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Employers, you know the story. For years, organizations have been struggling to engage and retain employees, yet few have really moved the meter. So, how do the best employers succeed? Some say the answer lies in listening more closely to the voice of the employee. Why?
Here’s what statistics say:
- 90% of workers told Achievers they’re more likely to stay at a company that seeks feedback and acts on it. Yet 67% rate their organization as only “okay” or even “horrible” at doing this.
- According to a Gallup survey, 52% of people who resigned say those in charge could have done something to prevent them from quitting. But only a third actually discussed their disenchantment with their manager before they left.
It is time to lean in and listen to the voice of the employee more closely and more continuously. But what should that look like in a modern work environment? This question is super important. And that’s why we’re talking about it today with an expert in the psychology of work…
Meet Our Guest: Angelina Sun
Today, we welcome back Angelina Sun, PhD, WorkForce Management Solutions Director at WorkForce Software. With extensive experience in multiple industries, she is deeply interested in innovative ways to build and sustain healthy organizational cultures.
In her current role, Angelina focuses on helping leaders more effectively manage and communicate with employees – especially deskless workers. Angelina’s finger is clearly on the pulse of modern workforce challenges and opportunities. That’s why I asked her to join us earlier this year to discuss the state of today’s deskless worker experience.
But this topic is much bigger than just one podcast episode. So I invited Angelina to return so we could dig deeper. Here are some highlights from our latest conversation…
Defining the Voice of the Employee
Welcome back, Angelina! What is the voice of the employee, and why is it so valuable in organizations?
People often think of the voice of the employee in terms of responses to staff surveys. But it’s more than that. It encompasses all their feelings, perceptions, and experiences. And it includes all communication channels.
There are so many ways you can tap into the voice of the employee. For example, you can learn by paying attention to team meetings, one-on-ones with managers, service sentiment, and information sharing at company gatherings, interviews, focus groups — anywhere you gather feedback.
The Need to Feel Heard is Universal
You’re so right, Angelina. This extends far beyond employee surveys…
Everyone wants to be heard and valued. Whether we are office-based, remote, hybrid, frontline hourly workers or shift workers, we all want to feel like we’re doing meaningful, purposeful work.
But for deskless workers, the voice of the employee has a unique operational focus. Because these workers are closest to production or customers, their feedback is crucial. It helps identify what’s really happening in the workplace or with the customer experience, so we can take action and improve.
How can technology, especially mobile, help create a more seamless communication flow between employees and employers?
You know, smartphones are an essential tool for managing our day-to-day lives. This is why organizations really should employ these powerful, pocket-sized supercomputers to connect with frontline workers.
In fact, our research reveals that 45% of employees would prefer to receive training and information on their mobile phone. Yet only 20% of them actually have this option.
Improving the Communication Process
What are some of the best ways employers can select a communication vehicle and make it work for everyone?
The biggest obstacle is adoption. Why? Because deskless workers don’t sit or stand in front of a computer all day to check email and respond.
So if you want a successful solution, it must integrate into the technology deskless workers are already using in the field or on the shop floor.
We are not just talking about a simple chat system. It should be workflow-driven. It should help people get their job done and make it easier to manage schedules and work-life balance, while also helping managers have the right conversations with the right people at the right time…
Learn More About the Voice of the Employee
For more insights about how your organization can benefit from listening to the voice of the employee, listen to this full #WorkTrends episode on Apple Podcasts, on Spotify, or wherever you tune in to podcasts. And while you’re there, be sure to subscribe, so you won’t miss future episodes.
Also, visit Workforce Software anytime for details about the company and its modern workforce management suite.