Articles by Tom Pick

Customer Experience Starts with Your Employees

Providing a great customer experience creates sustainable competitive advantage and higher profits. Here’s why that starts with designing a great employee experience — and how to do that. There’s a solid argument […]

Eleven Skills to Robot-Proof Your Career

Will a robot take your job within the next decade? The answer is absolutely, unequivocally … it depends. Mechanization and automation have, of course, been eliminating or drastically reducing employment […]