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Developing Your Team Versus Driving Results: How Do You Strike a Balance?

Faced with increasingly turbulent economic times, businesses are rapidly learning the importance of strong leadership. The world has had enough problems dealing with the Covid-19 crisis and its aftermath. And companies that lacked strong leaders have been struggling to move through a nonstop stream of business problems in recent years. Many organizations have responded by emphasizing short-term performance. But the truth is that you’ll ultimately achieve better results by developing your team, as well. It’s a long game. However, this strategy pays in multiple ways.

Developing Your Team Builds Strength for the Future

During difficult times, it is natural for businesses to focus on achieving essential near-term results. The burden of generating more leads, maintaining a strong sales pipeline, and sustaining profitability normally falls to leaders. But these objectives also need to be balanced with broader business interests.

When teams are successful, it’s clear that their leaders are effectively managing people, strategy and resources. But when the inverse is true, it can underscore leadership problems that shouldn’t be ignored.

Here’s a contradiction that makes things even more complicated: as companies push harder for better results from team members, staff are likely to feel underappreciated, especially if individuals aren’t encouraged to develop in ways that help them grow professionally.

So, you may get the results you need in the short-term. But it can come at the cost of long-term company success, as skilled team members decide to move on and pursue more promising opportunities.

In this article, we look at how business leaders can strike a better balance between driving great results and developing their teams.

Great Leadership is a Journey, Not a Destination

The first thing to consider is that it is important to understand your own expectations of leadership, and determine if you ought to adjust those assumptions. Being a leader means making measured decisions and balancing their consequences every single day.

You can always learn more and understand more. But this isn’t something leaders can afford to take for granted. It’s important to intentionally embrace growth and stay open to learning — for yourself and everyone on your team.

“The best leaders learn from experiences — including failures — and apply those lessons to unfamiliar situations in the future,” says Gemma Leigh Roberts, a chartered psychologist specializing in leadership. “They see challenges as opportunities, as opposed to threats, proactively seek knowledge to stay up to date in a rapidly shifting professional environment, and are curious to identify areas for development and try new ways of doing things.”

Retain Top Staff by Developing Your Team

It is important to remember that if you want to get strong results across your company, you need a strong team. Your business results are driven by the people working with you. There is always pressure to get the best out of all your people in their day-to-day activities. But it’s equally important to ensure that top performers are kept happy, challenged, and supported.

Remember that talented individuals will always be able to find positions elsewhere. So, you’ll want to nurture and retain your organization’s best performers. A key way of doing this is by providing them with opportunities for career growth and development.

“While training is often necessary when teaching people new skills, it’s only the first step toward a more distant end,” says Margaret Rogers in Harvard Business Review. “In my experience, the most impactful development happens not through formal programs, but also through smaller moments that occur within the workplace: on-the-job learning opportunities that are wholeheartedly catered to the worker’s unique needs and challenges.”

Ideas for Developing Your Team While Keeping Results in Mind

1. Link Personal Goals to Business Goals

Too often, when we think about “top performers,” we consider it only from the perspective of how well people are achieving their professional goals. But it’s also important to link their goals with business objectives. To illustrate this point, let’s look at an example:

Imagine the highest-performing member of your sales team completes 50 sales in a recent month. But since then, only 5 of those sales have turned into repeat business because your top performer has been overselling in order to complete the original sales. Meanwhile, another member of the team made 30 sensible sales, and has subsequently turned 15 of those sales into valuable repeat business.

Here’s another example: Say a staff member wants to upskill for a role that will benefit your business, and they want to enhance their driving capabilities. By supporting this staff member’s personal training goals, you can help them acquire a higher-level license that will also be of value to your organization. In this circumstance, a personal goal can serve two purposes — simultaneously helping a team member grow while also helping the organization address business needs.

2. Establish Achievable Goals

If you want to motivate staff and provide them with opportunities for development, you need to ensure that you set realistic goals for their growth. It is also important for leaders to understand and agree with the scope of these goals.

“You need to have the discipline to take risks,” explains Howard Shore of management training specialists, Activate Group. “If your management and executive team are not aligned in their goals, and if your company culture is underdeveloped and unsupportive of change, this can create enormous friction.”

3. Know When to Change and Adapt

Leaders and managers recognize when their business is doing well because they’re rewarded with strong revenues, profits, and momentum. They know established goals are being met. Likewise, their employees and customers also feel more accomplished and satisfied. However, if success comes down to striking a good balance between today’s results and preparation for the future, then it’s essential to recognize when things may be off-balance.

Smart leaders know how critical it is to stay alert and keep an eye out for issues that require adjustment. When, how and why can an off-kilter equilibrium slow your progress or tip the scales of success against you? Here are some obvious but important factors to keep in mind:

  • Rising salaries
  • Increasing financial costs from external causes, such as inflation, recession, exchange rate fluctuations or taxes
  • Falling profits
  • Deteriorating business growth
  • Staffing issues
  • Supply chain problems
  • Threatening economic events or political instability.

