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Photo: Berkeley Communications

The Contact Center Evolution Will be Remote

The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become Read more

Photo: Kevin Butz

Encouraging Civility Among Remote Employees: 7 Strategies

These continue to be uncertain times, creating unfamiliar territory. In such conditions, it’s even more important for the company, leaders and managers, and individual employees, to focus on civility with each other and with customers. In essence, civility is being Read more

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#WorkTrends: Improving Work Culture with VR

Newsflash: We may be unintentionally undermining our working relationships. Remote working has brought with it some vexing challenges, including distractions, Zoom fatigue, and even incivility. Taken out of physical context, we tend to misread and misinterpret each other. And that … Read more

Photo: Patrick Schneider

Five Industries Poised to Thrive Post-Pandemic

The spread of Coronavirus has sent shockwaves across the global economy. With such a devastating human cost to the pandemic, the imposition of lockdowns has successfully limited the spread of the virus, albeit at the cost of production.

In the … Read more

Photo credit: @visuals

Make Remote Work Feel Human

The shift to remote work has created a watershed moment, albeit under unprecedented circumstances. What passes for normal right now for many involves WFH — working from home, while juggling pets, kids, bandwidth, technology, worries, and a constant blur of Read more

The Results of a Remote Work Experiment

Remote work has always been a heavily debated topic, especially among HR professionals, who frequently face challenges that relate to employee productivity and development. There’s pressure to figure out how employees can achieve peak performance, and how managers can enable Read more

Remote Work: A Necessity, Not a Perk

Despite the advantages remote workers bring to an organization, several big-name organizations have been in the news for bringing employees back into the office. One of the most recent, IBM, told thousands of its workers last year that they had Read more

How to Offer Truly Remote Work

If it seems like more people are working from home these days, they are.

Every year the organization I work for, FlexJobs, researches the state of remote work. Our 2017 State of Telecommuting in the U.S. Employee Workforce report shows … Read more

Golden Rules to Manage and Keep Remote Teams Productive

More and more employees are working remotely these days. In fact, experts are expecting more than half of all employees will be working from home on a regular basis by 2022. That will present a significant shift in how employers … Read more

How to Get The Most Out Of Your Remote Workers

Remote working is on the rise. Virgin Media Business has predicted that 60% of employees will frequently work from home by 2022. Currently, 24% of employees in the US report working from home at least part of the time, while … Read more

Telecommuting? Danger, Will Robinson!

Technology has rapidly developed In the last twenty years.In the early days of the computer, people spent their work days battling dinosaur hardware while bitterly wishing the technology would catch up with the scientific wonders seen in the 1965 television … Read more

Workshifting Will Get Better Working Together

These days, I work from home. Mostly.

My “workspace” is upstairs in a special section of our master bedroom I call my corner office nook, complete with a window backyard and neighborhood view. My workspace is fluid as well, flowing … Read more