teams, the best departments, the best organizations are executing off of three to five priorities … let everything else just be relief from the heat.”

The Bottom Line

To be sure, continually labeling projects or tasks “urgent” is not a best practice. It may be effective in the short-term. However, it’s also a highly effective way to erode your work culture. That’s because urgency pushes boundaries, and boundaries are critical for a healthy work culture. That’s especially true in today’s new remote/hybrid world of work.

So if you’re a leader, don’t be the kind of person who wants your team to drop whatever they’re already doing to rush in and put out the latest fire on your to-do list. Acknowledge the lines between life and work (unclear as they may be), and home and workplace (virtual or not).

Resist the urge to constantly reorder your team’s priorities. Don’t blindly insist that your priorities are more important than theirs. Regularly take a moment to read the room — even if the room may be distributed across multiple locations. I bet you’ll find that your team starts achieving more and you’ll all be happier for it.

Workaholism can sneak into your life before you know it. But when does hard work become a toxic habit? And how can you break free from its grip?

Breaking the Workaholism Habit: Symptoms and Solutions

April 4, 2023/Employee Burnout, Employee Well-Being, Health and Wellness, Mental Health Awareness /by Roman Shvydun

Every leader appreciates diligent team members who are engaged, reliable performers. However, there’s a fine line between people who take their work commitments seriously and those suffering from workaholism.

Engaged people are often highly productive, while workaholics tend to find themselves on a downward spiral. But how can you tell when someone is addicted to work? And what can you do about it?

This article looks at how to detect workaholism and how to break free from its toxic grip.

Defining Workaholism

Although being a workaholic may not sound like a cause for alarm, it is a legitimate mental health condition with real and dangerous consequences. And it’s probably more common than you may think. In fact, research estimates that nearly half of U.S. employees consider themselves workaholics, and 10% are truly addicted to work.

Workaholism in the U.S. - key statistics People dealing with workaholism constantly struggle with the uncontrollable urge to work excessively for prolonged periods. In other words, these people feel compelled to work all the time and they find it very difficult to detach from work situations.

As this problem progresses, it becomes all-consuming, eventually putting individual psychological and physical wellbeing at risk.

On the other hand, it’s important to understand that working long hours doesn’t necessarily mean you or anyone else is a workaholic. Sometimes, all of us need to work longer hours to meet a tight deadline, fix an urgent problem, or support a customer in need. The trick is to avoid making this kind of situation a habit.

Is it Work — or Workaholism?

The following behaviors do not necessarily mean an individual is a workaholic:

1. Going Hard at Work

Working diligently can go a long way toward helping you achieve your professional goals and objectives. In fact, motivation, drive, and self-initiative are desirable traits among people who want to excel in the business world.

If you show up every day and strive to do your best, you’re not necessarily a workaholic. But problems start if you don’t know when to take a break or call it a day.

2. Strong Work Ethic

Your work ethic is a set of personal values that guide your professional behavior. This can determine how successful you’ll be in your career. Unfortunately, many of us mistake a strong work ethic for workaholism. They’re not the same.

For instance, punctuality and being proactive at work aren’t signs of workaholism. They’re simply principles that drive individual productivity. But if a commitment to work means neglecting other aspects of life, it’s time for a reality check.

3. Working Overtime

If you work overtime occasionally, you aren’t a workaholic. Putting in extra hours may be necessary to complete a particular project or to push through a peak work period. But it can be a slippery slope if you and your team are regularly working late or on weekends.

Using the right technology tools is one way to help reduce your work hours — even if it’s only the time you spend managing email messages. For example, you can create follow-up email templates and let automated tools handle the rest of the process.

Likewise, other digital productivity tools can help ease the burden of routine tasks like project management, note-taking, scheduling, and team communication.

4. Passion for Your Business

If you’re on a leadership path or you own your own business, you’re likely to be more invested in your work. This doesn’t necessarily mean you’re a workaholic. It may only mean you love what you do and you’re motivated to make an impact.

However, this kind of enthusiasm can open the door to unhealthy behavior. So it’s wise to step back periodically and assess your relationship with work.

How to Detect Workaholism

When exactly should you be concerned that hard work has taken a negative turn? Here are some common signs of workaholism:

Refusing to take breaks, even lunch breaks
Being the first to arrive at work and the last to leave, every day
Taking work home each day
Never going on vacations
Choosing not to lose sleep in order to meet work commitments
A lack of hobbies, activities or relationships outside of a work context
Unwillingness to step away from a workspace when working from home
Working when sick
Experiencing stress symptoms when away from work

Overcoming Workaholism: 5 Tips

A hardcore obsession with work not only harms your health and your relationships. It also erodes your effectiveness on the job. That’s why it’s important to take action when warning signs appear in your behavior or in others. These tips can help:

1. Acknowledge the Problem

Most people who work compulsively find all kinds of excuses to justify their behavior. Some even expect praise for their sacrifice. But left unchecked, it will only get worse. People who suffer from workaholism need to recognize that it’s a problem and that they need help. This is where managers can assist with careful intervention.

2. Identify the Cause

Unless you understand why workaholism surfaces, it will be difficult to manage. But pinpointing the underlying problem can be easier said than done. Some researchers say workaholism is a response to stress, anxiety, or depression. Others say workaholics are driven by perfectionism or an overwhelming desire to feel competent.

Whatever the cause, the desire to work hard sometimes morphs into a counter-productive prison. And those affected often don’t recognize what’s happening until it’s too late.

3. Develop an Action Plan

Once you determine what’s behind this work compulsion, it’s important to establish guidelines that support healthier habits. Make sure this roadmap is practical and doesn’t add even more pressure. For example, consider these ideas:

Agree to appropriate daily work “windows.”
Establish clear break times for every work day.
Create a list of work priorities and update it periodically.
Allocate sufficient resources to support key projects and goals. This should include team members, budget and tools.
Employ task management software to improve scheduling, time tracking and efficiency.
Outsource whenever you can. For instance, a virtual assistant can free-up time for more valuable activities.

4. Practice Setting Reasonable Limits

A common trait among workaholics is the inability to say “no” to more work, even when it’s inconvenient, irrelevant, or unimportant. But recovery depends on boundaries. With healthy work hours in place, it’s essential to practice the art of saying “no.”

Remember that redirection can be an effective option. For example, turn off work-related distractions like email notifications while away from work. Also, during these times you can transfer calls to another staff member or delegate meeting attendance to a colleague.

5. Seek Professional Guidance

Even with these ideas in place, sticking to the process may be difficult. So don’t hesitate to reach out to a mental health professional if you or a team member are struggling to break free from a work obsession.

Summary

Many people call workaholism the addiction of this century, and they are not exactly wrong. Unfortunately, remote work and flexible hours have compounded the problem. Thankfully, people are now becoming more aware of the reality of workaholism and the danger it poses. Hopefully, this article will help you recognize if you or someone in your circle is facing this problem and help you move toward recovery.

8 Ways to Empower Employees Through Financial Education

March 14, 2023/DEI Diversity Equity Inclusion, Employee Benefits, Employee Well-Being, Learning, Retirement Planning, Skills Development /by Brett Farmiloe

These days, many people are dealing with stress from all kinds of personal financial concerns. This can harm workforce wellbeing — especially when people aren’t sure how to manage these issues or who they can trust for advice. That’s why organizations are increasingly offering workforce financial education.