4. Give Staff Ample Agency to Grow

It is important for staff to understand that they have agency in your business. The best way to manage this is by delegating tasks to team members, rather than trying to manage everything yourself. In this context, effective leaders focus on how to let people lead themselves. Having agency gives people a chance to develop on their own terms, and provides paths to growth that can be beneficial to the business as well as the individual.

5. Link Success to Opportunity

Just as it is wise to provide staff with the chance to grow, it is important to emphasize the idea that a company’s long-term success depends on team members’ collective contributions. Company-wide success is an opportunity for staff, too. This is why goal alignment matters. In the best-case scenario, individual success aligns with company achievements. This makes it easier to find an effective balance between results and team growth.

Final Notes on Driving Results Versus Developing Your Team

Leaders are essential to team success. A great team with poor leadership can lose focus or descend into infighting. It is up to management to find ways to maximize results while also ensuring effective development of their team. By keeping a continuous eye on both and proactively managing both sides of the equation, companies look forward to long-term success.

Commit To Building New Leadership Habits

What is it you want to accomplish in 2015? What steps and actions will you take to achieve your goals?

Chances are your first thought was about improving your direct work product, productivity or domain skills rather than improving your competencies as a manager. However, if your goals include a career and performance leap, improving your leadership skills may be the decisive factor in your success.

Most managers and executives work hard, but hard work isn’t the same as leading the way. Harvard Business Review, McKinsey and Gallup cite how managers spend their time as the root cause of many terrible employee statistics – too much time is spent on low-level tasks like getting and reporting facts and not enough is spent communicating goals, holding people accountable, and providing coaching and feedback.

A giant career and performance leap requires a real leap in leadership and management practices because achieving truly remarkable results requires a team of people wholly aligned and committed to ambitious shared goals coupled with management discipline to drive transparency and high-velocity execution.

Assess Your Current Management Practices

Well-understood goals and metrics, clarity on the specific actions required to achieve those goals, progress accountability and feedback and reward practices are the hallmarks of good management. Assess your current management practices with these questions:

  1. When was the last time you communicated goals to the team, and how frequently did you communicate them in 2014?
  2. When was the last time you communicated specific feedback to each member of the team, and how frequently did you in 2014?
  3. What are your top priorities and strategic initiatives for the first half of the year? How well can you articulate them yourself?
  4. What are your top 10 deliverables in the next 30 days?
  5. How long does it take you to get execution status from team members on goals and how frequently do you get it?

How would your team members answer similar questions? Do you know what their career aspirations are, and how your feedback helps them achieve those goals? How effective are the managers and leaders on your team?

People can’t achieve goals they don’t understand or care about, can’t get motivated when they don’t feel appreciated, won’t follow through if no one is accountable, and can’t improve without feedback.

Resolve to Manage Better To Achieve More

Building new management competencies and leading your team to remarkable achievements means developing new habits and practices.

The framework and infographic below can help you create new habits that will you accomplish more in 2015.

Baseline: Establish systems of transparency on goals, priorities, committed actions, and progress to plan to create accountability and the capacity for better leadership.

Anchor on Mondays: Anchor your week and your actions with your intention to lead your team to great achievement (versus muscle it yourself). Get centered on strategic goals and assess what’s needed to achieve them.

Mission on Tuesdays: Reinforce the goals and metrics that matter for your team. Ensure team activities wholly align with goal achievement through direct engagement and assess goal gaps early in the week.

Coach on Wednesdays: Invest time in enabling your team members to succeed. Rather than asking for status, ask what you can do to help. Listen to the answers and work to provide the help requested.

Execute on Thursdays: Allocate the full day to executing what you need to achieve personally. Guard against diversions on misaligned or reactionary activities (e.g., ignore email missiles!) so you spend a full eight hours accomplishing priority work.

Invest on Fridays: Tune into your team and reflect on your top, mid and bottom performers and their unique needs and contributions. Allocate time to advancing their careers by providing direct feedback, support for training or skill-building programs or opportunities to excel.

Rejuvenate on Saturdays: Don’t work, not even a little. Renew your energy with exercise and enjoyment. Give yourself permission to set work aside for the day to give your mind the day off.

Reflect on Sundays: Bring your inspirations and aspirations consciously to mind on Sunday evening; reconnect with your resolution to drive remarkable achievement. Drop all doubt about your ability to achieve.

The daily themes will help keep you from sliding back into old habits and reacting to what comes at you.

Week by week, habits will align more closely to intentions, the mission will be clearer to the team, the quality of coaching will get better, execution more consistent and your ultimate results will be stellar.

