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#TChat Preview: Why Internal Customer Service Is So Important

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The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).

Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.

When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.

Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.

This is the root of internal culture. It is the understanding that everybody supports everybody else in the organization.

Sneak Peek:

We hope you’ll join the #TChat conversation this week and share your questions, opinions and ideas with our guests and the TalentCulture Community.

Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we’re big CandE supporters!

#TChat Events: Why Internal Customer Service Is So Important

TChatRadio_logo_020813#TChat Radio — Wed, April 29th — 1 pm ET / 10 am PT Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.

Tune in LIVE online Wednesday, April 29th

#TChat Twitter Chat — Wed, April 29th — 1:30 pm ET /10:30 am PT Immediately following the radio show, Meghan, Kevin and Shep will move to the #TChat Twitter stream, where we’ll continue the discussion with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we gather for a dynamic live chat, focused on these related questions:

Q1: Why is internal customer service so often neglected by brands?  #TChat (Tweet this Question)

Q2: How does HR’s role impact the customer service stakeholders?  #TChat (Tweet this Question)

Q3: What impact does a company’s culture have on customer experience?  #TChat (Tweet this Question)

Until then, we’ll keep the discussion going on the #TChat Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our TalentCulture G+ community. So feel free to drop by anytime and share your questions, ideas and opinions. See you there!!!

Subscribe to our podcast on BlogTalkRadio, Stitcher or iTunes:

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Image Credit: pixabay.com

#TChat Preview: How To Turn Horrible Bosses Into Happier Relationships

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The TalentCulture #TChat Show is back live on Wednesday, April 22, 2015, at its new time from 1-2 pm ET (10-11 am PT).

Last week we talked about how to look people in the eye digitally, and this week we’re going to talk about how to turn horrible bosses into happier relationships.

Today we’re faced with a difficult and complex economic landscape never before seen in the modern world. Regardless of the job growth of late and unemployment plummeting, wages are still pretty flat and employers and workers are under a great deal of strain to produce.

Unfortunately, a bad boss can undermine our ability to work effectively and efficiently. Poor communication skills, lack of direction, micromanaging, bullying — any of these traits can make a boss difficult to work with leading to stress, anxiety, frustration and anger.

It’s time to learn powerful techniques for reinventing your relationship with your boss and turn horrible into happier. A culture topic for all of us.

Sneak Peek:

We hope you’ll join the #TChat conversation this week and share your questions, opinions and ideas with our guests and the TalentCulture Community.

Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we’re big CandE supporters!

#TChat Events: How to Turn Horrible Bosses into Happier Relationships

TChatRadio_logo_020813#TChat Radio — Wed, April 22nd — 1 pm ET / 10 am PT Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about how to turn horrible bosses into happier relationships with this week’s guest: Tony Deblauwe, Founder of consulting firm HR4Change.

Tune in LIVE online Wednesday, April 22nd!

#TChat Twitter Chat — Wed, April 22nd — 1:30 pm ET /10:30 am PT Immediately following the radio show, Meghan, Kevin and Tony will move to the #TChat Twitter stream, where we’ll continue the discussion with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we gather for a dynamic live chat, focused on these related questions:

Q1: What are common signs of a horrible boss?  #TChat (Tweet this Question)

Q2: How do you reduce negativity and create mutually beneficial results with your boss?  #TChat (Tweet this Question)

Q3: What can be done to improve corporate culture?  #TChat (Tweet this Question)

Until then, we’ll keep the discussion going on the #TChat Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our TalentCulture G+ community. So feel free to drop by anytime and share your questions, ideas and opinions. See you there!!!

Subscribe to our podcast on BlogTalkRadio, Stitcher or iTunes:

BTR stitcher_logoItunes_podcast_icon

 

 

 

Image Credit: pixabay.com

#TChat Preview: How To Look People In The Eye Digitally

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The TalentCulture #TChat Show is back live on Wednesday, April 15, 2015, from 7-8 pm ET (4-5 pm PT).