But which strategies are most effective in helping employees develop financial literacy — especially considering that everyone has a different level of financial knowledge and experience?

We asked HR superstars to share one recommendation from their employee benefits and DEI programs. Here are 7 of the best suggestions we received:

Offer Resources to Help Employees Make Informed Choices

Host Budgeting Workshops and One-on-One Coaching

Think in Terms of Financial Wellness

Be Sensitive to an Employee’s Financial Literacy Level

Keep Equity in Mind When Offering Resources

Add More Benefits Instead of Outsourcing

Leverage Employee Questions and Anecdotes

To learn more about how you can make these ideas work for your organization, read the full responses below…

7 Proven Ways to Boost Employee Financial Education

1. Offer Resources to Help Employees Make Informed Choices

Financial literacy is an important life skill that can have a major impact on an individual’s overall wellbeing. Unfortunately, many employees lack the financial knowledge and resources necessary to make informed decisions about their money. As a result, they may end up making poor choices. And those choices can lead to serious financial problems down the road.

However, there are steps HR leaders can take to help employees improve their financial literacy. For example, you can offer resources to help employees make informed financial decisions. This can include access to basic financial education courses, budgeting tools, and debt management assistance.

By tapping into these resources, employees gain the knowledge and skills they need to make better money decisions, avoid future financial difficulties, and improve their overall wellbeing.

Teresha Aird, Chief Marketing Officer and HR Lead, Offices.net

2. Host Budgeting Workshops or One-on-One Coaching

At our company, we offer different levels of financial education and resources. We recognize that not everyone is comfortable discussing or learning about personal finance, so we want to ensure we provide various resources that cater to different needs and preferences.

For example, we provide budgeting workshops for employees who want to get a better handle on daily money management. And for those who prefer a more personal approach, we offer one-on-one financial coaching. We also provide resources on our intranet and website for employees who want to learn more about finance-related topics on their own time.

By offering a variety of resources that address different interests, we hope to make it easier for all of our employees to understand and take control of their finances.

Tracey Beveridge, HR Director, Personnel Checks

3. Think in Terms of Financial Wellness

Some organizations approach their benefits and DEI programs from a “financial wellness” perspective. Financial wellness is about much more than money management — it’s about creating a holistic, well-rounded view of one’s financial situation and health.

A financial wellness program can address people with different levels of financial literacy in several ways. One common approach is to provide employees with a variety of financial education options and resources, depending on their needs and interests. For example, employees who are just starting out may need more basic information on topics like budgeting and saving for retirement. Those who are further along in their financial journey are likely to benefit from more advanced topics like investing and estate planning.

No matter what an employee’s level of financial literacy may be, it’s important to provide them with accurate and up-to-date information. This means employers should plan to regularly review, refresh and adjust available content, courses, tools and resources.

Linda Shaffer, Chief People Operations Officer, Checkr

4. Be Sensitive to an Employee’s Financial Literacy Level

It is important to provide employees with the resources they need to make informed decisions about benefits and DEI programs, without forcing them to take part in activities they are not comfortable with.

One approach is to provide employees with resources that are tailored to their level of financial literacy. For example, you could offer an online course for employees who want to learn more about personal finance. Or, you could provide a list of recommended books or websites for employees who want to learn more on their own.

Another approach is to hold workshops or seminars on various financial topics. You can tailor these events to different levels of financial literacy so all employees can benefit from the information presented.

Alysha M. Campbell, Founder and CEO, CultureShift HR

5. Keep Equity in Mind When Offering Resources

It’s important to understand that we all start at different places in life. While this may seem like a given, many struggle with truly understanding how this applies to financial literacy.

Specifically, many individuals from different racial backgrounds were not privy to having a mother or father to teach them the ins and outs of financial literacy. This is why equity is so important in the workplace. Equity recognizes that giving everyone the same tools or resources isn’t effective, and instead ensures that each individual has what they need to be successful.

Keeping equity in mind when planning and managing your employee benefits offerings is one way to ensure that each employee has what they need. Resources every employer should offer include financial coaching, legal assistance, and workshops about credit, budgeting, and the importance of investing.

Tawanda Johnson, HR Leader, Sporting Smiles

6. Add More Benefits Instead of Outsourcing

Our employee benefits are managed through another company, so we aren’t able to decide what most of the options are. However, this past year, the benefit premiums increased. Still, the company could add more benefits to make the overall package more robust and attractive to current and new employees. Adding these incremental benefits could help offset the premium increase.

Lindsey Hight, HR Professional, Sporting Smiles

7. Leverage Participant Questions and Anecdotes

When addressing financial topics in DEI programs where attendees have different financial literacy levels, we want to help participants understand the benefits of concepts like retirement plans, debt management, and budgeting. Then we explain the fundamentals of these subjects.

An excellent way to explain these concepts is by welcoming questions from attendees. Then we use real-world examples to make the topics clear enough for individuals, no matter what their financial literacy level may be.

Grace He, People and Culture Director, teambuilding.com

Employee Appreciation Day Why Not Celebrate All Through the Year WorkHuman SVP on the #WorkTrends podcast

Employee Appreciation Day: Why Not Celebrate All Year?

March 3, 2023/Company Culture, Employee Engagement, Employee Happiness, Employee Recognition, Employee Well-Being, Podcast, Podcast Recap, Podcast Recaps /by Meghan M. Biro

Sponsored by Workhuman

How often does your organization acknowledge team members who deserve recognition? Certainly, Employee Appreciation Day is an ideal opportunity to thank everyone. But an annual pat on the back isn’t nearly enough to move the meter on employee satisfaction, engagement, and retention.

So, what does effective recognition actually look like, and how can Employee Appreciation Day help? According to today’s #WorkTrends podcast guest, companies that get recognition right treat it as an ongoing conversation where everyone is invited to participate.

Makes sense. But what kind of impact can employers expect? The numbers are impressive. For example, research shows that when we regularly acknowledge employees, they’re 90% more likely to be happier at work. They’re also 70% less likely to burn out. And they’re 60% more likely to stay onboard. To find out more about what’s driving these outcomes, tune in now…

Meet Our Guest: Derek Irvine

Had a blast discussing this topic with Derek Irvine, SVP of Strategy and Consulting Services at Workhuman! Derek is a foremost expert on recognition and the human side of business. I can’t think of anyone who’s better qualified to help us understand how to make each day feel like Employee Appreciation Day. So please join us as we dig deeper:

Why Appreciation Matters

Welcome, Derek! You’ve studied employee appreciation for years. What does science tell us about its value?

Actually, appreciation is like a natural medicine. When someone sincerely thanks us at work, it releases happy hormones. It boosts our health and wellbeing. So in a way, Employee Appreciation Day is like a wellness day.

Unfortunately, however, research says 80% of people aren’t appreciated enough. This means they’re more likely to become disengaged or quit. So this is important. But it’s something we can fix.

Factors That Support Appreciation
How does Workhuman honor Employee Appreciation Day?

Of course, we acknowledge all of our employees and celebrate as a team. But for us, every day is Employee Appreciation Day. So we’re committed to a continuous dialogue. And our reward strategy is built on three foundational blocks:

Fair Pay: People need to feel appropriately compensated for their contribution.

Ownership: We aren’t a public company, but everyone has a real stake in the company’s success.

Recognition: These are the spontaneous moments when we acknowledge people for reaching a milestone or supporting our values.

