Happy employees lead to happy clients. Knowing that, why do so few companies focus on employee engagement?
At my company, we prioritize employee engagement for two reasons: First, disengaged employees are less productive at work, lowering the quality of deliverables … Read more
When it comes to the world of business, there is much that goes on behind the scenes that would scare consumers. As someone who has seen firsthand what goes on in a restaurant’s kitchen, I can tell you, it’s not … Read more
When we associate ourselves with brands, we are associating ourselves with a feeling.
Maybe it’s the way it makes you feel or the way it makes your niece or nephew feel that in turn makes you feel a certain way. … Read more
Are you looking for that leadership silver bullet that will propel you past the competition? You can take public speaking courses and enroll in an MBA program or you can attempt the single easiest feat for which an individual can … Read more
Have you ever heard the saying, “The moment you win a new customer, you begin to lose them?” There’s definite truth to this, but there are simple ways to keep your customers engaged with you, your product and company that … Read more
Venture Capitalism. Vulture Capitalism. When I hear those words, I immediately envision business owners whose top priorities are their investors exit plans, and subsequently are serving their investors rather than their customers. I’ve been a business owner long enough … Read more
Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control; fearing what can happen if they give up that control.
However, the greatest customer experience companies empower their teams to solve issues in … Read more
On its face, this is a ridiculously high standard, but in practice it’s the most rewarding and resilient way to build a business. Working with and for customers that love your company — rather than hate it or couldn’t care … Read more
As the owner of an HR software innovation company, I have experienced customer interactions of varying qualities over the past few decades. Some good, some less so, some surprising, but all interesting and all a learning experience.
When I consider … Read more
It’s amazing sometimes that we actually ever progress beyond wishful thinking and myths perpetuated by us. I’ve been in the HR technology space for almost 16 years now, and we never fail to fail. Meaning, we never fail to hypothesize … Read more
Video interviewing shouldn’t be an enigma. As a recruiter, you don’t need complex accouterments to acquire candidates. You simply need a solution that fits your needs. Video interviewing uses webcams to conference with distance candidates without paying for the cost … Read more
“And with all your magic
I disappear from view…”
She stopped in the middle of the hall and met my gaze. We shook hands. Other customers, partners and peers streamed around us on either side like a river around … Read more
I still couldn’t believe our car wasn’t back yet. The local auto shop owner shrugged and shook his head.
“Sorry Kevin, but I’m going to have to lock up. I don’t want you to have to wait in the rain … Read more
“When eating bamboo sprouts, remember the man who planted them.” — Chinese Proverb
Do you find that your life is busier than it’s ever been before? You’re taking on projects, going more places and meeting the people, and trying to … Read more
The link between your customers and your business lies mainly with the people who are answering your phone. The first interaction that a customer has with an entity is with a customer service representative. With that said, wouldn’t you want … Read more
Providing your customers the ability to engage with your brand via social media creates a number of advantages for both parties. Today’s connected consumers are always pleased when they can access information, give feedback, and provide advocacy for a brand … Read more