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Is Your Strategy A Compelling Story People Understand?

Working alongside executive leadership teams at large companies, I find that one of the key opportunities for organizational growth and transformation is when leaders recognize the need to revisit, refresh or redefine the key building blocks that drive their business. When the CEO or CMO realizes it’s time to reinvigorate and reposition their brand it oftentimes highlights the need to refine or redefine their overall business strategy.

Oftentimes, there is a lack of understanding around some of the most important building blocks for change. And more often than not, there is a lack of agreement around what vision, mission and values actually mean, why they’re important and how to put them into action to drive growth.

If a team doesn’t have a clear and compelling reason to get out of bed each day, know where they’re heading, how they’re going to get there and understand the rules of the organization, they operate in a vacuum and are driving blindly. When teams realize they’re lost and doing things incorrectly, the organization usually starts to spin aimlessly until someone recognizes they need to ask for help.

For startups to successfully take off, a clear vision is key. The vision paints a succinct and competitive picture of why the brand exists. It helps illustrate how they see the future as a result of their influence on it, helping them raise money, attract talent and kick-start momentum.

As a fresh way to look at their business, leadership teams at large organizations need to think like passionate entrepreneurs. By revisiting and examining the reason their company exists and the role it plays in the world, they can reveal significant opportunities for dynamic change. It’s not about manufacturing a widget, selling a particular product or hitting a revenue target (although these are all imperative), but digging for a deeper, more meaningful reason the company exists in the world. Ensuring that each team member understands, and can clearly articulate their organization’s purpose, can unlock new momentum and help drive new focus. Brands are like people, and without purpose they can drift aimlessly.

Here are some questions to consider when refreshing and redefining your company’s brand platform and turning your strategy into a compelling story people understand.

Vision is a clear picture of the future. Do you have one? 

If your company’s vision isn’t clear, and if your team isn’t talking about the impact your brand is trying to make in the world, then it’s time to revisit it. The vision should be a clear statement that paints a picture of how you want to see the world changed based on your brand’s role in it. The vision should be big and bold. It should be a stretch, thought-provoking and inspiring. Map out the future and the role you’ve played in it thus far. A great example of a company doing this exceptionally well is FEED projects. Having a vision makes your brand’s “why” easy to define. People need a paycheck and a career path, but they also want to be a part of something bigger––have a clear vision and you will bring clarity to your brand.

Mission is how you intend to make your vision a reality. Are you on one?

A mission statement is not theoretical, but rather makes a factual declaration of your brand’s intent. Think about a mission statement much like a clearly articulated military mission. It’s definitive and directional––it maps and identifies what your brand plans to do, and how it will realize its vision.

Values are the beliefs and principles that guide your actions. Are yours clear?

Values are imperative––they are what the company believes in. They are fundamental beliefs that define the human-centered principles that guide the brand’s decision-making, debates and disagreements, and help define the character and integrity of the company. Hiring based on the company’s values is fundamental. When the values are universally understood, they help to shape the company’s authenticity and culture. If you or your team can’t remember your brand’s values or describe how to use them, then it’s time to re-examine and redefine them. Patagonia’s “Worn Wear” film is a great example of how a company’s values can create a powerful story people can connect to.

Strategy is how you get there. Have you written yours?

A well-crafted strategy is like the unfolding plot in a great story. It connects the characters, helps define their actions and compels the audience to pay attention and stay engaged. A compelling and clear strategy deliberately directs and guides the actions of your employees, ensuring they have clear focus and are directionally connected to the overall goals of the company. Strategy defines the actions that complete your brand’s mission.

Is your 3-year strategy clear?

A well-thought, data-driven strategy that is clearly defined and shared in a compelling manner creates confidence and connection among everyone responsible for driving the brand. Validating your existing strategy, or developing a new strategy based on the current or pending conditions of the business, is the responsibility of a responsive, diligent and adaptive leader. Strategy that is delivered like a compelling story helps achieve the brand mission and deliver meaningful results.

photo credit: BurningQuestion via photopin cc

HR and Marketing: Smashing Silos #TChat Recap

In this do-more-with-less era, it’s almost counterintuitive to think that “silo” mentality still defines some organizations. We’ve all seen it — different departments don’t know why or how they should rely on each other, and business suffers from a lack of collaboration.