Appreciation as a Cultural Priority

Spontaneous. I love that word. What other steps can companies take to build a culture of recognition?

In addition to being spontaneous, it’s also important to be intentional. Because most people I talk to agree that they should show more appreciation. And then, other priorities take over, so taking the time to say “thank you” constantly falls from the top of their to-do list.

You’ll want to put a drumbeat in place to be sure this intention won’t slip off of your agenda.

Getting Started

What would you say organizations should do to make Employee Appreciation Day more meaningful for everyone?

Well, it could be a great day to launch your all-year initiatives. So maybe you could recognize people at a special gathering. But then also announce your commitment to change your organization’s habits and explain how you intend to create a culture based on ongoing recognition.

That’s my top recommendation because it will help your organization pivot in a more positive trajectory, and it will have a lasting impact.

Tools That Enhance Appreciation

How can technology help employers make recognition work better?

Using technology to thank people may seem odd. But it can help in several ways.

It can provide a nudge that reminds managers to reach out to people at specific times. But beyond that, with a platform like ours, you’ll create a fantastic repository of all the human connection stories that are happening in your organization.

You also have a huge data pool you can use to understand your culture better. For example, you can ask: What words are people using? What skills are being celebrated? Are particular leaders being recognized for skills we hadn’t seen? Are there dark spots in the organization where people aren’t being thanked at all?

Insights like these can be a powerful way to enhance your work culture with more intention…

For more insights from Derek about why and how to make every day feel like Employee Appreciation Day, listen to this full podcast episode. And be sure to subscribe to the #WorkTrends Podcast on Apple Podcasts or Stitcher.

Also, to continue this conversation on social media anytime, follow our #WorkTrends hashtag on Twitter, LinkedIn, and Instagram.

Employers: What are some simple ways you can help remote employees feel connected? Check these ideas from Social Flowers CEO, Brian Gomes

Simple Ways to Help Remote Employees Feel Connected

February 28, 2023/Company Culture, Editor's Picks, Employee Engagement, Employee Experience, Employee Happiness, Employee Recognition, Employee Well-Being, Featured, Remote Work, Winner: Impact Award for Content Excellence, Workplace Empathy /by Brian Gomes

Sponsored by Social Flowers

What a difference three years can make! I’m sure that’s what many remote employees are thinking these days. Before the pandemic, only 6% of people worked remotely in the U.S. Now, after peaking at 60% during the height of the pandemic, that number has leveled off to about 30%. But we’re all still learning how to navigate this new work-from-wherever terrain without leaving anyone behind.

Why Remote Work is Here to Stay

I understand why people want to continue enjoying the flexibility of working from a distance — even for a few days a week. Remote work remains popular because it offers advantages to employees and employers alike. For example:

BENEFITS FOR REMOTE EMPLOYEES:

Less commute time
Higher productivity (90% say they’re more productive)
Better mental health (74%)
Increased happiness with work (In fact, 61% would accept a pay cut to continue)

BENEFITS FOR BUSINESS:

Lower overhead costs from less office space
Increased work output (4% more hours each week, on average)
Lower absenteeism (52% are less likely to take extra time off)
Potential savings in employee pay (People value working from home as much as a 5-7% pay increase)

Remote Employees Face Real Challenges

Despite the flexibility and freedom of working from anywhere, working at a distance also has its drawbacks. For instance, research says many remote employees struggle with social isolation and disengagement. Specifically:

52% feel less connected with coworkers
24% feel lonely
85% want to feel closer to colleagues
Only 32% feel engaged in their work
21% struggle to stay motivated

To ensure remote work strategies succeed in the long term, leaders need to help people feel more connected. But that’s not always easy to accomplish from a distance.

Helping Remote Employees Feel Connected From Afar

It’s natural for remote employees to feel disconnected and lonely sometimes. After all, work relationships play a vital role in keeping employees happy, healthy, and productive. So, how can leaders bridge that gap? Start with stronger support and communication. For example:

1. Clarify Remote Work Expectations

McKinsey says remote employees who receive detailed information are 5x more productive and 3x less likely to experience burnout. That’s a good reason to articulate your vision, policies, and practices so people understand how they fit into your overall work structure and strategy. Be sure to capture this information in documents, videos, and other reference materials that are regularly updated and available to all.

2. Think Outside the Virtual Meeting Box

Many employers have learned the hard way that online meetings aren’t the only remote work solution. In fact, 56% of employees say these sessions are too frequent or too long, and 42% say they feel Zoom fatigue. Avoid overload by promoting the use of asynchronous chat and collaboration tools like Slack. Also, let people choose when and how they want to conduct team meetings or 1-on-1 conversations.

3. Leave Room for Face-to-Face Communication

There is no substitute for in-person meetings. They are the fastest, most effective way to build trust and strengthen relationships. Even if you can bring people together only for an occasional planning, training, or team-building event, you’ll find it’s worth the investment.

4. Support Social Interaction

Connections won’t flourish with all work and no play. Encourage your entire staff to develop relationships by organizing online lunches, coffee breaks, and fun online events. Offer digital community tools and resources so everyone can casually exchange information and ideas.

5. Double Down on Appreciation

When organizations celebrate together, employees are 20x more likely to feel connected and want to stay on board. That’s an impressive reason to acknowledge personal and professional milestones. Set up a channel on Slack or Microsoft Teams for managers and peers to honor individual and team achievements, as well as birthdays and other life moments. Also, if you’re a manager, lead by example. Take time to acknowledge individuals, personally.

A Powerful Way to Connect: Send Flowers

I’ve discovered sending flowers is one of the simplest but most effective ways to help remote employees feel connected. Research says all humans have a basic need to be recognized. And the most successful kinds of recognition are timely, genuine, personal, and meaningful. Receiving flowers ticks all of those boxes.

How Flowers Made a Difference in My Life

As a flower delivery business owner, I’ve seen first-hand how flowers can play a key role during life’s most important moments. But I didn’t truly understand how much they mean until my father passed away.

My immediate family had ordered arrangements for the casket and the funeral service. But I was really touched when extended family and friends also sent flowers.

Initially, I was surprised. But upon reflection, I was grateful so many people wanted to express how much my dad meant to them by sending gorgeous arrangements. Through their efforts to honor his life with the beauty of flowers, I felt a deep emotional connection that remains with me to this day.

Social Flowers: An Easier Way to Connect With Remote Employees

I created Social Flowers so others could feel this same kind of connection. The idea is simple. We make it easy to send flowers to anyone, anywhere, anytime — even if you don’t know where they’re located.

When ordering, you simply enter the recipient’s email address or mobile number. They receive a link to choose where and when they want to receive their flowers, which a local florist delivers.

You can send flowers to celebrate a birthday, a work achievement, or just to brighten someone’s day. This service ensures that you can be present for all the important moments in a remote employee’s life.

How Social Flowers Works

How to send flowers to remote employees - an easier way As we’ve developed our business, I’ve relied upon Social Flowers, myself, to solve logistical problems that can make it difficult to send flowers.

In one case, I knew my friend Nancy was having surgery. I didn’t know the exact date of her procedure, or if she was staying at the hospital overnight, and I didn’t want to bother her. I knew where she lived, but I hadn’t been to her home in years and I couldn’t find her address. Fortunately, I did have her mobile number, so I used that to send an arrangement through Social Flowers.

