Posts

The Practicality of Purchasing an ATS Part 2

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Cost, true value and company culture

(Part two of a three-part series)

In part one of this series, I discussed how to go about conducting a gap analysis to fully understand the current state of your ATS and if shopping … Read more

6 Things To Make Your Customer Service Standout

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Have you ever heard the saying, “The moment you win a new customer, you begin to lose them?” There’s definite truth to this, but there are simple ways to keep your customers engaged with you, your product and company that … Read more

How Evolved Are Your Customer Relationships?

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“Customer experience is the perception that customers have of all their interactions with an organization. Customer engagement is something different, it’s a behavior and attitude, an outcome of customer experience.” ~ Bruce Temkin

I came across an article… Read more

Lou Imbriano "Turns Customers Into Fans" His New Book

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Let’s be honest. Some leaders make a difference, and some leaders just take up space. Lou Imbriano is definitely one of the former. As we well know leaders comes in a variety of personality flavors. As CMO of the New … Read more