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Using OKR Methods To Lift Business Performance

As 2022 draws to a close, most organizations are deeply involved in planning, budgeting and forecasting for the coming year. To complete this rigorous process, leaders often invest significant time, attention and energy for weeks or even months. Yet research says more than 90% of those strategies will never be executed. How can you develop an operational plan you’ll actually use?

Today’s uncertain economic environment is prompting leaders to seek out more flexible, reliable planning tools. But there’s no need to reinvent the wheel. For decades, some organizations have relied on highly effective, affordable practices and tools based on Objectives and Key Results (OKRs).

Understanding OKRs

The OKR framework is favored by fast-growing tech giants like Google, LinkedIn, and Spotify, as well as start-ups that hope to follow in their footsteps.

OKRs are a way of setting strategic goals, first at the company level. Then departments, teams and individuals align their goals with the organization in a systematic way. But this framework is much more than a simple goal format. It comes with multiple step-by-step execution best practices.

For example, consider the “check-in” step, which is usually conducted on a weekly basis. This lightweight update process keeps everyone on your team focused, informed and on-track throughout an OKR cycle. Regular check-ins also help leaders avoid becoming consumed in reactive firefighting, which is often why strategies never see daylight.

Specialized software can help make steps like check-ins faster and easier to manage. For example, with OKR tools like ZOKRI, the check-in process takes only minutes to complete.

Unlocking The Full Benefits of OKR

OKR Snakes and Ladders - Best Practices and Mistakes to AvoidThe OKR process seems simple enough. However, making the most of OKRs requires nuance. Understanding how to navigate these nuances can help you quickly move from an OKR novice to a highly skilled OKR-driven organization.

Some important nuances are outlined below and are illustrated in this OKR “Snakes and Ladders” infographic:

7 OKR Ladders (Top Tips)

To help you succeed at OKRs, here are 7 top tips from organizations that have relied on them for years to drive performance and growth:

  • Use OKR as a focal point for debating issues and opportunities that, if solved, can move the needle. You could also consider them a blueprint for team “therapy” that creates engagement and excitement.
  • Identify meaningful, measurable outcomes (“key results”) to be sure you define success effectively. Discourage vanity metrics and “to-do list” outcomes.
  • Use KPIs to measure business-as-usual performance. Reserve OKRs for more valuable performance metrics, focused on strategic initiatives.
  • Establish aspirational goals selectively to improve focus and unlock innovative ways of thinking. OKRs let you set stretch goals without creating unnecessary stress among stakeholders.
  • Keep in mind that OKRs do not have to follow your organization chart. For example, they can be used effectively with cross-functional team initiatives.
  • Use operational processes built into OKRs to ensure that information is flowing as needed and your organization develops an executional rhythm.
  • Leverage retrospectives at the end of OKR cycles by creating positive shared learning experiences that inform future plans.

7 OKR Snakes (Pitfalls)

Perhaps the greatest strength of the OKR framework is its popularity. The biggest obstacles and mistakes have already been solved many times before, so common issues like these are easy to spot and avoid:

  • Sometimes, executive teams are not prepared to lead by example. Instead, they expect others to set and update goals, but they don’t manage their own. You don’t want to be one of these leaders.
  • Goals assigned to you aren’t as effective as goals you help create. To unlock stronger performance gains, get more people involved in the process. Discover together what needs improvement and support others in achieving their goals.
  • Similarly, avoid developing team OKRs in a silo. Team OKRs are much more powerful when they’re the product of cross-team discussions.
  • Too many team or individual OKRs dilute your focus. Instead, set fewer goals, each with high potential business impact.
  • Don’t treat OKR steps as optional actions. Without mandatory check-ins, you lose a single point-of-truth and people stop taking reports and updates seriously.
  • When the risks and consequences of not achieving OKRs are perceived as high you might be tempted to low-ball, but that can undermine the process. Grading OKRs and retrospectives helps you avoid this issue.
  • Setting and forgetting OKRs opens the door for business-as-usual firefighting to take over your agenda. Clearly, this jeopardizes overall performance outcomes. It’s important to commit to the OKR cycle and not skip updates or OKR meetings.

Summary

OKR is a proven goal setting framework. It can help you structure, share and execute organizational strategy, while making it easy for individuals and teams to support those goals.

Businesses that rely on OKRs typically are high-performers with traditional organization charts and cross-functional teams. But as everyone works toward aligned goals, people are more likely to identify and solve problems. And they learn from each other faster than those without OKRs.

Adopting OKRs is more than adopting a new goal format. It means you’re embracing a new way of talking about challenges and opportunities, and tracking progress towards goals and learning from experience. The know-how and tools to implement OKRs are within reach – even for organizations with a limited budget and management resources.

Improving Workplace in 2018 with Quarterly Objectives

The last quarter of the year is a particularly stressful time for me. Not only do you have to worry about the end of the year results coming in, there is a question about how to get more done with your team the next year. How to improve your office culture, work performance and communications? How to make sure I keep getting even better at my job?

Objectives and Key Results and quarterly goal setting.

It is well known that most people don’t like the annual performance review and for a good reason. It’s a time-consuming stressor for both employees and managers and it does very little to keep employees focused for the entire year. That is why I’ve been implementing quarterly Objectives and Key Results (OKRs) in both my team and in our company for the last 2 years.

Putting it very simply, OKRs is an easy process of setting company, team, and personal quarterly goals and then connecting each goal with 3-4 measurable key results. We started by setting goals for the whole company, then made sure each team has a goal that that connects to our general vision. After that team leaders talked with their employees and made sure everyone had personal goals that help them achieve the team goals. That way, everything an employee did, helped to push forward the company’s long term strategy. We measure the progress weekly to see how much has been done. If a week has passed without any progress, there is a problem that is quickly addressed and solved.

Benefits of OKRs.

The benefits of this system are many:

  • Continuous performance management – using OKRs helps me get feedback on my employee’s work fast and give them the positive enforcement they need. It also lets me know if any of them are falling behind and lets me solve problems before they escalate.
  • Clear communication between employees and managers – knowing how your goal is connected to the goals of others gives everyone a sense of impact, connection and meaning. We measured the employee job satisfaction 6 months after adopting the system and the job satisfaction was up more than 20%.
  • Engaged workforce – employees who understand their role in the grand scheme of things and know their work impacts the work of others are more generally more engaged than others. OKRs also offer the one thing younger generations want more than anything else: honest and constant feedback.

Megan M. Biro has written about the need to “go digital” and for OKRs it’s also best to use a specific digital OKR tool. While spreadsheets work well for getting started with personal OKRs but in order to get people engaged with their goals you need a more user friendly and simple solution.

Combining OKRs with HR tools.

It’s important to understand that OKRs are not a magic tool that solves all my problems. Rather I’d say, it is a system to enhances and revitalize standard reporting and employee management systems. When you look at the work trends for 2018, it’s clear that the focus has to be on employees and their wellbeing. OKRs help with that but you need all involved to believe in it and participate.  If it’s hard to convince your entire company to try something like that (and it usually is), start with a small team and soon enough others will follow. Employees are the greatest resource of any team or company. They are the ones who create, innovate and achieve business results. It’s our job as leaders and managers to help them become the best at what they do.