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How Evolved Are Your Customer Relationships?

“Customer experience is the perception that customers have of all their interactions with an organization. Customer engagement is something different, its a behavior and attitude, an outcome of customer experience.” ~ Bruce Temkin

I came across an articleRead more

Who's On Your List? Advice For Rising Stars From Yum! CEO

Written by Bob Burg

In his excellent book, Taking People With You: The Only Way to Make Big Things Happen,” iconic Yum! Brands Chairman and CEO, David Novak explains the importance of getting inside the heads of those we … Read more

Who’s On Your List? Advice For Rising Stars From Yum! CEO

Written by Bob Burg

In his excellent book, Taking People With You: The Only Way to Make Big Things Happen,” iconic Yum! Brands Chairman and CEO, David Novak explains the importance of getting inside the heads of those we … Read more