Posts

Your Corporate Culture: What's Inside?

/7 Comments/ /by

“No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” –-Jack Welch

Jack Welch isn’t alone in this opinion. Many of today’s most successful business leaders agree — culture is a powerful force that can make or break a business.

So, what is this elusive culture thing, anyway?

It is a topic the TalentCulture community obviously takes seriously. (After all, it’s at the core of our identity.) But even among culture specialists, the concept isn’t easy to define. Perhaps it’s best to think of it as an experience — created and shaped by the collective values, beliefs, attitudes and behaviors of your workforce.

You can’t necessarily “see” culture. But evidence of it is often easy to spot. Similarly, culture can’t be manufactured, manipulated or imposed upon employees. But without clarity, consistency and communication, it can rapidly erode.

Looking Closer Look at Corporate Culture

MIT Management Professor, Edgar Schein, presents culture as a series of assumptions people make about an organization. These assumptions occur at three levels — each is more difficult to articulate and change. Schein’s three-tier structure includes:

• Artifacts (Visible)
• Espoused Beliefs and Values (May appear through surveys or other narrative)
• Underlying Assumptions (Unconscious beliefs/values. Not visible; may be taken for granted)Culture 3 LevelsIllustration via Chad Renando

The Business Case for Culture: Zappos

In recent years, Zappos has become known for its deep commitment to culture as a competitive advantage. Tony Hsieh, CEO of Zappos, often speaks about the importance of workplace culture, and why it is his company’s chief priority. To understand Tony’s perspective, watch this brief video:

Below are Zappos’ “10 Commandments” — the core values that drive culture, brand and business strategies:

1) Deliver WOW through service
2) Embrace and drive change
3) Create fun and a little weirdness
4) Be adventurous, creative and open-minded
5) Pursue growth and learning
6) Build open and honest relationships with communication
7) Build a positive team and family spirit
8) Do more with less
9) Be passionate and determined
10) Be humble

What do you think of “commandments” like these? How does your organization articulate and reinforce cultural norms across your workforce? How effective are your efforts?

Beyond Zappos: 100 Great Company Cultures

Of course, Zappos is only one of many organizations that invest deeply in culture. Last week, Fortune Magazine offered 100 other examples in its 2014 “Best Companies to Work For” List, developed by Great Place to Work Institute.

Even before the list was revealed, Great Place to Work CEO, China Gorman, shared several key observations about the cultural characteristics that help great companies attract top talent.

And yesterday, China talked with us in greater detail about lessons learned — first in a #TChat Radio interview (hear the replay now), and then in a lively community-wide #TChat discussion on Twitter. (For a full recap of the week’s highlights and resource links, read: “Workplace Greatness: No Guarantees.”)

As the moderator of this week’s Twitter event, I’d like to thank the hundreds of professionals who literally contributed thousands of ideas about what makes organizations “tick.” Your input is always welcome — the more, the better. So let’s keep this conversation going…

Image Credit

Your Corporate Culture: What’s Inside?

/7 Comments/ /by

“No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” –-Jack Welch

Jack Welch isn’t alone in this opinion. Many of today’s most successful business leaders agree — culture is a powerful force that can make or break a business.

So, what is this elusive culture thing, anyway?

It is a topic the TalentCulture community obviously takes seriously. (After all, it’s at the core of our identity.) But even among culture specialists, the concept isn’t easy to define. Perhaps it’s best to think of it as an experience — created and shaped by the collective values, beliefs, attitudes and behaviors of your workforce.

You can’t necessarily “see” culture. But evidence of it is often easy to spot. Similarly, culture can’t be manufactured, manipulated or imposed upon employees. But without clarity, consistency and communication, it can rapidly erode.

Looking Closer Look at Corporate Culture

MIT Management Professor, Edgar Schein, presents culture as a series of assumptions people make about an organization. These assumptions occur at three levels — each is more difficult to articulate and change. Schein’s three-tier structure includes:

• Artifacts (Visible)
• Espoused Beliefs and Values (May appear through surveys or other narrative)
• Underlying Assumptions (Unconscious beliefs/values. Not visible; may be taken for granted)Culture 3 LevelsIllustration via Chad Renando

The Business Case for Culture: Zappos

In recent years, Zappos has become known for its deep commitment to culture as a competitive advantage. Tony Hsieh, CEO of Zappos, often speaks about the importance of workplace culture, and why it is his company’s chief priority. To understand Tony’s perspective, watch this brief video:

Below are Zappos’ “10 Commandments” — the core values that drive culture, brand and business strategies:

1) Deliver WOW through service
2) Embrace and drive change
3) Create fun and a little weirdness
4) Be adventurous, creative and open-minded
5) Pursue growth and learning
6) Build open and honest relationships with communication
7) Build a positive team and family spirit
8) Do more with less
9) Be passionate and determined
10) Be humble

What do you think of “commandments” like these? How does your organization articulate and reinforce cultural norms across your workforce? How effective are your efforts?

