Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control.
However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues. Our special #WorkTrends guest Adam Toporek will speak about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner.
Come learn these tips about how to Be Your Customer’s Hero:
- How smart empowerment does not mean giving a blank check or giving up all control. It is a business decision based on analyzing risks and rewards.
- Why empowered employees are more dedicated to their jobs and more satisfied with their work.
- Why employee empowerment is one of the most powerful techniques for preventing poor customer experiences from occurring or escalating.
This one-hour live podcast and Twitter chat between Host Meghan M. Biro and Guest Adam Toporek on August 24 at 1pm ET is not one to be missed
Be Your Customer’s Hero
Tune in to our LIVE online podcast Wednesday, Aug 24 — 1 pm ET / 10 am PT
Join TalentCulture #WorkTrends Host Meghan M. Biro and guest Adam Toporek as they discuss how to be your customer’s hero.
#WorkTrends on Twitter — Wednesday, Aug 24 — 1:30 pm ET / 10:30 am PT
Immediately following the podcast, the team invites the TalentCulture community over to the #WorkTrends Twitter stream to continue the discussion. We encourage everyone with a Twitter account to participate as we gather for a live chat, focused on these related questions:
Q1. How can empowered employees provide better customer service? #WorkTrends (Tweet this question)
Q2. What are the keys to great customer service? #WorkTrends (Tweet this question)
Q3. What can make you a loyal customer forever? #WorkTrends (Tweet this question)
Don’t want to wait until next Wednesday to join the conversation? You don’t have to. We invite you to check out the #WorkTrends Twitter feed, our TalentCulture World of Work Community LinkedIn group, and in our TalentCulture G+ community. Share your questions, ideas and opinions with our awesome community any time. See you there!
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