After I placed the order, Nancy accepted the text notice and chose to receive the delivery at her house. Soon afterward, I received a “Thank you!” text from her. It’s gratifying to see first-hand how this modern tool makes it so much easier to keep in touch and support others when they need it most.

Closing Note

Helping remote employees feel connected doesn’t need to be complicated. Even small gestures can make a big difference — whether people are face-to-face in an office, or are working together from a distance.

It’s the same lesson I learned from my father’s funeral. With sincere intent and just a bit of thoughtful effort, you can lift anyone’s spirits anytime. Chances are, that gesture will bring you closer together in a way neither of you will forget.

Does a Shorter Workweek Actually Work?

February 21, 2023/Employee Burnout, Employee Engagement, Employee Experience, Employee Well-Being, Talent Retention /by Gloria St. Martin-Lowry

The pandemic has sparked a global conversation about whether people who’ve been working from home should be free to choose their preferred work location. It’s a natural question for employers to ask as they prepare for the future of work. Now, even some ardent return-to-office fans are starting to rethink their stance.

For example, late last year, the world watched as Twitter CEO Elon Musk issued a strict remote work ban. He soon softened his position, but it wasn’t enough to lure back many disaffected employees. Musk is among a growing list of leaders who are learning that today’s workforce prefers flexibility and wellbeing over “long hours at high intensity.”

The remote work debate continues. But this focus on where we work overshadows a more central argument about how much we should be working. Specifically, the ability to choose a shorter workday or workweek can help employees meet their individual needs. At the same time, reduced hours can help employers, because people are more engaged and productive when they are working, according to a report in The Atlantic.

The Downside of a Shorter Workweek

For most U.S. employers, reducing the standard 40-hour workweek would be a drastic change. This kind of shift in the status quo will no doubt draw resistance.

Opponents of a shorter workweek say this approach will be costlier and riskier to manage. They also note that, because some people won’t be able to participate, workforce inequality will increase.

Certainly, ineffective implementation could lead to poor employee morale and customer satisfaction. In fact, it could backfire if employees are expected to squeeze extra hours into a 4-day workweek. If managers don’t commit to a revised work structure, it will likely erode employee experience and customer experience, as well.

Why These Criticisms Don’t Stand

Interestingly, many of these 4-day workweek criticisms are similar to arguments against remote work. Clearly, every job cannot be conducted from home. A firefighter or police officer, for example, can’t fight fires or crime remotely. Microsoft Teams and Zoom simply aren’t designed to support these front-line professions.

Regardless, many of these workers can benefit from a shorter work schedule. And it can improve their performance when they are on the clock. For instance, a 4-day workweek trial study in New Zealand found that employees sustained their productivity, even though they experienced up to 45% less stress.

Less time spent working means more time spent with loved ones. In addition, a shortened workweek can help close the gender pay gap. For instance, in a U.K. survey, 2 million unemployed people said childcare responsibilities were the reason they remained unemployed. And 89% of these respondents are women.

Discomfort is a reflection of leaders gripping the bat too tightly. It’s a control issue. Many prefer uniformity and the status quo. It’s similar to the push-back we’re seeing with the shift to permanent hybrid work schedules.

Still, engagement studies continue to show year after year that work cultures are broken. Employers can’t continue doing the same things and expect different results. In the post-pandemic economy, we must reevaluate the classic 5-day workweek, as well as the standard 40-hour, full-time work schedule.

Reimagining the Workweek

Between the turbulent stock market and the Great Resignation in recent years, every company is facing significant challenges. Employees often share their feedback about serious work issues as they abandon ship, but for many organizations, the meter still isn’t moving in the right direction. The underlying problem is that we’re stuck in old ways of thinking.

Workers interviewed about why they left their companies often cited the lack of work-life balance as a massive contributing factor. Burnout became an overwhelming issue as companies shifted to work-from-home models. That’s not too surprising. Instead of leaving problems at the office, many people carried those problems wherever they were, at all hours of the day and night. For them, the work-from-home dream actually became more of a nightmare.

But employers have learned how to alleviate some of the stress by giving people more control over their work schedule. In fact, one recent study found that 94% of employees feel a sense of wellbeing when they know their employer cares about them. The option to choose a flexible schedule can accomplish that.

What’s the ROI?

The tangible benefits of a shorter workweek aren’t always obvious, but they deserve attention. In addition to decreased overhead and utility costs, a 4-day workweek means fewer sick days.

You can also realize financial gains by increasing employee retention. Say someone wants to leave your company to find a better work-life balance. You could offer that employee a reduced work schedule at the same salary, knowing they’ll likely remain onboard longer. Here’s why:

It costs an average of $4,000 to hire a new employee, and that person may need a year or longer to learn the job well enough to exceed expectations. The estimated cost of replacing an employee is about 9 months of their salary. And those costs add up fast when you have a revolving door of employees.

You might also want to consider several high-profile 4-day workweek business cases:

Perpetual Guardian saw an increase in employee commitment and empowerment without losing productivity or customers.
Microsoft Japan printed 59% fewer pages and used 23% less electricity during the program.
Unilever saw a roughly 34% decrease in absenteeism and stress levels.

3 Ways to Succeed With a Shorter Workweek

Getting started isn’t too complicated. In fact, our firm has worked with multiple companies that have shifted to a 4-day workweek. In one case, a manufacturing client in a rural community focused on its pool of working parents. This was a win/win because the adjusted schedule works for both the company and parents who want to stay involved with their kids’ schooling and extra-curricular activities.

As you develop and implement your game plan, be sure to include these elements:

1. Involve Your Team

Although the C-suite traditionally makes key business decisions, every employee has a valuable perspective. Some may prefer a 5-day workweek, while others might opt for a shorter schedule. Before you can implement a functional plan, you need to understand your employees’ wants and needs. They deserve a voice because ultimately, they need to make it work.

2. Focus on Outcomes

Your employees are central to this process, but your business and your customers matter, too. When assessing any job schedule, consider the outcomes you want to see instead of simply tracking hours. Focus on metrics like production, quality, or customer experience.

At the end of the day, shifting to shorter schedules can optimize resources and yield long-term savings. In the U.K. more than 50% of business leaders reported cost savings after shifting from a 5-day work schedule to a 4-day workweek. It shouldn’t matter if your team works 20 or 40 hours a week, as long as the job is done right.

3. Stay Open to Continuous Improvement

Forecasts are built on historical performance, so change can be uncomfortable at first. But once you shorten the workweek, you should see measurable improvement in team satisfaction, performance, and business results.

Don’t forget the importance of training. Everyone will need time to get used to new employee schedules, new work shifts, and new ways of managing staff. As long as communication remains open, your organization can successfully move through this culture shift.

Closing Notes

A shortened workweek doesn’t mean your team will accomplish less. In fact, flexibility is the cure for many problems companies are facing in this post-pandemic era.

Employee experience is a human experience. No matter when or where people work, it’s important to find a reasonable balance between work and life. If you redesign your work schedules now, employees will appreciate this change. And over time, you can expect to see even more benefits from your efforts.

Can Commuter Benefits Help People Return to the Office?

February 14, 2023/Employee Benefits, Employee Experience, Employee Well-Being, Healthcare and Benefits, HR, Hybrid Work, Pandemic and Post-Pandemic, Travel Management /by Becky Seefeldt

The pandemic changed how we live and work in so many ways — not the least of which was the daily commute. But now, after years of working remotely, many employees are returning to the office at least a few days each week. That’s why employer-sponsored commuter benefits are on the rise again.