Beyond Zappos: 100 Great Company Cultures

Of course, Zappos is only one of many organizations that invest deeply in culture. Last week, Fortune Magazine offered 100 other examples in its 2014 “Best Companies to Work For” List, developed by Great Place to Work Institute.

Even before the list was revealed, Great Place to Work CEO, China Gorman, shared several key observations about the cultural characteristics that help great companies attract top talent.

And yesterday, China talked with us in greater detail about lessons learned — first in a #TChat Radio interview (hear the replay now), and then in a lively community-wide #TChat discussion on Twitter. (For a full recap of the week’s highlights and resource links, read: “Workplace Greatness: No Guarantees.”)

As the moderator of this week’s Twitter event, I’d like to thank the hundreds of professionals who literally contributed thousands of ideas about what makes organizations “tick.” Your input is always welcome — the more, the better. So let’s keep this conversation going…

Image Credit

Telecommuting Tools: What's Your Plan?

/ /by

Virtual teams are truly gaining ground in today’s workplace, thanks to the convergence of three factors:

1) More employers recognize the value of flexible work models,
2) Workers are open to remote options, and
3) New cloud-based technologies make it easy to connect, communicate and collaborate.

Many employers now allow members of their workforce to operate entirely from home — while other companies support more limited forms of telecommuting.

Telework = Serious Savings

There are compelling business reasons why organizations and individuals should evaluate this trend. According to research compiled by Global Workplace Analytics, 50 million U.S. employees have jobs that are compatible with telecommuting, and are willing to pursue it at some level. It’s estimated that, each year, if all those who are able and willing worked from home even half of the time, a typical employer would save $11,000 per person, while the typical telecommuter would save $2,000-$7,000.

But regardless of how much money telecommuting can save, one thing is certain — it’s essential to invest in viable technology to ensure that remote workers can succeed in their role.

110727_GIST_The_Mobile_Worker4

See the infographic and more details at Mashable

3 Keys to a Telework Technology Plan

Before assuming which tools are ideal, it’s wise to look for helpful insights from workstyle studies. For example, a 2011 study by GIST profiles remote work behavior across multiple dimensions — identifying locations remote workers prefer, and revealing how they accomplish tasks on the go.

Of course, every business is unique, but when you develop a detailed technology plan for virtual workers, it’s essential to consider three key elements: communication, collaboration and connections. Here are some ideas to kick-start your process:

Communication: There are many technologies remote workers can use to stay in touch with team members, managers, customers, and others. Email probably remains the most common communication channel, but text messaging, chat, and instant messaging are also useful when people need to discuss projects, status and other issues in real-time. The good news is that many of those tools work in tandem or on top of popular workplace communications applications.

Skype and similar audio and video conferencing tools are highly affordable, reliable and are easy to deploy and support. They’re ideal for everything from small group meetings and business presentations, to more formal conference-like events. Google+ Communities and Hangouts are also gaining popularity as simple, freely available tools to help groups connect and discuss topics and projects via audio and video, with file sharing and social tools that enhance and extend those discussions.

Collaboration: Remote workers need tools that help them work together with others to generate ideas, solve problems and manage group projects. Google Docs is a great way to co-create content and share information among team members on an ongoing basis. Also, Dropbox and other cloud storage services are popular for exchanging, organizing and archiving content (especially larger files), and for easily accessing content while on the go.

Connections: With today’s vast array of freely available social media and cloud software solutions, keeping your workforce securely and reliably connected is becoming remarkably easy to do. Intranets provide dedicated virtual spaces that help distributed teams work together asynchronously, using embedded social tools to interact. And integrated suites of cloud-based tools like Google Apps for Business help workers easily create, share and manage all kinds of business documents and communications. To learn more about Google Apps for Business, watch this video overview:

Staying Ahead of the Curve

Whether you tap into new web-based tools, or you extend applications that your company already uses in-house, a technology plan is one way to be sure that all your remote contributors stay focused and productive, no matter where or when they’re working. The pace of cloud software innovation is so rapid, your biggest challenge may be staying ahead of new technology developments. However, your efforts should pay off, with telecommuters that are highly efficient and engaged in their jobs.

Your Turn

Does your company encourage telework arrangements? What tech-related issues do your remote teams face? What tools do you recommend to others?