Of course, I do know some companies where communication is strong. People forge cross-functional relationships, and they use influence to drive progress. But unfortunately, that’s not the norm. More often, departments work in isolation — struggling to understand business problems, confused about how to solve them, and uncertain how to move to the next level. Cultures like this lag far behind collaborative competitors.

Bridging the Gap

Where is this challenge most prevalent? Let’s start in our backyard, with human resources and marketing. As the TalentCulture community discussed this week at #TChat events, these two disciplines share much common ground, but tend not to realize it. Why? Let’s dig deeper.

According to the American Marketing Association, “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings.” How does that apply to recruiting — a critical HR responsibility?

When a company seeks candidates for an open position, it relies upon a process that helps recruiters translate the need into a workable activity. For example, the process may start with a job description, created with requirements and other information obtained from the hiring manager. The description is transformed into a job posting and communicated externally in multiple forms. Various channels deliver the message to appropriate audiences as an offer that says essentially, “Here’s the kind of talent we seek. In exchange for your ability and commitment to perform the job to our expectations, we will compensate you with X, Y and Z.”

This tactic is pure marketing. It rings true with the classic “5 Ps” of the marketing mix — as well as the more recent inside-out version:

People – Potential employees
Product – Job opportunity
Price – Associated cost to recruit, fill, hire and retain
Promotion – Advertising and word-of-mouth about the job opening
Place – Organizational culture, which extends to talent communities that share job information

At the intersection of recruiting and marketing, many tactics and fundamentals go hand-in-hand, creating opportunities to exchange knowledge and hone skills. But more importantly, at the center of this common worldview is the employment brand — a powerful organizational asset. This is the foundation upon which an employment value proposition flourishes. The proof points are bits of raw workforce and candidate experience data we should analyze within the context of a strategic recruitment plan. Ultimately, that recruitment plan should not only inform corporate brand strategy, but also be shaped by it.

Two Sides Of The Same Coin

Like two sides of a coin, recruiting and marketing practitioners must work in concert to be truly effective. As people listen, learn, empathize and sharpen their communications, the opportunity to understand and leverage interdepartmental strengths will expand. When teams work in concert to unify brand positioning, measurably improved outcomes can’t be far behind.

Thanks to everyone who shared ideas and opinions about this topic at #TChat events this week. We invite you to review the related resources below, and continue this conversation here and on social channels. Hopefully, we can be an example of effective professional collaboration!

#TChat Week-In-Review: Recruiting IS Marketing?

SUN 9/1:

ChrisFields

Watch the Hangout with Chris Fields

#TChat Preview: TalentCulture Community Manager Tim McDonald provided a “sneak peek” of this week’s topic, featuring a brief Hangout discussion with one of our special guests, Chris Fields. Read the Preview: Recruiting and Marketing: Blurred Lines?

MON 9/2:

Forbes.com Post: TalentCulture CEO, Meghan M. Biro explained why and how business leaders should view recruitment as a strategic marketing initiative. Read: “5 Recruiting Habits of Successful Leaders.”

TUE 9/3:

Related Post: Guest blogger, David Smooke defined 3 keys to “Hiring Culture” as the basis for strategic recruiting initiatives. Read: “Hiring Culture: Creating A Recruitment Ecosystem.”

WED 9/4:

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Listen to the #TChat Radio show

#TChat Radio: As a prelude to our open Twitter chat, Meghan M. Biro and Kevin W. Grossman, talked with two recruiting experts about why and how HR organizations can leverage marketing expertise to enhance recruitment. Our special guests were:

David Bernstein, VP of the “Big Data for HR” Division at eQuest, and
Chris Fields, independent HR consultant, resume development specialist and HR writer.

Listen now to the radio show recording.

