Articles by Meghan M. Biro

The Contact Center Evolution Will be Remote

The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become a direct and human — and welcome — point of contact. And if you’re an […]

Empathy, Action: What HR Can Do Now

Recently I published an article on Forbes.com about the elephant in the room. It was one of those pieces I had to do. I had to go out on a limb and just say it.  We talk about diversity all the time — and on TalentCulture we’ve published many articles on improving diversity and inclusion. […]

Closing Analytics Talent Gaps: College to Career

Nearly all organizations are struggling to find top talent and identify best practices for aligning college and career pathways. Moreover, there is a substantial talent gap when it comes to early-career hires. Recent research from Strada/Gallup found that while 95 percent of chief academic officers felt graduates were prepared, only 11 percent of business leaders […]

Training Your Workforce for Data-Driven Decision-Making

The power of business driven by data insights is undeniable. But no matter how clear we are about the importance of being able to base key decisions on a clear framework of data analysis, actually applying this approach is another story for many organizations. From leaders to managers to workforces, what’s needed is a program […]

Keep Your Workforce Informed With Electronic Solutions

In any workplace, health and safety has to be top of mind. Complying with workplace laws takes a lot more effort when your workers are remote and are teams dispersed — as is happening in so many organizations. And right now, in the midst of the COVID-19 crisis, employee safety in any working environment is […]

Remote Work During Coronavirus: Leadership Matters

Bottom line: employees, last I looked, are people. And we need to protect and support our people during this incredibly tough time. We’re all facing phenomenal degrees of uncertainty as we navigate uncharted and scary territory. We don’t know how bad it will be, how long it will last, or what it will take from […]

Love Starts with Leadership

Around here we celebrate Valentine’s Day sentiments all the time. We tell each other how much we appreciate, cherish, are wowed by, awed by, impressed by, and value each other. It’s not in our culture deck (we don’t have one since we’re always flexing and morphing to grow and change with the world of work). […]

5 Ways to Build a Great Candidate Experience in 2020

Heading into a hiring spree for the new year? Last year, the Talent Board Candidate Experience Research Report found that if a prospective hire has a negative candidate experience, they’re increasingly willing to sever their relationship with that employer. This year? That report’s packed with good information to map to better strategies right now. With 61 million […]

Why Big Tech is Losing Gen Z Hires

Remember when we were all trying to reach the hiring bar set by Amazon, Google, Facebook and other giants? No more. Toxic work cultures, questionable leadership and recent ethics scandals are tarnishing these once golden employers. The New York Times just reported that Gen Z are staying away. The techlash is real: by some estimates, […]

The Top Eleven Recruiting Tech Tools for 2020

What technologies are truly changing our recruiting capabilities for 2020? I’ve had so many great conversations with innovators in the recruiting and technology space about this. All of us agree we’re entering a new phase of evolution as the world of work gets used to a whole new way of hiring.  It’s time to get […]

The Key to Engaging New Hires: Psychological Safety

For those of us who are students of engagement and team-building, we know how key trust, communication and leadership are. But when Google ran two-year study into what makes teams successful, it unlocked a surprising key to high performance and fertile collaboration. Dubbed Project Aristotle, the presented five key factors of great teams: psychological safety, […]

#WorkTrends: Insider Secrets to Making Great Hires

Our guest on #WorkTrends this week is Chad Fife is the VP of Marketing for Talview. He’s an entrepreneur and global marketing leader in Ed tech, HR software, and SaaS, with experience building $10M-260M businesses and bringing innovative products and programs to market with early adopters.  Chad’s got a unique perspective: he’s a hiring insider […]

Working Well: Building a Future-Proof Employee Experience

Next Gen employees. Greater flexibility. Increased global collaborations. Quicksilver turnarounds. Remote teams. Expectations of transparency around process and purpose. An engaging, consistent experience that provides employees with the means to achieve more and stay with you longer. A clear purpose and the means to pursue it. These are just some of the focal points in […]

#WorkTrends: Solving a 7 Trillion Dollar Problem

Our guest on #WorkTrends today is Calvin Hsu, the VP of Product Marketing at Citrix. A self-described right-brain technologist, he’s passionate about aligning people, technology and business to deliver an amazing employee experience. The key is a digital work environment that’s streamlined, engaging and — behind the scenes — secure.  Listen to the full conversation […]

#WorkTrends: Harnessing Technology to Lead, Innovate, and Win

For all our best intentions and aspirations to better harness tech, we’re not always following through. A recent report by Ceridian found that while companies are adopting tech to take actions that will ensure long-term success, half of those surveyed say they struggle with “rapid tech development.” In some cases, the questions simple simply what […]

The Age of the Super-Recruiter

An Interview with Sanjoe Jose, CEO and Cofounder of Talview The challenges in hiring span from finding the right talent to finding the technology to help make successful hires. And we’ve seen an incredibly fast-paced phase of innovation in the field. At the forefront are leaders like Sanjoe Tom Jose, cofounder and CEO of Talview. […]

#WorkTrends: The Importance of Second Chances

Our guest on #WorkTrends this week is Michelle Cirocco, the Chief Responsibility Officer of the sales and marketing technology firm Televerde. She is responsible for extending Televerde’s business model to disempowered populations. We discussed criminal reform and its impact on the workforce, eliminating bias in the hiring process, and how organizations can connect with, and […]

#WorkTrends: Taking Stock of the Global State of Work

Our guest on #WorkTrends today is Mr. Hung Lee, the co-founder and CEO of the recruiting firm Workshape.io. He’s also the founder of the mega-newsletter, Recruiting BrainFood. We discussed the global state of recruiting and the workplace, how the upheaval of Brexit will affect European and British tech firms and workers, and my new favorite […]

Recruiting in the Age of AI

I’m really looking forward to this upcoming webinar on recruiting in the age of AI. Together with SmartSearch on Thursday, Nov. 7, I’ll be diving into one of the keys to empowering recruitment today: using the latest AI technology. We all know that to be successful, any organization has to place a high value on […]

#WorkTrends: Should Love be a 4-Letter Word at Work?

Here’s a word we don’t associate with work: love. For a lot of us love is a four-letter word at work. We’re there to produce and make rational, emotionless decisions where you tell someone “It’s just business.” But is that good business? Our guest this week says it might not be. This week on #WorkTrends, […]