No matter what an employee’s work schedule may be, this kind of support eases the transition to onsite and hybrid work. It gives employees the flexibility to choose the transportation options they prefer. And by demonstrating a commitment to employee wellbeing, this kind of program also contributes to workforce recruiting and retention.

What Are Commuter Benefits?

Daily travel to and from the office can be a significant source of stress. Commuting can be time-consuming and expensive, especially if you drive your own car. Gas prices are hovering at an all-time high, and the cost of maintaining a vehicle adds up over time.

Commuter benefits are designed to help ease this financial burden. Plans typically include funds to cover public transportation costs and parking fees. These are pre-tax dollars employees can set aside to pay commuting costs, up to $300 a month in 2023.

Employers assign this money to a specific account for employee mass transit or parking expenses. And employees can contribute additional funds to both accounts if they elect to do so. Any unused funds carry forward from one month to the next, and employees can adjust or stop their elections anytime.

Why Offer Commuter Benefits?

There are many reasons to offer this kind of program. Let’s take a closer look:

1. It’s a Great Way to Attract and Retain Top Talent

In today’s competitive job market, employees prefer working for companies with comprehensive benefits packages. Flexible commuting plans can help improve the employee experience by demonstrating that you care about workforce wellbeing, no matter where people need to work or when they need to travel.

2. It Helps the Environment

This kind of program is ideal if your organization is committed to sustainability or formal ESG goals. Here’s why:

The Environmental Protection Agency (EPA) estimates that gas-powered transportation causes 28% of U.S. greenhouse gas emissions. Encouraging less fuel-intensive commuting methods can help you reduce the number of cars on the road as well as the level of emissions they produce.

You can provide incentives for employees who choose public transportation, such as transit pass subsidies or reduced parking fees. In addition, you can promote ride-sharing options, such as carpooling or vanpooling programs. And with the rise of lightweight electric scooters, bicycles, and mopeds, you can offer post-tax reimbursement for these alternatives, as well.

Ultimately, these efforts can help your company reduce its carbon footprint.

3. It’s a Smart Business Move

Commuter benefits help reduce your payroll taxes because your employees are saving money tax-free to cover their commuting costs. On average, these programs can save employers about $40 per person, per month. For a business with 50 employees enrolled in the program, that translates into savings of $24,000 a year.

Why Employees Love Commuter Benefits

There are several reasons employees also love this kind of program. For instance:

They gain better access to transportation options they prefer.
They can improve their local community and the global environment. Choosing mass transit — including ridesharing and cycling options — helps reduce traffic congestion and pollution.
It helps them save money. This is especially true for pre-tax commuter benefits because employees can set aside money before taxes are applied.
Participation is easy. Commuter benefit plan funds accrue monthly. Any unused balance automatically rolls forward. And there’s no year-end “use-it-or-lose-it” penalty. In addition, enrollment choices automatically renew each year until an employee requests a change.
With custom plans, employees can enjoy additional travel perks that typically aren’t included in standard commuter programs.

Beyond Covid: Supporting a Better Work Commute

Over the course of the pandemic, many members of the workforce grew accustomed to working from home. And before the virus threat faded, most people feared returning to an office environment, let alone commuting on public transit.

But now, for employers who are ready to move forward with a successful mix of onsite and remote work, this is the ideal time to rethink the transportation benefits you offer. A creative mix of pre-tax and post-tax options can help get employees back on the road and back to work whenever they need to be onsite.

Not only does this help ease the financial burden of commuting for existing employees, but it also shows prospective employees that your company is committed to the “greater good” by making work-related travel as environmentally responsible as possible.

Final Note

Providing a thoughtful commuter benefits plan is a win-win for both employers and employees, alike. Your employees save on transportation expenses, while your organization reaps the rewards of improved productivity and morale.

No doubt, investment in offering stronger commuter benefits is a wise strategy for any employer that wants to address the near-term interests of employees who need to return to the office. But ultimately, it’s an investment that can pay off over the long term with improved workforce productivity and engagement.

Virtual travel benefits are taking off. Find out why and how this employee perk is boosting employee engagement

Virtual Travel Benefits Are Taking Off. Here’s Why

February 13, 2023/Digital Workspace, Employee Benefits, Employee Engagement, Employee Happiness, Employee Well-Being /by Brittany Palmer

Work Norms Are Changing

In 2019, about nine million U.S. civilians worked from home on a regular basis. Then the pandemic arrived. Nearly overnight, remote work became a necessity for a vast number of employees. In fact, by 2021 the U.S. remote workforce had tripled to nearly 28 million people.

Now, as Covid fades, the nature of work is taking another interesting turn. Many remote workers don’t want to rush back to the office. Instead, studies say anywhere from 50% to 72% of employees prefer working from home at least some of the time.

As a result, flexible work schedules are becoming a norm among employers that want to be competitive in talent recruitment and retention. As part of this strategy, organizations are embracing new benefits to attract and engage remote and hybrid employees. And among these innovative perks, one of the most creative and popular is virtual travel.

Why The Time is Right to Rethink Benefits

In general, working from home has been helpful for employers and employees, alike. Remote workers report lower stress levels, higher productivity, and higher overall engagement. It is even credited with reducing employee churn. Yet remote work still poses several key issues. For example:

Blurred Work Boundaries
Research indicates that many home-based workers fail to distinguish between personal and professional priorities. Without clear boundaries, people tend to work excessive hours, which in turn, can lead to burnout.

Social Isolation
Another challenge involves communication among distributed team members. Remote workers tend to experience more isolation and loneliness. This is especially important for employers to consider when determining how to build trust, camaraderie, and collaboration, especially in an environment where some people work remotely, while others work onsite or in a hybrid mode.

How Virtual Travel Benefits Help

Virtual travel adventures address some of the most problematic aspects of remote and hybrid work life. These experiences are an easy way to bring employees together and engage them in a shared immersive adventure, no matter where they work. That’s why many employers are adding virtual travel to their portfolio of benefits and perks.

Here’s how the concept works:

By simply logging into their computers at a convenient time, work teams can instantly jump into a captivating live tour of some of the world’s most amazing locations. From coffee farms in Costa Rica to UNESCO Heritage sites such as the Vietnamese town of Hoi An, companies can theme these team-building experiences around key destinations of interest, heritage months, or holidays.

Tours are led by live, qualified local guides who share helpful cultural context throughout the tour and answer questions in real time while interacting with participants. This helps everyone feel more connected with each other and with the location they’re exploring, as if they’re on the ground, walking through the destination together.

This kind of tour can transform getaways from costly once-a-year (or once-in-a-lifetime) vacations into fun group events that are available to all, anytime. And because these adventures are virtual, they’re a sustainable alternative to airline flights and road trips.

Why Virtual Travel Benefits Are So Appealing

By integrating virtual travel with employee benefits, companies can plan and produce formal team bonding exercises or offer employees virtual “time off” so they can casually connect. These programs offer multiple advantages. For example, they can:

Improve team morale by providing staff with time for relaxation.
Foster a more inclusive culture by extending a high-quality travel experience to all workers, regardless of their location.
Create new team connections and strengthen existing relationships through shared learning experiences.
Give employees opportunities to explore the world in memorable ways with co-workers, friends, and family — without depleting their bank accounts or PTO.
Open employees to new cultures and perspectives they might not otherwise be able to encounter.
Offer individuals and teams a unique and enjoyable reward they can look forward to as recognition for their work contributions.

