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#WorkTrends Recap: Be Your Customer’s Hero

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Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control; fearing what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues.

On this week’s #WorkTrends show, our special guest, author and customer service expert, Adam Toporek spoke about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner.

Here are a few key tips Adam shared:

  • It is crucial for employees to remove the hassle from customer service
  • Empowered employees are more dedicated to their jobs and more satisfied with their work
  • Empowered employees are more confident and it shows in their customer interactions

Missed the show? You can listen to the #WorkTrends podcast on our BlogTalk Radio channel here.

You can also check out the highlights of the conversation from our Storify here:

Didn’t make it to this week’s #WorkTrends show? Don’t worry, you can tune in and participate in the podcast and chat with us every Wednesday from 1-2pm ET (10-11am PT). Next week, on Aug. 31, host Meghan M. Biro will be joined by Mike Lindstrom to discuss the impact of meaningful communication.

The TalentCulture #WorkTrends conversation continues every day across several social media channels. Stay up-to-date by following the #WorkTrends Twitter stream; pop into our LinkedIn group to interact with other members; or check out our Google+ community. Engage with us any time on our social networks, or stay current with trending World of Work topics on our website or through our weekly email newsletter.

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#WorkTrends Preview: Be Your Customer’s Hero

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Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues. Our special #WorkTrends guest Adam Toporek will speak about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner.

Come learn these tips about how to Be Your Customer’s Hero:

  • How smart empowerment does not mean giving a blank check or giving up all control. It is a business decision based on analyzing risks and rewards.
  • Why empowered employees are more dedicated to their jobs and more satisfied with their work.
  • Why employee empowerment is one of the most powerful techniques for preventing poor customer experiences from occurring or escalating.

This one-hour live podcast and Twitter chat between Host Meghan M. Biro and Guest Adam Toporek on August 24 at 1pm ET is not one to be missed

Be Your Customer’s Hero

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Tune in to our LIVE online podcast Wednesday, Aug 24 — 1 pm ET / 10 am PT

Join TalentCulture #WorkTrends Host Meghan M. Biro and guest Adam Toporek as they discuss how to be your customer’s hero.

#WorkTrends on Twitter — Wednesday, Aug 24 — 1:30 pm ET / 10:30 am PT

Immediately following the podcast, the team invites the TalentCulture community over to the #WorkTrends Twitter stream to continue the discussion. We encourage everyone with a Twitter account to participate as we gather for a live chat, focused on these related questions:

Q1. How can empowered employees provide better customer service? #WorkTrends (Tweet this question)

Q2. What are the keys to great customer service? #WorkTrends (Tweet this question)

Q3. What can make you a loyal customer forever?  #WorkTrends (Tweet this question)

Don’t want to wait until next Wednesday to join the conversation? You don’t have to. We invite you to check out the #WorkTrends Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our TalentCulture G+ community. Share your questions, ideas and opinions with our awesome community any time. See you there!

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