(Editor’s Note: To discuss World of Work topics like this with the TalentCulture community, join our online #TChat Events each Wednesday, from 6:30-8pm ET. Everyone is welcome at weekly events, or join our ongoing Twitter conversation anytime. Learn more…)

Image Credit: Pixabay

Telecommuting Tools: What’s Your Plan?

/6 Comments/ /by

Virtual teams are truly gaining ground in today’s workplace, thanks to the convergence of three factors:

1) More employers recognize the value of flexible work models,
2) Workers are open to remote options, and
3) New cloud-based technologies make it easy to connect, communicate and collaborate.

Many employers now allow members of their workforce to operate entirely from home — while other companies support more limited forms of telecommuting.

Telework = Serious Savings

There are compelling business reasons why organizations and individuals should evaluate this trend. According to research compiled by Global Workplace Analytics, 50 million U.S. employees have jobs that are compatible with telecommuting, and are willing to pursue it at some level. It’s estimated that, each year, if all those who are able and willing worked from home even half of the time, a typical employer would save $11,000 per person, while the typical telecommuter would save $2,000-$7,000.

But regardless of how much money telecommuting can save, one thing is certain — it’s essential to invest in viable technology to ensure that remote workers can succeed in their role.

110727_GIST_The_Mobile_Worker4

See the infographic and more details at Mashable

3 Keys to a Telework Technology Plan

Before assuming which tools are ideal, it’s wise to look for helpful insights from workstyle studies. For example, a 2011 study by GIST profiles remote work behavior across multiple dimensions — identifying locations remote workers prefer, and revealing how they accomplish tasks on the go.

Of course, every business is unique, but when you develop a detailed technology plan for virtual workers, it’s essential to consider three key elements: communication, collaboration and connections. Here are some ideas to kick-start your process:

Communication: There are many technologies remote workers can use to stay in touch with team members, managers, customers, and others. Email probably remains the most common communication channel, but text messaging, chat, and instant messaging are also useful when people need to discuss projects, status and other issues in real-time. The good news is that many of those tools work in tandem or on top of popular workplace communications applications.

Skype and similar audio and video conferencing tools are highly affordable, reliable and are easy to deploy and support. They’re ideal for everything from small group meetings and business presentations, to more formal conference-like events. Google+ Communities and Hangouts are also gaining popularity as simple, freely available tools to help groups connect and discuss topics and projects via audio and video, with file sharing and social tools that enhance and extend those discussions.

Collaboration: Remote workers need tools that help them work together with others to generate ideas, solve problems and manage group projects. Google Docs is a great way to co-create content and share information among team members on an ongoing basis. Also, Dropbox and other cloud storage services are popular for exchanging, organizing and archiving content (especially larger files), and for easily accessing content while on the go.

Connections: With today’s vast array of freely available social media and cloud software solutions, keeping your workforce securely and reliably connected is becoming remarkably easy to do. Intranets provide dedicated virtual spaces that help distributed teams work together asynchronously, using embedded social tools to interact. And integrated suites of cloud-based tools like Google Apps for Business help workers easily create, share and manage all kinds of business documents and communications. To learn more about Google Apps for Business, watch this video overview:

Staying Ahead of the Curve

Whether you tap into new web-based tools, or you extend applications that your company already uses in-house, a technology plan is one way to be sure that all your remote contributors stay focused and productive, no matter where or when they’re working. The pace of cloud software innovation is so rapid, your biggest challenge may be staying ahead of new technology developments. However, your efforts should pay off, with telecommuters that are highly efficient and engaged in their jobs.

Your Turn

Does your company encourage telework arrangements? What tech-related issues do your remote teams face? What tools do you recommend to others?

(Editor’s Note: To discuss World of Work topics like this with the TalentCulture community, join our online #TChat Events each Wednesday, from 6:30-8pm ET. Everyone is welcome at weekly events, or join our ongoing Twitter conversation anytime. Learn more…)

Image Credit: Pixabay

HR Data: What Really Counts? #TChat Recap

/ /by

“Not everything that can be counted counts, and not everything that counts can be counted.” -William Cameron

A Big Year For Big Data

No sooner did the ball drop in Times Square on New Year’s Day, than corporate talent management analyst Josh Bersin declared 2013 “The Year of BigData in HR.” Soon after, he offered more expansive predictions, including the assurance that we would see “many HR analytics, BigData and workforce planning tools” emerge this year.

Why now? As Bersin explains in “Data, Big Data and You,” multiple factors are at work — creating abundant opportunity that hasn’t yet been deeply tapped by HR organizations. To put the situation into perspective, consider this:

A 2011 Economist study indicates that companies boost productivity by 5-6% when they rely on data to guide business decisions. And yet, recent Bersin research reveals that only 6% of HR leaders say their organizations are “excellent” at leveraging employee data to drive business performance.

