Photo: Constantinos Panagopoulos
Meghan M. Biro brought not one but two guests to the #WorkTrends podcast this week: Diane Adams, Sprinklr’s Chief Culture and Talent Officer, and Grad Conn, Sprinklr’s Chief Experience and Marketing Officer. The topic: what happens when HR and marketing really work together on talent strategies. In this case, the result is nothing short of alchemy. The two will be appearing at the upcoming HR Transform conference, later this year. “Creating a Winning Culture Where People Thrive Personally & Professionally.” The #WorkTrends audience got a taste of things to come.
Diane and Grad Conn talked about the approaches they’re using at Sprinklr to attract engage and retain top talent — which openly draws on the best of marketing and HR in order to build a workplace culture that people can be proud of — and are. They shared marketing strategies that cross over from customer engagement to candidate and employee engagement. Brand messaging takes on a whole new meaning when it has to do with the employer — but when your employees are on board, the benefits extend directly to your customers as well.
Diane talked about how they built a dynamic partnership between HR and marketing, establishing values for Sprinklr that drove stellar employee as well as customer experiences. She said, “We referred to it as The Sprinklr Way — our foundation for how we live, how we work, and how the values of our employees and our company are then transcended externally to our customers. Happy employees, happy customers.”
“People sometimes think of marketing as just an external function. But you have to sell to your own employees just as much as you need to sell to customers,” Grad pointed out.
This was a conversation that hit home: employer brand isn’t just an idea, it needs to be a reality in every organization. In this era when your employer brand is only as good as the outside world’s perception, crafting an authentic and appealing culture is a smart business strategy. As Meghan noted, given today’s focus on crafting great workplace cultures, “it all makes sense.”
Listen to the full conversation and see our questions for the upcoming #WorkTrends Twitter Chat. And don’t forget to subscribe, so you don’t miss an episode.
Twitter Chat Questions
Q1: Why are some employers losing ground at attracting and engaging talent? #WorkTrends
Q2: What strategies can help organizations create a great workplace culture? #WorkTrends
Q3: How can leaders help their organizations better bring in and keep top talent? #WorkTrends
This post is sponsored by HR Transform.