#TChat Twitter: Immediately following the radio show, I moderated an open discussion with Chris, Meghan, Kevin and our entire community on the #TChat Twitter stream. For highlights from the conversation, watch the Storify slideshow below:

#TChat Highlights: Recruiting IS Marketing

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Closing Notes & What’s Ahead

GRATITUDE: Thanks again to guests David Bernstein and Chris Fields, for offering your perspectives on recruiting and marketing this week. Your expertise and insights are invaluable to our community.

NOTE TO BLOGGERS: Did this week’s events prompt you to write about related issues? We’d love to share your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week on 9/11, we take a serious look at an important subject, “Workplace Violence and Prevention.” This promises to be a helpful and informative session. So plan to join us, and check for more details in coming days here and on TalentCulture channels.

In the meantime, the World of Work conversation continues! So join us on the #TChat Twitter stream, on our LinkedIn discussion group. or elsewhere on social media. The lights are always on here at TalentCulture, and your ideas and opinions are always welcome.

See you on the stream!

Image Credit: Stock.xchng

Will The Real You Please Stand Up? #TChat Recap

“Be yourself; everyone else is already taken.” -Oscar Wilde

Looking for yet another staggering social era statistic? Try this from personal branding tools provider, Brand Yourself:

Google processes more than 80 million “people” searches each day. Yep. 80 million. Chances are someone will be searching for you soon. So ask yourself this — if someone “Googled” your name right now, would the results do you justice?

Brand Positioning: It’s All About The “C” Words

As a marketing and communications professional, I’ve spent years persuading business organizations to mind their messaging, so the world will understand their brand promise. I preach the “5 C’s” of brand positioning: Clarity, Completeness, Cohesion, Credibility and Consistency. And now, after a week of “brand you” discussions with the TalentCulture community, I see how those very same concepts can be an equally powerful force in our professional lives.

Turns out, I’m not the only one who likes “C” words! Earlier this year, after #TChat conversations about how professional recommendations influence personal brands, our very own Kevin W. Grossman offered some handy “C” advice of his own on the Reach-West blog:

“…Ensure your online profiles are as consistent and accurate as possible across all social points of presence. In other words, whomever you say you are, and whatever you say you’re doing (and have done) is close (if not the same) on LinkedIn, Facebook, Twitter, G+ and the many other industry and association niche networks and communities where you’re visible.

Consistency and accuracy are critical keys, because those searching for you and reviewing your profiles will be looking for anomalies that don’t add up — and you want everything to add up. You want to stand out, but you want to add up — and for goodness sake you want to be accurate and truthful about everything. That includes your recommendations and endorsements. Never over-spin, or allow others to go there. Not only that, but at the very least once a quarter review and update your online profiles, and kill those you no longer want to maintain, even if you’re not looking for work.

Why? Because you never know when that great new opportunity will be looking for you to add up. It’s your personal employment brand. Take care of it.”

DIY Brand Makeover

Reinventing You

Learn more about “Reinventing You”5 C’s of Brand Positioning

Hmm. I guess I’d better spend the dog days of summer cleaning my personal brand “house.” How about you? From what I saw on the #TChat stream yesterday, few of us would disagree with the importance of proactively managing an online persona. But for some people, focusing on themselves is almost as enjoyable as flossing their teeth.

That’s why we asked a fearless brand management expert to lead the way this week — Dorie Clark, author of Reinventing You. Dorie clearly understands the issues that hold people back from “owning” their brand identity, and she offers practical tools to make it work.

Below, we’ve captured the week’s highlights — including a tweet-by-tweet Storify slideshow from #TChat Twitter, and other resource links.

We hope this sparks a desire to start your own brand makeover. Let us know about your progress…here or on the stream. The TalentCulture community, is always open and ready to offer ideas and support. Rock that brand!

#TChat Week in Review: Reinventing Your Personal Brand

SAT 7/13

DorieClark

Watch the G+ Hangout with Dorie Clark

#TChat Preview: Our Community Manager, Tim McDonald, outlined the week’s topic in a post that features a great “sneak peek” G+ Hangout with Dorie. See “You 2.0: Reinventing a Personal Brand.”