Case In Point: Hire-By-Numbers

In March at a #TChat Radio interview, Josh illustrated what’s at stake by telling a staffing story from a financial services company. The organization had been hiring sales representatives based on intuitive assumptions about what it takes to achieve in sales. Why was that a problem? Analysis revealed that those assumptions were wrong. By using data to redefine screening and recruitment criteria, the company saw sales surge by $4 million within only one year.

If Data Talks, Who Will Listen?

So, we know business is producing oodles of data at an exponential rate. And tools are arriving to help HR organizations crunch the numbers in beneficial ways. But something is still missing from this equation. It’s the vital link that connects the dots between quantitative possibilities and business realities. It’s the mission-critical role of the Data Analyst. Or, as USA Today recently suggested, “The Sexiest Job of the 21st Century.”

Even though data analysts are in short supply, the TalentCulture Community was lucky enough to glean insight and advice from two smart, articulate analytical professionals this week. Helping us explore key issues surrounding HR metrics, insights and business performance were:

Below, we’ve captured event highlights (including a tweet-by-tweet Storify slideshow from Twitter) and other resource links. We hope this is helpful for anyone is interested in understanding analytics as a core aspect of “human” side of business. Enjoy!

#TChat Week in Review: The Big Deal with HR Data

SAT 6/22

Christene

Watch the G+ Hangout with Christene now

#TChat Preview: Our Community Manager, Tim McDonald, introduced the week’s topic and talked with Christene about the definition of “BigData” and its relationship to HR management. Read “HR Data: What’s The Big Deal?”

SUN 6/23

Forbes.com Post: In her weekly Forbes column, TalentCulture CEO, Meghan M. Biro, offered advice about how data can help HR professionals see the workforce “in 3D.” Read “Big Data Is A Big Deal.”

WED 6/26

TChatRadio_logo_020813

Listen to the #TChat Radio show

#TChat Radio: In its new time slot, just prior to #TChat Twitter, radio hosts Meghan M. Biro and Kevin W. Grossman drilled down on data-related HR issues, in a fascinating 30-minute interview with Christene and Andrew. If you missed the session, listen now to the recording.

#TChat Twitter: Fueled by the radio warm-up, our community came together on the Twitter stream for our dynamic weekly idea exchange. Great perspectives from people from all corners of the professional realm! Thanks to everyone who contributed to this crowd-sourced idea stream! If you missed the real-time Twitter action, or want to review highlights, watch the slideshow below:

#TChat Twitter Highlights: “HR Data: What’s The Big Deal?”

[javascript src=”//storify.com/TalentCulture/tchat-insights-hr-data-what-s-the-big-deal.js?template=slideshow”]

Closing Notes & What’s Ahead

GRATITUDE: Thanks again to Christene and Andrew for helping our community gain deeper understanding of how HR data naturally plays an integral role in the world of work. Your passion and real-world perspectives help us appreciate the importance and value of HR analytics.

NOTE TO BLOGGERS: Did this week’s events prompt you to write about HR data issues or opportunities? We’d love to share your thoughts. Post a link on Twitter (include #TChat or @TalentCulture), or insert a comment below, and we’ll pass it along.

WHAT’S AHEAD: Next week #TChat events are on pause to celebrate July 4th. Happy U.S. Independence Day! But we’ll be back the following week, with a sizzling summer topic — so keep an eye on TalentCulture social channels for details.

In the meantime, even through our haitus, the World of Work conversation continues each day. So join us on the #TChat Twitter stream, or on our new LinkedIn discussion group. And feel free to explore other areas of our redesigned website. The gears are always turning at TalentCulture, and your ideas and opinions are always welcome.

See you on the stream!

Image Credit: Pixabay

HR Data: What's The Big Deal? #TChat Preview

/ /by

(Editor’s Note: Are you looking for a full overview of this week’s events and resources? See “HR Data: What Really Counts? #TChat Recap.”)

(Also Note: Have you heard the news? Now there’s another reason to look forward to Wednesdays!  STARTING THIS WEEK #TChat Radio moves to Wednesday nights at 6:30pmET — just prior to our popular #TChat Twitter event at 7pmET. So tune-in live, and then join us on stream!)

Better Data = Smarter Choices

Past performance can be a good indicator of future performance, right? Well, when it comes to HR decisions, not necessarily — according to a recent New York Times profile of workforce science practices.

