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#WorkTrends Recap: Be Your Customer’s Hero

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control; fearing what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues in … Read more

#WorkTrends Preview: Be Your Customer’s Hero

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control.

However, the greatest customer experience companies empower their teams to solve issues … Read more