Providing virtual travel to employees as a way of showing appreciation doesn’t have to be limited to periodic team meetings. Companies can also enroll individuals in recurring virtual travel events and add them to a diverse portfolio of ongoing benefits. This is an excellent way to make new-age perks accessible to all while diversifying benefit options.

Digital Perks Appeal to All Ages

Here’s another reason why virtual travel is gaining traction. Right now, the workforce is in a unique position, with five generations working together. To keep employees engaged, organizations must balance the various needs, interests, and expectations of today’s extraordinarily diverse workforce.

From the youngest Generation Z interns to retirement-age Boomers and beyond, each age group brings its own unique idea of work culture, compensation, and benefits that resonate.

Yet virtual travel is one benefit that crosses all generational boundaries. It’s an inclusive experience that everyone can enjoy. And it brings people together on common ground.

There’s Never Been a Better Time for Virtual Travel

In this era of economic and business uncertainty, companies that invest thoughtfully in benefits that help attract and retain engaged employees can build a competitive advantage. For example, according to Gallup, employers with higher levels of engagement enjoy a variety of advantages, compared with low-engagement organizations:

41% lower absenteeism
40% fewer quality defects
17% higher productivity
23% higher profitability

Virtual travel is just one way to elevate engagement. But its value is clear. All it takes is a relatively small investment. But this can open the door for employees who want to explore the world outside their cubicle or home office without depleting their savings or PTO.

What do hybrid work preferences say about the future of work? Find out what recent research says - by workplace futurist Cheryl Cran

What Hybrid Worker Preferences Reveal About the Future of Work

February 7, 2023/Company Culture, Digital Workspace, Employee Engagement, Employee Experience, Employee Well-Being, Future of Work, Hybrid Work, Remote Work /by Cheryl Cran

We don’t need research to tell us the future of work will be much different from pre-pandemic norms. But Covid isn’t the cause. Disruption was happening before 2020. The pandemic merely focused our attention and accelerated the rate of change. So, where is work headed next? It’s impossible to chart this course without considering hybrid worker preferences.

This is why my firm, NextMapping, recently conducted extensive research to explore factors that are redefining the workplace. The result is our 23 Trends For Future of Leadership 2023 Report, based on data from client surveys and online polls, combined with insights from McKinsey, Gartner, and the World Economic Forum.

Wellbeing Remains a Central Concern

Our analysis uncovered a single overarching theme — worker wellbeing. People want work that is flexible enough to fit into their lifestyle. In fact, they’re willing to make professional adjustments to address this priority. And because the market for talent remains competitive, employers need to make workforce wellbeing a priority, as well.

How does this translate into hybrid worker preferences? We see clear trends in how people want to work, where they want to work, and who they want to work for. There’s no doubt that hybrid work is here to stay! These data points make a compelling case:

66% of workers worldwide prefer to participate in a hybrid workplace.
26% of U.S. workers currently operate in some kind of hybrid mode.
40% of workers say they’re more productive working remotely. However, 52% prefer hybrid work over a fully remote model.
People consider in-office work important for networking, team camaraderie, and enhanced relationships. They also think onsite work can improve training, learning, and knowledge sharing.
Remote work is perceived as helpful for including workers from various locations and completing projects or tasks with minimal interruption.

Hybrid Work is Not One-Size-Fits-All

There are multiple ways to define hybrid work, as these statistics suggest:

People want to structure their own hybrid schedules. Most would rather choose their in-office days, with 76% preferring to work in-office on Tuesdays, Wednesdays, or Thursdays.
Workers want fewer meetings, and they want each meeting to be more effective. In fact, 66% say ineffective meetings reduce their overall productivity.
People prefer accessible leaders who are strong coaches. This is so important that 81% of workers say they quit a job to leave a “toxic” boss at some point in the past three years.
Workers want an employer that invests in their future. 55% note that their company provides learning roadmaps, growth opportunities, and succession plans.

Overall, our findings indicate that hybrid workplace success depends on leaders who are comfortable managing the unique and variable needs of people who are operating in multiple work modes. It requires flexible, agile leaders who can adapt to diverse personalities and work styles. These leaders need higher-order soft skills. I call them super crucial human skills.

How Leaders Can Support Hybrid Worker Preferences

To better understand how to lead more effectively in this new environment, let’s look closer at hybrid worker preferences:

1. More Scheduling Choice

Knowing workers want to choose the days they work on-site and offsite, leaders will benefit from conducting ongoing conversations with individual team members about scheduling that works best for them.

Some leaders have proximity bias. In other words, they want everyone to be in the office because it’s their preference. Proximity bias creates a barrier that keeps leaders from listening to employees and developing trusted relationships.

Some leaders have told me they don’t think people are working as hard when they work remotely. This, too, is a bias. Leaders can’t be effective if they base decisions on inaccurate performance data and make assumptions based on personal biases.

2. Fewer and Better Meetings

I know several hybrid work leaders who have fallen into the trap of booking more meetings because they think this improves inclusion. But it’s time for everyone to re-evaluate meeting practices with a more discerning eye.

The rise of virtual meeting tools makes it easier to schedule more meetings. But less may be more. When does a topic or project truly deserve a meeting? Who really needs to attend? Could a modified approach lead to better results?

Ideally, every meeting has a “why” and a facilitator who is ready to make good use of participants’ time. Some creative thinking can help you build a more effective agenda and achieve useful outcomes.

For example, polling and survey tools (such as PollEverywhere and SurveyMonkey) can help you gather worker insights about subjects that require team input. This means you can sidestep some meetings intended to gather verbal input. In other cases, these tools can help you prepare an agenda that will make meetings more productive.

3. More Access to Leaders

Hybrid workers prefer accessible leaders who are great coaches with high emotional intelligence. This is an excellent opportunity for leaders who want to coach and inspire their teams more effectively. But leading with high emotional intelligence requires great skill.

The hybrid workplace has increased the need for leaders to adapt to a combination of in-office communication and virtual communication. In the past, we called these capabilities soft skills. But for success now and in the future, I think we should reframe these skills as “super crucial human” skills.

The ability to pivot and navigate uncertain waters, while also remaining open and caring is the most critical skill development challenge for leaders in 2023.

4. Deeper Involvement in Future Plans

Lastly, workers prefer to know “what’s next” when it comes to their future. Organizations that offer a roadmap of growth opportunities, succession plans, and talent mobility enjoy higher workforce retention. These practices will become even more important, going forward.

Leaders can collaborate with their team members to help co-create a professional path that is flexible and fulfilling. When workers feel that their leaders care about their future and are invested in helping them succeed, it strengthens their commitment to their leaders, their work, and their organization.

This is Only One Leadership Priority

No doubt, hybrid workplaces will continue to shift and require everyone to adapt. But we see other important trends emerging this year, as well. For instance, automation will have an increasingly important role in helping people produce better-quality work. Also, leaders will benefit from shifting their perspective from “me” to “we.”

To learn more about all 23 trends we’re tracking for 2023 and beyond, watch our research summary video:

What are the top corporate fitness trends for 2023? Learn from an industry insider in this article

Which Corporate Fitness Trends Will Shape 2023?