SUN 7/14

Forbes.com Post: TalentCulture CEO, Meghan M. Biro, offered 5 ways to tap into your true professional identity. Read “Rethink Brand You: Find Your Authentic Self.”

TUE 7/16

Related Post: For people who need clarification to redefine themselves, Dorie explained how to gather actionable input from a full-circle brand review. Read “Considering a Career Change? Take a 360 Snapshot.”

WED 7/17

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Listen to the #TChat Radio show

#TChat Radio: To kick-off this week’s #TChat double-header, Dorie spoke with Meghan M. Biro and Kevin W. Grossman about the power of proactively managing your brand. Even if you’re not in the market for a new position, you’ll hear ideas you can use. Listen now to the recording.

#TChat Twitter: As the radio show concluded, we fired-up the Twitter chat engines for a dynamic, community conversation about the role of personal branding in our professional lives. As always, the crowdsourcing energy was breathtaking. Thanks to everyone who contributed! To review highlights, see the slideshow below:

#TChat Twitter Highlights: “Reinventing a Personal Brand”

[javascript src=”//storify.com/TalentCulture/tchat-insights-reinventing-a-personal-brand.js?template=slideshow”]

Closing Notes & What’s Ahead

GRATITUDE: Thanks again to Dorie Clark for helping our community think more intelligently about the “why” and “how” of personal brand management. You inspire us to reach higher!

NOTE TO BLOGGERS: Did this week’s events prompt you to write about work/life integration issues? We’d love to share your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week at #TChat events, we’ll continue our summer “professional restart” series with a special crowdsourcing forum. Check for details in a preview post this weekend.

In the meantime, the World of Work conversation continues each day. So join us on the #TChat Twitter stream, or on our new LinkedIn discussion group. And feel free to explore other areas of our redesigned website. The gears are always turning at TalentCulture, and your ideas and opinions are always welcome.

See you on the stream!

Image Credit: Stock.xchng

 

 

 

Real Brands Humanize: #TChat Preview

EDITOR’S NOTE: Want to read the RECAP of this week’s events? See #TChat Recap: Face-to-Face with Brand Humanization

Let’s demystify “brand humanization.” It’s a nice-sounding term, fluffy and a little sweet, but we need to figure out what it stands for and how to make brand humanization happen.

Social media facilitates the humanization of brands, making them seem more accessible to customers and candidates alike, but things can get messy fast, and the result doesn’t necessarily equal brand humanization. It’s just, well, a marketing mess.

When combining these ingredients can we breathe life into brands? This week, we’re going to look into what that looks like and build the case for giving brands vibrancy and a human dimension. Following are our questions:

Q1: What is brand humanization? What does it mean to breathe life into brands?

Q2: Where does brand humanization begin, and who starts it, leaders or someone else? Why?

Q3: How does social media facilitate brand humanization? Is there other technology that helps? What?

Q4: Is brand humanization possible without technology or, especially, social media? Why or why not?

Q5: What are some innovative examples of brand humanization that you’ve encountered? What did you like?

Click to see the show preview & and to listen live on Feb 19

To kickstart the week, check this Google+ Hangout video with TalentCulture community manager, Tim McDonald and our special guest, Jamie Notter (@JamieNotter), a consultant, speaker and author at JamieNotter.com. His latest book, Humanize: How People-Centric Organizations Succeed in a Social World, provides the context and insight we need for an informed conversation on this topic.

Then please tune-in to #TChat Radio Tuesday Feb. 19 at 7:30pm ET / 4:30pm PT when Jamie will join yours truly (@MeghanMBiro) and Kevin W. Grossman (@KevinWGrossman) to dive into a discussion of brand humanization.

And as always, don’t forget to join us on the Twitter stream for an all-hands #TChat Twitter conversation, on Wednesday, Feb. 20, from 7-8 pm ET. Jamie Notter will be on hand, along with his Humanize co-author, Maddie Grant (@MaddieGrant). We look forward to exchanging ideas about this topic with the entire TalentCulture community – so come on over and let’s chat!

Image Credit: CaptCreate on Flickr