Photo: Berkeley Communications
The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become … Read more
Open floor plans are synonymous with hip, disruptive startups. Unfortunately, they can also be terrible for morale and productivity.
When we tried to make an open office work, we soon realized our employees were more irritated and distracted than … Read more
Everyone hits a wall at some point in their career, don’t they? Is that true for you? If you’ve ever thought “I may never find my inspiration again,” today’s chat recap is for you.
Scott Mautz, CEO of Profound Performance … Read more
Everyone has rough patches at work. The kind where you sort of have that “today doesn’t feel that great” kind of vibe, but you can still shake it off and do a great job.
But what happens when the rough … Read more
Are you looking for that leadership silver bullet that will propel you past the competition? You can take public speaking courses and enroll in an MBA program or you can attempt the single easiest feat for which an individual can … Read more
Innovation of all kinds is essential for organizations to grow and thrive; in fact, organizations that can more easily respond to new facts and conditions have a great advantage. … Read more
There is a tremendous engagement and execution gap in companies today. According toGallup, only 13% of employees are actively engaged in their work ; 60% of employees don’t understand their organization’s goals and priorities and just 10% of executives sustainably … Read more
Rewarding and recognizing employees doesn’t just feel good – it motivates the behaviors that you want to encourage. Of course, motivation comes from within just as much as it’s influenced by external factors. It’s hard-wired in the brain, reinforced through … Read more
It’s mid-year review time and if you’re like many people, you haven’t thought about goals in 5.5 months. Not a great moment for manager or team member, but it’s a common one. Mid-year reviews are a painful reminder of how … Read more
We’ve all been there. It’s Monday, your weekend was much too short, and you’re getting paid to just sit at a desk, doing little to no real work.
With the birth of the Next Great Distraction seeming to crop up … Read more
According to a study by Forbes, workplace diversity is a key driver of innovation and a critical component to success. But, what does diversity in the workplace mean? Employees can be diverse because of their race or gender, but … Read more
With 30% of companies expecting to hire more graduates in 2015 than in previous years, UK organisations have expressed concerns about sourcing graduates that have sufficient people skills. New research from Hay Group reveals that as many as 80% of … Read more
In addition to leading an organization, I’m a consumer and stakeholder in other brands. Like many people, I recognize what companies appeal to the broader masses and which have a dismal reputation for poorly manufactured products or are laden with … Read more
Communication between leaders and their workforce is a hallmark of a successful organization. Poorly executed communication strategies can lead to lost productivity, distrust, and a disengaged workforce. But a commitment to strong and consistent communication can help employees perform to … Read more
Technology has given us the ability to stay connected 24/7 which is a blessing and also a curse. One of the downsides is that the lines between work and down time have become increasingly blurred. Many companies feel that employees … Read more
Every company wants increasing employee engagement. Engaged employees are good at communicating and putting forth extra effort to fulfill expectations. I’ve recently seen articles about student athletes becoming great employees. Therefore, having an athletic mentality can help grow … Read more
Did you know that when an employee leaves their job, 67% of the time it’s not the job, it’s the boss? Of course you know the importance of keeping your best employees from becoming someone else’s top talent, but exactly … Read more
The past few #TChat shows have really dug deep into the concept and issues surrounding employee engagement. Every week we’ve asked what employee engagement truly means, and we’ve looked into numerous practices that can increase engagement and retain our … Read more
A recent Gallup poll found that engaged employees display an unexpectedly strong commitment to their work. Almost two-thirds (63%) of workers whom Gallup classified as engaged in their jobs would not leave their current position if they won $10 million … Read more
I had the good fortune of having my interest in the power of culture sparked nearly 20 years ago when I was a VP with a major automotive supplier. We wanted to foster a positive environment and build an “involvement … Read more
One of the most difficult skills for a young professional is handling money. It’s not about balancing your checkbook or keeping up on student loan payments, but about strategically setting up your assets to get somewhere.
Most of us … Read more
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