Posts

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#WorkTrends The Bigot in Your Mental Boardroom

WorkTrends has been focusing on diversity and inclusion not as buzzwords, but as actions. Meghan invited Elena Joy Thurston to the podcast to share her story. Elena is the founder and speaker of the PRIDE and Joy Foundation and has Read more

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The Contact Center Evolution Will be Remote

The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become Read more

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Encouraging Civility Among Remote Employees: 7 Strategies

These continue to be uncertain times, creating unfamiliar territory. In such conditions, it’s even more important for the company, leaders and managers, and individual employees, to focus on civility with each other and with customers. In essence, civility is being Read more

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#WorkTrends Leading Organizations to Resilience and Diversity

No question: businesses and employees are going through a lot. The pivot to remote. Changing laws and regulations (sometimes overnight). Safety — and not just physical, but emotional as well. How should we best deal with the pressures of working Read more

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Motivating Your Remote Workforce: Best Practices

Before any of us had even heard of the coronavirus, the remote workforce was already expanding. In fact, according to Global Workplace Analytics, it’s been growing about 10 percent every year for the past decade. But with our current … Read more

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Connecting During Crisis: Engaging Your Frontline Workforce

Over the last few months, there’s been a lot of talk about the current situation of forced remote work and its impact on employee collaboration, productivity and engagement. This is a legitimate concern and one that I myself, as a … Read more

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Corporate Communications During A Crisis

It seems like the world is constantly changing day to day as we learn more about the global pandemic we’re facing with COVID-19. None of us know for sure what’s going to happen a week from now, or even a Read more

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Continuous Listening: Moving Beyond Standard Practices

The second in a two-piece series on Continuous Listening. 

In Part One of my series on Continuous Listening, I looked at the flaws of taking a one-size-fits-all approach when it comes to an employee’s development. Continuous Listening and asking the Read more

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Soft Skills: In Demand in the Corporate Space

With advancements due to automation and globalization, the outlook of employers has changed significantly. To know if a candidate is a right fit for their organization, they gauge their capability not from a degree, but from the attributes that they Read more

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Continuous Listening: How to Strengthen Employee Communication

This is the first in a two-piece guest series on Continuous Listening. 

Human Resources departments own many responsibilities that directly contribute to the overall success of a company. According to Sari Levine Wilde, managing vice president of Gartner, “The Read more

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#WorkTrends: Why Companies Need to Value a Great Candidate Experience

Ever since the Talent Board started researching candidate experience, at least some employers have been paying more attention to improving the applicant’s journey. Applying to a company can unearth all sorts of issues — including what #WorkTrends guest Kevin W. Read more

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Love Starts with Leadership

Around here we celebrate Valentine’s Day sentiments all the time. We tell each other how much we appreciate, cherish, are wowed by, awed by, impressed by, and value each other. It’s not in our culture deck (we don’t have one Read more

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#WorkTrends: Acing the Metrics: Reading the Data on Engagement

Sometimes a #WorkTrends episode answers a trending question so clearly it’s as if we never have to ask the question again. That’s what happened when Meghan M. Biro sat down with Leila Zayed of Best Companies Group to talk about Read more

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#WorkTrends: The Empathy Gap

Dr. Gleb Tsipursky, the CEO of Disaster Avoidance Experts, joined Meghan M. