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Employee Advocacy = Engaged Employees

A great work environment with happy employees is the start for creating sincere and enduring employee advocates. When people experience a wonderful culture in action and believe in the reputation of their company, they become your most effective spokespeople.

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6 Things To Make Your Customer Service Standout

Have you ever heard the saying, “The moment you win a new customer, you begin to lose them?” There’s definite truth to this, but there are simple ways to keep your customers engaged with you, your product and company that … Read more

Why You Can’t Afford to Skimp on Employee Engagement

We’ve all heard the case for employee engagement—higher engagement levels lead to greater employee output, increased productivity and favorable business outcomes. So why do so many leaders treat engagement like just another task on their to-do list?

The short answer: … Read more

#WorkTrends Recap: Employee Engagement and Customer Satisfaction

It’s not a well-kept secret. There is a lot of information showing how customer satisfaction and employee engagement are closely tied together. Given your employees are the first line of contact for customers, how they interact with the buying public … Read more

#WorkTrends Preview: Employee Engagement and Customer Satisfaction

It’s not a well-kept secret. There is a lot of information showing how customer satisfaction and employee engagement are closely tied together. Given your employees are the first line of contact for customers, how they interact with the buying public … Read more

Onboarding Is The Holy Grail Of Employee Retention, Engagement and Productivity

How does effective onboarding relate to retention, engagement and customer satisfaction? Simply put, in every way.

Onboarding is a widely misunderstood practice. Some companies believe it’s a handshake on day one with a pile of papers for the new hire … Read more

Photo: Nick van den Berg

5 Links between Talent Management and Employee Engagement

Talent management and employee engagement have become key buzz phrases in business. Each has taken human asset management to a more specific, more integrated level.

Talent management’s definitions are reasonably consistent. Here are valid examples:

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