Today, hiring for soft skills is critical for your organization’s success. By looking beyond a job’s requisite hard skills, such as those needed for cloud
Employee engagement is the key to client engagement. See how fostering a company culture of engaged workers can bring about success.
When it comes to the world of business, there is much that goes on behind the scenes that would scare consumers. As someone who has
It’s one thing to declare that providing top notch service is your strategy to outdo the competition, but it’s quite another to actually do it
When we associate ourselves with brands, we are associating ourselves with a feeling. Maybe it’s the way it makes you feel or the way it
Are you looking for that leadership silver bullet that will propel you past the competition? You can take public speaking courses and enroll in an
Have you ever heard the saying, “The moment you win a new customer, you begin to lose them?” There’s definite truth to this, but there
Venture Capitalism. Vulture Capitalism. When I hear those words, I immediately envision business owners whose top priorities are their investors exit plans, and subsequently are
Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control; fearing what can happen if they give up
Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give
In The Beginning There are many reasons why someone desires to be an entrepreneur. There is, however, a commonality most often found among entrepreneurs… the
“Customer experience is the perception that customers have of all their interactions with an organization. Customer engagement is something different, it’s a behavior and attitude,
On its face, this is a ridiculously high standard, but in practice it’s the most rewarding and resilient way to build a business. Working with
As the owner of an HR software innovation company, I have experienced customer interactions of varying qualities over the past few decades. Some good, some
It’s amazing sometimes that we actually ever progress beyond wishful thinking and myths perpetuated by us. I’ve been in the HR technology space for almost
Video interviewing shouldn’t be an enigma. As a recruiter, you don’t need complex accouterments to acquire candidates. You simply need a solution that fits your
“And with all your magic I disappear from view…” —Coldplay She stopped in the middle of the hall and met my gaze. We shook hands.
I still couldn’t believe our car wasn’t back yet. The local auto shop owner shrugged and shook his head. “Sorry Kevin, but I’m going to
“When eating bamboo sprouts, remember the man who planted them.” — Chinese Proverb Do you find that your life is busier than it’s ever been before?
The link between your customers and your business lies mainly with the people who are answering your phone. The first interaction that a customer has
Providing your customers the ability to engage with your brand via social media creates a number of advantages for both parties. Today’s connected consumers are
