The workplace is becoming more diverse as organizations offer remote and hybrid work options and build a global workforce. With these big changes comes a call for a change in work culture. Employers need to ask themselves how they can create an inclusive, productive, and social atmosphere without the convenience of an in-office environment. The answer to this conundrum? Embracing modern technology.
By staying agile and open to the technological tools available, organizations can not only increase communication and collaboration across teams but promote a healthy and inclusive workplace for everyone, no matter where they are in the world.
Our Guests: Maribel Lopez and Christian Reilly, Workplace Technology Innovation Experts
On the latest #WorkTrends podcast, I spoke with workplace technology innovation experts Maribel Lopez and Christian Reilly. Maribel founded Lopez Research, a market research and strategy consulting firm that researches artificial intelligence, mobile, and hybrid work transformation. Maribel is also the author of John Wiley & Sons book Right-Time Experiences, a contributor to Forbes, and host of the podcast Reimagine Hybrid Work. Christian Reilly serves as VP of technology strategy at Citrix. He leads the organization’s long-term strategic technology decisions across the business and ecosystem. He is also a global keynote speaker and is widely recognized as a technology industry thought leader.
On the podcast, I asked them to share advice on how to help hybrid and remote employees feel more connected at work. The trick to achieving this, Maribel says, is using modern technology to remove communication boundaries.
“On a technology level, people need to be able to seamlessly communicate,” Maribel says. “They have to be able to connect with everybody in the organization and figure out who those people are. Basically, boundary-less communication and collaboration are key.”
Also, Maribel adds, organizations need to understand that if there’s an issue with communication, it may not be an employee’s fault. This is especially true if the tools are counter-intuitive. If organizations want to get employees excited to adopt modern technology, they need to make the tech user-friendly.
“When organizations make workplace tools more intuitive and easy to use, employees see value in them,” Maribel says. “If tech makes their jobs easier, they’re much more willing to embrace it. The biggest mistake organizations make is to hang on to legacy tools that aren’t modern.”
Getting Creative with Modern Technology Adoption
When it comes to employee adoption of technology, it’s different strokes for different folks. Some organizations are going to thrive with simple modern technology adoption, while others may thrive with something more complex.
“If we make modern technology simpler to use, then, of course, we’re going to see adoption rates increase. However, that’s not always the case,” Christian says. “For example, one organization used gamification, where employees tried to win badges for using the tech. I think there’s a fun element to that.”
When designing these systems, creativity in thinking around DEI should be a priority. Organizations must keep in mind the cultural sensitivities of employees from different backgrounds and locations, especially as the workforce becomes global thanks to remote work. Organizations can really shine here by thinking outside the box with how they show employees they care and want them included. Technology can help organizations adjust to individual working styles by offering translation transcription services, recorded meetings, and more.
“Not everybody is a native English speaker. When we think about different teams in different parts of an organization, giving them the opportunity to watch video recordings rather than be present at a live meeting allows them to work at their own speed,” Christian says. “This technology is simple to implement, but very impactful because organizations are recognizing cultural differences and that people thrive at work differently.”
I hope you enjoy this episode of #WorkTrends, sponsored by Citrix. You can learn more about using modern technology to create better workplaces by reaching out to Maribel Lopez and Christian Reilly on LinkedIn. Also, this podcast is part one of a two-part series, with the next episode coming December 3rd, 2021. So stay tuned!