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#WorkTrends: Assessing Digital Skills for Hiring Now

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Remote work has gone from a luxury to a form of everyday survival, with technical, practical and cultural challenges. It has also shifted the hiring process further into the digital sphere — whether we like it or not. Sean O’Brien, Senior VP of Education at SAS, joined host Meghan M. Biro for this #WorkTrends podcast episode to discuss key strategies for hiring in today’s environment. That means not only knowing the competencies your organization needs, but also having the digital capabilities needed to hire now.

Whether you’re hiring people on-site or remotely, there’s one rule, Sean said, “Return to the fundamentals.” The first step is to ask the right questions: “What skills does my company need? How often? Which skills are the most important?”

And then, a clear way to assess potential applicants is not just on skills, but on potential to learn these skills. This means interviews in remote hiring scenarios need to focus more on demonstrating those necessary skills, Sean noted. For example, hands-on assessments, portfolios at-the-ready, and potential on-the-spot problem-solving can all be done over video. Meghan added that it’s important not to forget about establishing good eye contact, pointing out the need to present ourselves in the best light, whether in-person or in video meetings.

Sean also recommended that hiring managers rewrite job descriptions. Many are written poorly or in a generic way — without reflecting the company’s needs, and lacking language that acts as a filter to guide the right people to apply.

Meghan said this means that organizations must understand the skills they need. And given the turbulence and change going on now, that also means it may be necessary to hire an expert who can help. Sean agreed, “Depth of knowledge is necessary to be successful.”

Another smart strategy is to develop the talent already in your organization, by teaching your existing workforce the new digital skills they need to keep evolving and growing professionally.

Listen to the full conversation and see our questions for the related live #WorkTrends Twitter Chat. And don’t forget to subscribe to this podcast on iTunes, so you don’t miss an episode!

Twitter Chat Questions

Q1: Why do some organizations struggle with hiring for the right skills? #WorkTrends
Q2: What strategies can help accurately assess a potential hire’s skills? #WorkTrends
Q3: What can leaders do to bring the right skills into the organization? #WorkTrends

Find Sean O’Brien on Linkedin and Twitter

This post is sponsored by SAS.

5 Leadership Lessons: Listen, Learn, Lead

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Hear Ye! Hear Ye! We all go through life half-aware sometimes. We have to – there’s so much input these days that if we actually paid attention to it all, we’d be in a straightjacket within weeks. Advertising, social media, music, TV, mobile devices and apps, games, big data, the crazy-quilt cacophony of social media life — a million voices all competing for our hearts, minds and pocketbooks. It’s all too much to handle. So we don’t. We basically hit the mute button on the vast majority of the sensory tsunami. It’s really a matter of self-preservation.

Except when it’s a matter of self-destruction. For a leader – or anyone else who wants to succeed at hiring and retaining the very best talent – listening is a crucial skill. Because when you tune the wrong people (talent) and information out, you’re depriving yourself of priceless tools that will enable you to take your career, and life, to new levels of workplace fulfillment, reward and fun.

To reach our full potential, we must master the art of listening. Really listening. Which means awareness. Which means thinking about what we hear. Which means applying it, if possible, to the leadership challenges at hand.

The art of listening isn’t difficult to master. And when you have, new worlds open up. It’s exciting.

Here Are 5 Steps To Help You Keep Your Best Talent Happy:

1) Take An Input Inventory. There’s just too much stimuli and information coming at us. We would drown in the tidal wave if we tried to absorb it all. So take an inventory of where the valuable information and insight lies. Who in your work life should you be listening to? Who in your personal life? Which social media channels are relevant? Can you apply online filters to automatically filter some of the useless clutter that assaults us? Write down your inventory. Expand or contract it as your listening skills improve.

 2) Stretch Your Muscles. Now that you have an idea of who and what you should be listening to, start to practice. Within the next 24 hours, seek out someone who you think is smart and insightful and pick his or her brain on a specific topic. Thank them, and then go write down what they said and anything actionable that you have gleaned from it. This exercise starts to train our ears and brains to be in sync. It gets easier with time. And it’s fun!

 3) Listen To What Is Unsaid. In both our professional and personal lives, absolute candor can be tough. For a variety of reasons, we often communicate obliquely, especially when a topic is uncomfortable. Disagreeing with your boss, expressing unhappiness with a project, colleague, or assignment can be tough.  Successful leaders learn to listen between the lines. They encourage direct expression, but understand it can feel risky for people. In the next 24 hours, have a conversation in which you’re listening for what is unsaid. Then go write down what was said and what you feel wasmeant. This exercise is closely related to emotional intelligence. Master it and your learning and leadership toolbox will have a powerful new tool.

4) Refresh Your Ears. We all fall into patterns, which can lead to stale performance and career ruts. The visionary, contrarian investment manager Dean LeBaron, who founded a local company in my universe Batterymarch, shuffled the cubicles (including his own – I know this for fact btw) in his office every few months. This workplace culture reorientation refreshed everyone’s creative juices and boosted employee morale. It also communicated loud and clear that LeBaron cared about his people and understood human nature. Refresh your ears by changing your listening patterns. Tune to a new radio station as you drive or ride to work. Trade Lady Gaga for Bach (or vice versa) for a day. Visit a new social media site. Trade Under the Dome for Storage Wars for at least one episode (yes, you can record Dome!). Ask the cashier at CVS how she’s feeling and really listen to her answer. Ask a follow-up question.

5) Keep An Open Ear (And Mind). Moliere said, “I take my good where I find it.” Smart words. Start listening to people who you never listened to before. (Yes, I know this seems to contradict Step1, but actually it compliments it, and keeps it fresh and spontaneous.) This means seeking out people who you never really paid a whole lot of attention to, and actively soliciting their input. You’d be surprised at what people have to offer when asked. The receptionist, the cleaning guy, the head of another department, someone you don’t click with on a personal level, an acquaintance who works in a completely unrelated business, a high school classmate you reconnected with onFacebook. This exercise works best when applied to a specific challenge. Ask for ideas. Listen to them. Write them down. You might be surprised at what you learn (yes, 90 percent of it may be useless, but …remember the 10 percent)

Learning to listen is a blast. It makes us fuller, smarter, more empathetic, more successful people and leaders. Lets all take our earplugs out and tune in to the wondrous wealth of inspiration that surrounds us. Your future and current employees will thank you.

A version of this post was first published on Forbes on 08/04/2013

Photo Credit: midwest.communications via Compfight cc