December 27, 2022/Employee Benefits, Employee Experience, Employee Well-Being, Health and Wellness, Healthcare and Benefits, Winner: Impact Award for Content Excellence /by Ann Wyatt

Content Impact Award - TalentCulture 2022 As a corporate fitness professional, one of my favorite activities at the end of each year is to set aside time to look back at what has unfolded over the past 12 months. It helps to review what has worked for our clients (as well as what didn’t work so well). An open-minded, reflective analysis is always a good way to put things into perspective before considering new possibilities and mapping a game plan for the New Year.

As part of this process, I’m constantly tracking what’s happening with corporate fitness trends. So much has changed over the past few years, thanks to the pandemic and the increase in remote work, it’s important to keep ahead of what no longer seems as relevant or useful and what is gaining traction. And in looking toward the year ahead, all the signals indicate that much more change is still to come!

So, fasten your seatbelts and let’s look at how employers can prepare for the future. Based on trends I’ve been following, along with my direct experience with our teams and our clients in recent months, here are 3 emerging priorities that are likely to define corporate fitness in 2023:

1. More Personalized Training

Get ready for a big surge in employee demand for more personalized services — things like personal training and small group training. Multiple factors are driving this corporate fitness trend. For example:

Early in 2022, as people slowly started to emerge from a more sedentary pandemic lifestyle, I started hearing that employees were looking for help to get back on track with their fitness and wellness goals. Not surprisingly, during the Covid years, many people developed some unhealthy habits — especially in terms of diet and fitness. The isolation of working and living at home full-time didn’t help, either.

Many people are now looking to break out of that cycle and are longing for a stronger sense of community. So, prepare to see an upswing in more intimate training environments that give employees broader support and guidance, along with opportunities to connect with others and share their journey through community experiences.

Also, my clients confirm that employees are interested in wellness goals that involve more than physical workouts, alone. People want to get back in shape, but they also realize the importance of focusing on things like sleep, nutrition and stress management. And this means they’re increasingly interested in a more holistic approach to health and wellbeing. These objectives are often easier to achieve with programs that include individualized coaching.

Digital tracking tools can also be helpful in supporting people in their wellness objectives. Already, more than 20% of Americans are using wearables that provide convenient access to personalized health and fitness data. Many people want to use this data more effectively to develop tailored workouts and lifestyle management programs that will help increase their training efficiency, improve their daily habits and elevate their health outcomes.

2. More “Hybrid” Fitness Program Memberships

Another thing I’m starting to hear often from our clients is that their employees are looking for a seamless, connected fitness experience that aligns with their busy lifestyles. They want to workout where they want, when they want.

This is where “hybrid memberships” come in. These relatively new programs provide employees with a combination of corporate fitness center access and virtual fitness classes, along with partnerships with local yoga, boxing and Pilates studios.

With these hybrid memberships, employees can workout at their corporate gym, at home or on the road when they’re traveling—all with the convenience of one membership rather than having to cobble it all together themselves. It’s the best of all worlds. And it’s bigger than just a brick-and-mortar fitness center—it’s a program.

Here’s one example: Kevin is a financial services professional in Indiana who comes into the office three days a week. During those visits, he goes to the on-site fitness center to lift weights. Typically, he talks with several fellow employees while he works out. It’s a great social experience. On the other two weekdays he works from home. On those days, he works out with a virtual fitness class through an app that’s connected to his fitness center and the same staff he knows and trusts. Over the weekend, he takes a spin class at a local studio that contracts with his company through the hybrid health program. Again, this hybrid program lets Kevin work out where he wants, when he wants. It’s all built into his schedule!

Inclusive hybrid memberships like these give employees the convenience, choice and variety they’re asking for. Plus, it provides access to the kind of connectedness and community people need with engagement that is hard to find elsewhere.

3. More Active Time Outdoors

We’re also hearing loud-and-clear from clients and employees that they want to get outside and move! A recent survey from the World Federation of the Sporting Goods Industry and McKinsey & Company, asked employees this key question:

“In which sports/physical activity categories do you expect to see a lasting increase in participation vs. pre-COVID-19?”

Of the 12 categories listed as potential responses, 84% of survey participants picked “outdoor activity” as their first choice.

Obviously, survey results like these underscore just how massive the pandemic’s impact was on corporate wellness programs. Over the past year, some companies started to experiment with fitness activities and events designed to get employees outdoors. Now it appears that this trend is catching on and may be here to stay.

For instance, one of our clients — a leading insurance company — has invested in a mobile open-air fitness trailer from BeaverFit. This makes it possible for employees to participate in healthy outdoor activities on a daily basis. Combined with programming delivered by on-site fitness professionals, this open air program is flourishing. And workforce wellbeing is improving as a result of employee participation in regular activities with physical and mental health benefits.

Final Notes on the Future of Corporate Fitness

These three corporate fitness trends are only a few of the emerging ideas we can look forward to seeing in 2023, as the space continues to evolve. With more personalized programming, more flexible options, access to innovative digital tools and a broader range of creative fitness locations, employee wellness is poised to make an even stronger comeback in the coming year. I look forward to seeing other innovative trends emerge that we aren’t even thinking about yet!

Is Quiet Quitting a Symptom of Poor Mental Health?

December 19, 2022/Company Culture, Employee Benefits, Employee Burnout, Employee Engagement, Employee Experience, Employee Happiness, Employee Performance, Employee Well-Being, Health and Wellness, Healthcare and Benefits, Mental Health Awareness /by Vittoria Lecomte

One workplace buzzword many people are eager to leave behind is “quiet quitting.” The phrase dominated headlines this year, especially when a Gallup poll revealed that at least half of U.S. workers are disengaged.

Although this term is quickly running its course, the underlying problem remains. In fact, work engagement continues to slide, indicating a growing disconnect between employees and employers. No doubt, the quiet quitting phenomenon is a symptom of ongoing workplace upheaval. But I suspect it also reflects the need for better mental health support at work.

What Research Says About Workforce Wellbeing

Even as post-pandemic work engagement is dropping, countless studies reveal that depression and anxiety are on the rise. And the uptick in layoffs and economic uncertainty creates even more stress. Let’s look closer.

Nearly three-quarters of employees (72% ) say they’re concerned about finances – up from 65% last year – according to a recent report from financial wellness solution provider, Brightplan. And PWC research indicates that declining financial health impacts employee mental health and work productivity. Specifically, PWC found that 69% of employees who are financially stressed are less likely to feel valued at work – and therefore, they are becoming less engaged.

Depression and anxiety are also leading reasons why people take time off from work. In fact, employers lose an estimated 12 billion workdays annually as a result of employee depression and anxiety. According to The World Health Organization and the International Labor Organization, this costs the global economy nearly $1 trillion a year. Both organizations acknowledge the need for concrete action to address workplace mental health.

How Can Employers Respond?

Some employers may ignore these disturbing trends. But others are taking action by creating an environment where workers feel more valued and supported.

For example, if you notice that “quiet quitting” is spreading among your ranks, it’s likely that these employees feel under-appreciated. By offering professionally managed support groups as a benefit, you can send a much-needed message that tells people, “We see you, we care about your wellbeing, and you are valued here.”

This kind of benefit extends assistance to people who might hesitate to pursue individual therapy — which has historically been costly and difficult to access. And the pandemic has only made it worse. For example, at the height of the Covid outbreak, the U.S. average wait time to see a therapist ranged from 29-66 days.

The Benefits of Group Support

Multiple studies underscore how support group participation leads to improved employee mental health and job performance. In fact, our own research found that when employees attended group sessions, 50% became more productive and 100% experienced improved attitude and outlook.

