6 Ways Existing Tech Can Improve Employee Experience

Questions of “experiences” in business often focus on those of the customer–and not without cause. The ideal customer experience makes it easy for consumers to learn about your company and access its goods and services. The same logic applies to the employee experience as well. After all, you want to remove as many barriers as possible between your workers and the essential tasks they need to perform.

The smoother the employee experience is, the more efficient, effective, and satisfied your team will be in the long run. While every office will have different areas in need of improvement, here are six easy ways to improve the employee experience with tech you likely already have available to you.

Smoothing Out the Onboarding Process

The onboarding process is the first real taste of your business for employees, and that taste is rarely as sweet as many wish. This is due in no small part to the dearth of resources and personnel devoted to this critical process. According to a survey conducted by payroll services provider OnPay, over 60 percent of small businesses have their HR handled either by the head of the company or by an employee who also juggles other responsibilities. That means employee onboarding can–and too often, does–take a back seat to other duties.

Thankfully, the right tools can help facilitate onboarding without making any greater demands of your existing team members. Some automated HR platforms, like PulseHRM and Namely, can help set up direct deposits and deploy mechanisms to ensure compliance with company policy. Relying on automated onboarding processes will let you focus more of your energy on the more human elements of the process, such as acquainting them with office culture.

Streamlining Communication

Anyone who’s ever even set foot in an office knows just how critical good communication is to the work environment. But it’s not just the efficacy that’s at stake here. In a 2019 survey from employee experience platform Dynamic Signal, 80 percent of the American workforce reported feeling stressed because of ineffective company communication. With numbers that high, your business simply cannot afford to ignore whatever communication issues might exist.

Every business has a whole suite of communication tools at their disposal—Slack, Teams, email, Zoom, and so on. But the key here is not to let your employees get stuck in the cracks between them. Choose one or two platforms and stick to them. Hopping around between different platforms is a surefire way to put the burden of communication management on the workers who can handle it the least. Whatever software you opt for, opt for it all the way. In the end, simplicity and efficiency are your team’s best friends when it comes to communication.

Facilitating Collaboration

Collaboration may go hand-in-hand with communication. However, work teams must tackle these two soft skills on their own terms. Effective communication platforms are vital for keeping an office running smoothly, of course. Simultaneously, collaboration tools like ClickUp and Asana are an absolute must for ensuring projects are completed on time and with care. With remote work promising to have a permanent impact on the way companies operate, collaboration-enabling tech is a must for just about every business.

This far into the pandemic, this shouldn’t be new news to anyone. In fact, Salesforce reports that 86 percent of executives identify ineffective collaboration as a major cause of failure in business. So there should be no hesitation when it comes to embracing tech that makes collaboration easier. Of particular interest should be platforms that help facilitate collaborative equity. For instance, tracking the volume of tasks and amount of time each worker spends on a specific project ensures that no employee’s experience has to come at the expense of another’s.


“Meeting with HR” has long been a specter of the modern office, a dreaded event no matter what the reason. Thankfully, service providers have flooded the market with technology that ensures worker compliance through digital means instead of requiring endless strings of face-to-face meetings. HR platforms like Oasis Advantage and ComplianceHR ensure that employee paperwork is always in good order. More are starting to crop up that make it easier for workers to report incidences of misbehavior without the potential snag of an in-person confrontation.

Overall, leveraging these digital platforms makes it much easier to guarantee a safe and satisfying employee experience for all.

Offering Flexibility

Flexibility may be the single most significant gap between the attitude of employees and employers in the world of work. According to a study published in the Harvard Business Review, some 96 percent of US-based professionals want flexibility in their work. And yet, only 47 percent of workers actually have that flexibility. This is primarily due to the long-subscribed-to logic that an out-of-office worker is a less productive one–a myth that the COVID-19 crisis all but shattered overnight.

Modern project management software and digital communication tools like and Slack allow employees to fully plug in no matter where they are. For some workers, this could mean greater travel opportunities. For others, it could allow for more time with loved ones at home. Regardless of why an employee desires flexibility, the right tech can help facilitate without a blip in productivity.

Dynamic Training Systems

Job descriptions constantly mutate as businesses themselves grow and evolve. A couple of decades ago, professional retraining was a long, laborious process involving months or years on a college campus. Today, there are more virtual courses and mini-degrees available than any one person could possibly manage. You can take a look at and Open Culture to get an idea of what’s available. The opportunities for succinct, targeted training are greater than ever before. This also means that workers can grow and expand their skill sets. And they can do so without significant interruptions to their careers, facilitating the employee experience in a big way.