About the Author: Deidre Paknad is currently the CEO of Workboard, Inc. Workboard provides apps for managers and their teams to share goals, action items, status and feedback and to automate status reports and dashboards, and is free for teams.

photo credit: ErinBerzelPhotography-4390 via photopin (license)

Lemonade Stands And The Cadence Of Two Easy Steps

“So Beatrice, what are you going to make today?”

“Lemonade.”

“And what’s the first ingredient?”

“Lemons.”

“And what’s second?”

“Sugar.”

“And then what?”

“Um…ice.”

“Yes, ice, but also water, right?”

“Yes, and water!”

And that’s how it went on my oldest daughter Beatrice’s final Pre-K share and leader day recently – three easy steps – just like Special Agent Oso from Disney Junior teaches toddlers to do. Actually, four easy steps in this case, only because when Bea makes lemonade, it’s always too warm for her and so she wants to add ice to cool it down, along with adding the water.

Three (to four) easy steps to learning something new. In a fun way. A way you’ll always remember and that helps the learning stick, without much inhibition and a full-throttle curiosity of how things work that can be insatiable. To know is to do, again and again and again.

And the kids, well, that’s where they have us beat. Us being the adults in the room. According to a recent Freakonomics podcast titled Think Like a Child, Alison Gopnik, a professor of psychology and philosophy at the University of California-Berkeley and the author of The Philosophical Baby: What Children’s Minds Tell Us About Truth, Love, and the Meaning of Life, has done some fascinating research on children’s cognitive processes and development. In this podcast, Gopnik describes how modern research shows that kids are much more than just underdeveloped adults:

Think of the kids as being the research and development division of the human species. And we’re—adults—we’re production and marketing. So from the production and marketing perspective, it might look like the R&D guys are really not doing anything that looks very sensible or useful. They sit around all day in their beanbag chairs playing Pong and having blue-sky ideas. And we poor production and marketing people, who are actually making the profits, have to subsidize these guys! But of course, one of the things that we know is that that kind of blue-sky, just pure, research actually pays off in the long run.”

 

Those are my girls for sure. But first, there’s a goal. There’s always a goal.

Bea-Lemonade

“Beatrice, do you want to learn how to make lemonade?”

“Yes, I do. It’s yummy.”

There you go. The goal. To make lemonade. Mercy, all we gotta do next is put a lemonade stand together out front and we got ourselves a lil’ business. It is nearly summertime, you know.

The main goal. The three easy steps to reach that main goal, and the goals around completing the three easy steps. A baby-steps business model. A cadence that includes reaching said goals, establishing new ones, and learning something new each and every time that leads to growth and success.

To know is to do, again and again and again.

Unfortunately, this ain’t the case for many companies. Unhappiness and employee turnover are still all too common challenges for organizations of all shapes and size and industries. It’s an overgrown and thorny path that leaders and HR teams walk bare foot daily, with no compass to guide them, no “where the wild things are” curiosity driving the cadence of learning and growing (personally, professionally and monetarily).

This unruly, wild west “talent cycle” can create poor climates and cultures where your people are forced to scramble and hire reactively each time an employee makes a move toward the door.

Listening to Andre Lavoie, CEO and co-founder of ClearCompany, talk about how companies and business leaders need to establish values and primary goals (or reestablish them), aligning cascading goals and developing and managing a cadence to get all the business at hand done successfully and continuously, certainly inspired me to share the lemons-to-lemonade backstory.

Us adults in the room have killed the childhood R&D, and in the same last gasping breath, talent management strategies of the past no longer work. Today people work differently, are motivated differently and are engaged differently, and want their performance measured differently. Millennials may have pushed all the employer flexibility buttons, but now every generation is demanding more.

For example, employees want ongoing growth opportunities, workplace flexibility, tools and systems that encourage collaboration, and commitment to a reciprocal climate of support and encouragement, all of which lead to payoffs in employee retention, satisfaction, and overall business performance. Organizations can no longer afford to simply “manage people,” because the people demand more – they want aligned business goals that they’re part of and that are attainable and evolve collaboratively over time.

We want lemonade stands and the cadence of two easy steps:

  1. Recognize. Organizations need to provide attractive corporate and employee cultures that recognizes the individual, while promoting innovation, learning, collaboration and connections. They need a visionary talent engagement experience that is orchestrated around people and people goals, not processes. The key now is to drive a higher level of contribution, deeper engagement through a better “people management” experience.
  2. Experience. These attributes – the aligned goals, the learning, the development, the sound business model, the full-throttle curiosity of how things work – all culminate in delivering an amplifier effect on talent contribution and success. Organizations that provide a more engaging experience can better gain adoption of the talent initiatives throughout the company, and align individual objectives to business goals to improve performance, retention, and productivity.

This “amplifier effect” of people’s contributions upon aligned, accomplished goals has a rapid and lasting impact over time. Positive business outcomes become the norm.

Just add sugar and ice, right? It’s yummy indeed.

photo credit: InspirationDC via photopin cc