Burnout and dissatisfaction at work are nothing new. In fact, a recent Gallup study found that more than one-half of American workers feel disengaged at their jobs. Too often we look at work as a necessary evil. We have to do it to pay the bills, but it’s not really something we’re passionate about.
Meanwhile, business owners and leaders are left scratching their heads wondering why their employees are unhappy and unengaged. The business suffers as a result. So what’s the solution? How can businesses create a culture that engages and motivates employees where productivity and creativity actually thrive?
Our Guest: Dr. Tiffany Slater
On our latest #WorkTrends podcast, I spoke with Dr. Tiffany Slater, CEO and Senior Human Resources Consultant for HR TailorMade. Dr. Slater believes that the people you work with are the single most important element to building a thriving future for your business. Happy people make the world a better place.
What does it mean that people suck and why should we blame ourselves? Dr. Slater explains:
I know that sounds crazy as an HR person for me to say that but you have to say the whole thing together. People suck and it’s our fault. As leaders, it is our responsibility to make sure that our team has everything that they need to be successful. And when they’re not successful the first thing we have to do is look at ourselves and ask if we did all that we could to make sure that they were successful. So that’s why people suck because a lot of times we don’t do our part.
There are so many factors that play into a person’s ability to perform at their best. So how can business owners or leaders identify those factors and ensure that people are performing at the highest levels? Dr. Slater:
Make sure the work environment is conducive to being successful as a team member. I think the most important thing is that we create an environment that people actually love. The days are gone when people are just happy to come to work for a paycheck. People want to like what they do and where they do it.
Dr. Slater adds:
Make sure that people understand what value they add to the organization. Making it very clear what an individual’s role is in the overall success of the organization motivates people to want to work at their highest level.
Hiring People Who Don’t Suck and Firing People Who do
Hiring the right people can be challenging, time-consuming, and expensive. Equally as challenging is knowing when to fire someone vs investing the time to discover ways to help them perform at a higher level. So how do we hire people who don’t suck? Dr. Slater:
We hire people that don’t suck by making sure that we ask the right questions up front, and making sure that upon their onboarding we have a plan already designed to support their success.
And when do we fire people who do? Dr. Slater adds:
We shouldn’t just fire people that suck. So obviously there will be times when it’s necessary but that should not be our first response. We should always look to discover what we can do to help that individual to perform at a higher level. And if we’ve done that once or twice then we should start considering if it’s the right fit and if they truly just suck.
Joy in the Workplace
Bringing joy into the workplace leads to better business results and higher employee performance. Dr. Slater explains.
If you will create a joyful work experience for your team they want to stay. They want to work in your organization. Additionally, they want to help the organization to be successful because they understand that the organization’s success is also their success. So creating joyful work experiences is truly the key to a successful business. And I would be willing to bet that it is the key to making the world a better place because happy people make the world a better place.