Why are these results so striking? When employees have access to a clinically-backed support group program, their social connectedness and mood tend to improve. This, in turn, alleviates depression and anxiety. And group support not only helps reduce anxiety and stress. It can also play a central role in preventive care strategies designed to avoid employee burnout.

Why Group Support Helps

Depression and anxiety can fuel feelings of isolation and loneliness – two key reasons why people seek group support in their personal lives. Providing a safe space where employees discuss meaningful issues and concerns can increase their positive feelings about work and improve overall job satisfaction.

Because group support encourages dialogue among people with different perspectives, it can help participants build trust, empathy and openness that carries over into the workplace. However, it’s important not to require colleagues to join the same group. Also, it’s important to respect participants’ privacy by preserving their anonymity.

While the benefits of peer counseling are well known, new studies demonstrate how digital group support can extend mental health services access to more diverse populations. For example, some people have limited mobility or are located in rural communities where trained mental health providers aren’t unavailable.

Video-based group support is an excellent alternative, because it is affordable and accessible online from nearly anywhere on any digital device. This encourages connections and therapeutic conversations without requiring participants to wait for weeks or travel long distances.

Tips to Improve Group Support

When offering this kind of mental health benefit to your employees, keep this advice in mind:

1. Emphasize Voluntary Participation

Everyone comes to the table with a unique background and point of view. This is why the group model can be a particularly powerful tool. So, although encouraging individuals to take advantage of this benefit can be helpful, avoid pressuring anyone or threatening them with repercussions. The goal is to destigmatize mental health and make pathways to wellbeing more accessible and affordable.

2. Prepare to Overcome Fears

Group support is a highly misunderstood term. Too often, people associate group settings only with treatment centers. In the workplace, many people who need support fear they’ll be perceived as “weak” and their careers will be damaged if they join a group. For anyone concerned about this, you can share positive use case data demonstrating how helpful and healing group support can be. Employers can leverage this information as a reference tool and assure concerned employees that their identity will be protected.

3. Insist on Anonymity

Video-based group support should provide access to online sessions on any day and time that works best for each member, while also protecting their identity. Solutions like Sesh, which is 100% HIPAA-compliant, let every user select a pseudonym. Individual data is never shared, and employees are notified when anyone within the same organization registers for their group.

My Perspective

I discovered the value of group sessions while in treatment for an eating disorder. Being part of a group was the catalyst that catapulted my recovery to the next level. This experience led me to launch Sesh.

Typically, therapist-led support is difficult to access, difficult to pay for and designed for monolithic audiences. That’s why I’m committed to extending therapist-led group support to people from all communities, circumstances and identities.

With an affordable, accessible group support experience through their employer, people can finally receive the high-quality mental health support they need and deserve. This helps individuals cope with challenging personal issues, while helping businesses create a more harmonious, productive workplace. And in the process, it may also silence quiet quitting. That is my hope.

Video in Employee Benefits Education 12-5-22

How to Level Up Employee Benefits Education With Video

December 5, 2022/Employee Benefits, Employee Experience, Employee Well-Being, Healthcare and Benefits, HR Communications, Open Enrollment, Retirement Planning /by Frank Mengert

As employee engagement continues to drift downward, organizations everywhere are looking for more efficient, effective ways to connect and communicate with their workforce. This is especially true for employee benefits education, where access to clear, complete and timely information is critical.

What better way to help employees understand their benefits than with video? In this article, we’ll explore why video is such an effective form of outreach, along with five ways you can use it to improve benefits education.

Why is Video Ideal for This Purpose?

As the saying goes, a picture is worth a thousand words. But what about video? In the business world, its popularity as a communication tool has skyrocketed over the past decade. And the pandemic only added fuel to the fire by forcing employers to shift toward video for internal communications.

Now, many organizations recognize just how powerful video can be in employee education. Why?

When people see and hear information within the context of a video, they’re more likely to understand and remember the message.
Video tutorials and walkthroughs are a great way to break down complex topics into manageable, memorable “bites.”
Video content is also highly shareable, so employees can easily pass information along and discuss it with others.

5 Ways to Enhance Benefits Education With Video

1. Offer Benefits Portal Tutorials and Walkthroughs

To ensure employees know how to navigate your benefits portal, it’s important to provide proper instruction. But with video, it’s no longer necessary to bombard people with lengthy written documentation.

Instead, brief tutorials are a great way to give employees a guided tour of your benefits site. Even a few quick, easy-to-follow videos can make all the difference in introducing employees to the portal so they become more comfortable conducting research and serving themselves.

2. Create Enrollment Screencasts

Enrolling in benefits can be daunting, especially when people are unfamiliar with the process. Rather than sending out lengthy written instructions or expecting employees to figure it out independently, you can use screencasting to walk them through the entire process, step-by-step. This helps people understand the open enrollment process, so they don’t become confused or frustrated by complexity.

Offering useful screencasts requires thoughtful upfront planning and production. But in the long run, it can save your benefits administrators significant time, by reducing the volume of routine questions and issues they must resolve.

3. Focus on Key Topics of Interest

Instructional videos are a terrific option if you want to provide more in-depth information about particular benefits topics. These videos can cover anything from an overview of your company’s health insurance plans, to guidance on how to use key portal features.

This is also a smart way to address common concerns or misconceptions employees may have about selecting or managing their benefits. By providing clear, concise information in a compelling visual format, you can help employees better understand every aspect of their benefits and how to use them.

4. Conduct Virtual Benefits Fairs

If your company offers a variety of benefits, staging a virtual benefits fair can be a useful way to consolidate information into a highly accessible “all-in-one” live online experience. Plus, you can record the sessions and make them available on-demand so employees can attend at their convenience.

Your programming could involve a series of short videos covering each benefit category. These sessions could be followed by an interactive Q&A session, where employees can ask questions of an expert at your company or from a related benefits vendor. This gives participants access to the information they need to make better-informed decisions.

5. Produce Video Testimonials

One of the most compelling ways to engage employees in benefits education is to illustrate how others are using these benefits. And what better way to do this than with video testimonials that let members of your workforce tell their story in their own words?

Featured employees can talk about why and how they selected specific benefits to improve their health, save for financial goals, or improve their quality of life. This not only helps others feel comfortable about their benefits decisions, even as it reinforces your organization’s commitment to workforce wellbeing.

Video Engagement Best Practices

Now that we’ve explored ways to use video to engage your employees in benefits education, let’s look at some best practices to keep in mind when creating any video content:

Be sure to put the audience’s interests first. What are their needs? What information do they want to see? How much time are they likely to invest in consuming this content? What should their next move be?
Strive to keep your videos short and to the point. Employees are busy and often can’t devote time or attention to long-form content.
Always test videos before you launch and promote them. Make sure they work correctly from end-to-end, and that employees can understand the concepts you’re trying to communicate. This will ensure a positive, productive enrollment experience for employees and support your broader organizational goals.
Don’t forget the marketing outreach needed to make employees aware of any education resources. Unseen video has little value, so be sure you invest in communication that will lead people to your educational content.

Closing Notes

Helping employees understand their benefits is crucial for employers and human resources departments. If you haven’t considered using video to communicate this information, you’re missing an opportunity to present complex benefits information in a way that is meaningful, quick and easy for employees to access. And in the long run, this self-service content can save your HR team significant time and money.