Most of us assume that modern organizations are thriving, with digital technology connecting everyone and driving new levels of workforce productivity. It’s easy to believe, given all the headlines about innovative apps, AI tools and automation. But here’s the stark reality — most workers don’t even sit behind a desk. In fact, frontline employees represent 80% of today’s workforce. And unfortunately, many of them don’t feel empowered in their jobs. Even in a world where smartphones and other mobile devices are seemingly everywhere, organizations still struggle to make worktech useful for all. In particular, most employers have found it incredibly difficult