Employee experience is the single greatest contributing factor in determining employee satisfaction. By working to make your workers’ lives easier, they’ll work to do the same for you. A happy employee is a productive one. And by ensuring the former, you can all but guarantee the latter.

So, with the sole focus of improving employee experience, leverage existing tech. Your team members, and your bottom line, will thank you.

How to Ditch the Inter-Office Email and Communicate Better

If you are still using email or the speakerphone at work to communicate with your coworkers or employees, it’s time to change. In fact, if you’re not taking advantage of the multitude of technology tools and platforms designed to improve workplace communication and collaboration in real-time, neither you nor your employees are working as efficiently and smartly as you could. Need reasons to consider an upgrade? Read on.

Email Needs to be Ditched

  1. Waiting (and waiting) for an email response.If you have a project that is time sensitive, waiting on email responses doesn’t serve your company well. Whether it’s feedback or trying to set up a meeting that fits in everyone’s schedule, the slow back and forth of email can stifle your progress and keep your head spinning while sorting through the email trail of messages. On the other hand, instant messaging and/or real-time meeting schedulers can get everyone on the same page quickly.
  2. Employees feeling out of the loop. It’s tough to share ideas or stay in-the-know about what’s going on in other departments when communication is limited to the occasional staff meeting. Add to that employees who might not feel comfortable speaking up or were left off the email trail, and you are left with a corporate culture that isn’t ideal, fostering or nurturing. A messaging platform can give everyone a voice and create a conversation thread to refer to as needed.
  3. Employees tune out.It’s hard to stay motivated when your inbox is inundated with “reply all” email chains that don’t pertain to you or your to-do list items. Interoffice communications apps can be used to make company announcements, give kudos to staffers who’ve gone above and beyond or reached a milestone, and share best practices. This is especially ideal for remote team members.

Choosing the Right Communication Tools for Your Team

When you are choosing the right communication tools for your team, look for solutions that offer seamless interconnectivity between the core tools that employees need, and that fuel content and production-based activities, says Dan Newman, CEO of Broadsuite Media Group and workplace trends expert. Ideally, adding a new technology platform should simplify the way everyone works. Some of the features a good productivity tool may include are chat rooms, group/private messaging, file sharing, screen sharing, and mobile connectivity.

Most Popular Communication Platforms

Workplace by Facebook Pretty much everyone is familiar with the Facebook newsfeed and messaging format, so why not apply that to your workplace communications? You can set up a Work Chat that uses messaging, voice, or video, as well as keep the team up to date with news and happenings.

The Morning Email

Wake up to the day’s most important news.

Top of Form

Bottom of Form

Hashtags for Twitter

For enterprise companies with offices around the country and the world, using Twitter hashtags can give staff members a chance to contribute to the company culture. As Hubspot points out, Zappos is one brand that has had great success promoting company culture via hashtags like #InsideZappos, and a bi-weekly Twitter chat. Make sure your employees know the hashtags to use and follow those feeds. In fact, get them to join in the discussion by asking them to contribute their own hashtags and choose different ones monthly.

Google Hangouts

Although Google has done away with the popular GChat, Google Hangouts makes it just as easy to communicate one-on-one or with larger groups via messaging, voice, or video.


Evangelists of this messaging platform say the tool epitomizes the company’s tagline, “where work happens,” because it’s so easy to learn, and it integrates well with other popular office tools. File transfer is instant, as is the feedback you’ll get from your connected colleagues.


Similar in nature to Slack, HipChat allows you to build rooms for each of your functional teams, start up a private message, as well as use screen sharing.


Part project management platform, part messaging app, Basecamp is all about sharing documents and staying in the loop about project statuses.

LinkedIn Groups

Creating an active company LinkedIn Group is another way to foster a culture where everyone’s input is valued. Giving workers a forum to make suggestions and connect with each other illustrates the company’s commitment to employee satisfaction.

Time to Communicate

The appealing thing about the tools above and others like it is that each one’s navigation and functionality is in line with what most office dwellers are already familiar with. What’s more is you can almost always try out free versions or trials of the platforms before you delve into paid premium features.

Once you find a platform that seems like a good fit, try it out first among a few employees or one department, then let it grow organically by offering training sessions or how-to videos/slideshows to get more people on board.

Once everyone is communicating in these new ways, you’ll wonder how you ever got anything done in the old email world.

photo credit: CommScope Finance via photopin (license)

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