Posts

Communications and Negotiations

Contrary to the belief of many, negotiations actually serve as a stepping stone to a potentially long-term, mutually beneficial alliance. Fair-minded negotiations are not the one-and-done actions played out by those who lack the skills and temperament to look beyond … Read more

How Evolved Are Your Customer Relationships?

“Customer experience is the perception that customers have of all their interactions with an organization. Customer engagement is something different, its a behavior and attitude, an outcome of customer experience.” ~ Bruce Temkin

I came across an articleRead more

Overcoming the Fear of Feedback

Mary considers herself to be a good manager. Whenever one of her employee’s is struggling with an assignment she swoops in to help them put things into order and give pointers. Her company is now introducing a new 360-degree performance … Read more

Be The Influencer You Admire

“You can never really live anyone else’s life, not even your child’s. The influence you exert is through your own life, and what you’ve become yourself.” – Eleanor Roosevelt

Influencer. This is a word bandied about quite a bit. It’s … Read more

Your Workspace: How's It Working for You?

Cultural Clues, Hidden in Plain Sight

What does your workspace say about you? About your organization?

This may have never crossed your mind – but it really should. Workspaces can spur on any number of positive behaviors and organizational outcomes. … Read more

Your Workspace: How’s It Working for You?

Cultural Clues, Hidden in Plain Sight

What does your workspace say about you? About your organization?

This may have never crossed your mind – but it really should. Workspaces can spur on any number of positive behaviors and organizational outcomes. … Read more