Last week we talked about the adoption of social software for workforce collaboration and communication, and this week we’re going to talk about how to look people in the eye digitally.

Building and sustaining authentic relationships in person or online are no easy tasks. It takes an investment of being “present” when you’re talking to someone.

This week’s guest is a big proponent of “Looking People in the Eye Digitally” (as well as in person). Something we know the TalentCulture #TChat Show community believes in as well.

Introductions and ongoing relationships in social platforms require the same personal attention as the human touch and eye contact in a physical relationship.

PLEASE NOTE New Time: Starting on Wednesday, April 22, 2015, TalentCulture #TChat events will be on from 1:00-2:00 pm ET (10:00-11:00 am PT) Join us as always!

Sneak Peek:

We hope you’ll join the #TChat conversation this week and share your questions, opinions and ideas with our guests and the TalentCulture Community.

Thank you to all our TalentCulture sponsors and partners: Dice, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we’re big CandE supporters!

#TChat Events: How to Look People In The Eye Digitally

TChatRadio_logo_020813#TChat Radio — Wed, April 15th — 7 pm ET / 4 pm PT Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about how to look people in the eye digitally with this week’s guest: Ted Rubin, a leading Social Marketing Strategist, Keynote Speaker, Brand Evangelist, and Acting CMO of Brand Innovators.

Tune in LIVE online Wednesday, April 15th!

#TChat Twitter Chat — Wed, April 15th — 7:30 pm ET / 4:30 pm PT Immediately following the radio show, Meghan, Kevin and Ted will move to the #TChat Twitter stream, where we’ll continue the discussion with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we gather for a dynamic live chat, focused on these related questions:

Q1: What does it mean to be present when building relationships online?  #TChat (Tweet this Question)

Q2: How do you sustain relationships online over time when you don’t see them IRL?  #TChat (Tweet this Question)

Q3: How do individuals and online communities reciprocally humanize and grow with one another?  #TChat (Tweet this Question)

Until then, we’ll keep the discussion going on the #TChat Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our new TalentCulture G+ community. So feel free to drop by anytime and share your questions, ideas and opinions. See you there!!!

Subscribe to our podcast on BlogTalkRadio, Stitcher or iTunes:

BTR stitcher_logoItunes_podcast_icon

#TChat Preview: Adopting Social Software For Workforce Collaboration

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The TalentCulture #TChat Show is back live on Wednesday, April 8, 2015, from 7-8 pm ET (4-5 pm PT).

Last week we talked about the predictive power HR can bring, and this week we’re going to talk about the adoption of social software for workforce collaboration and communication.

With rare exception, it’s tough enough to get adoption traction with any new social network today, but it’s even harder to get it internally.

We’re talking about social software that enables workforce collaboration and communication. While social software has been deployed in many organizations, employees generally haven’t adopted it.

But when they do, the McKinsey Global Institute estimates productivity improves by 20-25% in organizations with connected employees, and the potential for revenue amounts to $1.3 trillion per year.

Given the focus on engagement and some other key internal communications trends, communicators will take a more active role in promoting the adoption of internal social media, which will require a strategic change management initiative to move away from email that still dominates the enterprise today.

This kind of organizational change means understanding how employee engagement impacts the ultimate adoption of social software.

Sneak Peek:

We hope you’ll join the #TChat conversation this week and share your questions, opinions and ideas with our guests and the TalentCulture Community.

Thank you to all our TalentCulture sponsors and partners: Dice, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. And we’re big CandE supporters!

#TChat Events: Adopting Social Software for Workforce Collaboration

TChatRadio_logo_020813#TChat Radio — Wed, April 8th — 7 pm ET / 4 pm PT Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about the adoption of social software for workforce collaboration and communication with this week’s guest: Shel Holtz, Principal of Holtz Communication + Technology and a prolific blogger and co-host of the first and longest-running communications podcast.