Advances in data collection and analysis are shattering preconceived notions about how to find and manage talent. Increasingly, HR practitioners are looking to data for answers to important business questions. The possibilities span a broad spectrum:

  • Talent Pool Viability
  • Skills + Competency Analysis
  • Hire Quality + Cultural Fit
  • Employee + Contingent Engagement
  • Hiring vs. Workforce Development
  • Workforce Growth Rates + Costs
  • Talent Retention + Turnover
  • Overall Business Impact

So how can you effectively apply data to HR practices? That’s a question we’ll discuss at #TChat forums with two HR data experts:

#TChat Sneak Peek Video

To kick-off this week’s conversation, Christene joined me for a quick G+ Hangout, where she helped clarify the meaning of “Big Data” and its relationship to HR management:

#TChat Events: The Big Deal with HR Data

What do you think about workforce data and its role in business management? Whether you’re an organizational leader, an HR practitioner, or a job-seeker who wonders how data analysis will influence your career, data is increasingly relevant to professional life. So bring your point of view, and join us to share your questions, ideas and opinions to the table this week!

TChatRadio_logo_020813

Tune-in to the #TChat Radio show

#TChat Radio — Wed, June 26 at 6:30pmET / 3:30pmPT

Christene and Andrew join our hosts, Meghan M. Biro and Kevin W. Grossman, for a LIVE 30-minute discussion to examine this topic up-close.

#TChat Twitter — Wed, June 26 at 7pmET / 4pmPT

We welcome anyone with a Twitter handle to join our open, online community, as we exchange ideas live on the #TChat stream to explore this week’s questions:

Q1: Why is Big Data a bit of a misnomer when it comes to HR analytics?

Q2: What’s the difference between data, metrics and analytics?

Q3: What metrics and analytics should HR focus on, and why?

Q4: What can HR leaders do to make a business case for predictive analytics?

Q5: Why should we stop using spreadsheets to analyze talent management data?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our new LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.

We’ll see you on the stream!

HR Data: What’s The Big Deal? #TChat Preview

/3 Comments/ /by

(Editor’s Note: Are you looking for a full overview of this week’s events and resources? See “HR Data: What Really Counts? #TChat Recap.”)

(Also Note: Have you heard the news? Now there’s another reason to look forward to Wednesdays!  STARTING THIS WEEK #TChat Radio moves to Wednesday nights at 6:30pmET — just prior to our popular #TChat Twitter event at 7pmET. So tune-in live, and then join us on stream!)

Better Data = Smarter Choices

Past performance can be a good indicator of future performance, right? Well, when it comes to HR decisions, not necessarily — according to a recent New York Times profile of workforce science practices.

Advances in data collection and analysis are shattering preconceived notions about how to find and manage talent. Increasingly, HR practitioners are looking to data for answers to important business questions. The possibilities span a broad spectrum:

  • Talent Pool Viability
  • Skills + Competency Analysis
  • Hire Quality + Cultural Fit
  • Employee + Contingent Engagement
  • Hiring vs. Workforce Development
  • Workforce Growth Rates + Costs
  • Talent Retention + Turnover
  • Overall Business Impact

So how can you effectively apply data to HR practices? That’s a question we’ll discuss at #TChat forums with two HR data experts:

#TChat Sneak Peek Video

To kick-off this week’s conversation, Christene joined me for a quick G+ Hangout, where she helped clarify the meaning of “Big Data” and its relationship to HR management:

#TChat Events: The Big Deal with HR Data

What do you think about workforce data and its role in business management? Whether you’re an organizational leader, an HR practitioner, or a job-seeker who wonders how data analysis will influence your career, data is increasingly relevant to professional life. So bring your point of view, and join us to share your questions, ideas and opinions to the table this week!

TChatRadio_logo_020813

Tune-in to the #TChat Radio show

#TChat Radio — Wed, June 26 at 6:30pmET / 3:30pmPT

Christene and Andrew join our hosts, Meghan M. Biro and Kevin W. Grossman, for a LIVE 30-minute discussion to examine this topic up-close.

#TChat Twitter — Wed, June 26 at 7pmET / 4pmPT

We welcome anyone with a Twitter handle to join our open, online community, as we exchange ideas live on the #TChat stream to explore this week’s questions:

Q1: Why is Big Data a bit of a misnomer when it comes to HR analytics?

Q2: What’s the difference between data, metrics and analytics?

Q3: What metrics and analytics should HR focus on, and why?

Q4: What can HR leaders do to make a business case for predictive analytics?

Q5: Why should we stop using spreadsheets to analyze talent management data?

Throughout the week, we’ll keep the discussion going on the #TChat Twitter feed and on our new LinkedIn Discussion Group. So please join us share your questions, ideas and opinions.

We’ll see you on the stream!