Tune in LIVE online Wednesday, April 8th!

#TChat Twitter Chat — Wed, April 8th — 7:30 pm ET / 4:30 pm PT Immediately following the radio show, Meghan, Kevin, Chad, and Shel will move to the #TChat Twitter stream, where we’ll continue the discussion with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we gather for a dynamic live chat, focused on these related questions:

Q1: Why does email remain the preferred collaboration & communication tool? #TChat (Tweet this Question)

Q2: How does employee engagement impact social software adoption? #TChat (Tweet this Question)

Q3: How does social software adoption improve productivity and profitability? #TChat (Tweet this Question)

Until the show, we’ll keep the discussion going on the #TChat Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our new TalentCulture G+ community. So feel free to drop by anytime and share your questions, ideas and opinions. See you there!!

 

#TChat Preview: The Predictive Power Of HR Analytics

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The TalentCulture #TChat Show is back live on Wednesday, April 1, 2015, from 7-8 pm ET (4-5 pm PT). The #TChat radio portion runs the first 30 minutes from 7-7:30 pm ET, followed by the #TChat Twitter chat from 7:30-8 pm ET.

In a global market where the “recruiter spends on average 6.25 seconds reviewing a resume” (according to Susan Adams from Forbes), and focuses “80% of their time on Name, Current Title/Company, Start Dates and End dates and Education,” it’s no wonder the “gut feel in hiring” is less accurate than a coin flip.

To recruit and develop the best (and learn from mistakes). To drive better “customer” experiences. How can HR leaders and the businesses they support leverage insights in their changing workforce quicker, leaner, responsively and now more predictively?

Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we learn about the predictive power that HR can bring with this week’s guests: Chad W. Harness, VP of Lead Human Capital Analytics Consultant at Fifth Third Bank; and Jen Phillips Kirkwood, ADP Analytics and Innovation Ambassador.

Chad is Lead Human Capital Analytics Consultant at 5/3rd Bank and an evangelist for leveraging quantitative talent throughout the organization. He led the creation of 5/3rd’s Quantitative Leadership Program, which develops leaders who are as comfortable coding predictive models as they are presenting their findings in the C-Suite.

Jen Phillips Kirkwood (JPK) is a 20 year veteran serving the HR and IT community as a consultant. She currently serves as an Analytics & Innovation Ambassador to assist clients nationwide at ADP in the large market. She is also founder of Reach4Innovation.com, a private social networking e-consultancy.

Sneak Peek:

We hope you’ll join the #TChat conversation this week and share your questions, opinions and ideas with our guests and the TalentCulture Community.

#TChat Events: The Predictive Power That HR Can Bring

TChatRadio_logo_020813#TChat Radio — Wed, April 1st — 7 pm ET / 4 pm PT Tune in to the #TChat Radio show with our hosts, Meghan M. Biro and Kevin W. Grossman, as they talk with our guests: Chad W. Harness and Jen Phillips Kirkwood.

Tune in LIVE online Wednesday, April 1st!

#TChat Twitter Chat — Wed, April 1st — 7:30 pm ET / 4:30 pm PT Immediately following the radio show, Meghan, Kevin, Chad, and Jen will move to the #TChat Twitter stream, where we’ll continue the discussion with the entire TalentCulture community. Everyone with a Twitter account is invited to participate, as we gather for a dynamic live chat, focused on these related questions:

Q1: Why do companies make knee-jerk reaction hiring decisions? #TChat (Tweet this Question)

Q2: What are the key differences between data, metrics, and analytics? #TChat (Tweet this Question)

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Q3: How do leaders and HR start a predictive analytics initiative successfully? #TChat (Tweet this Question)

Until the show, we’ll keep the discussion going on the #TChat Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our new TalentCulture G+ community. So feel free to drop by anytime and share your questions, ideas and opinions. See you there!!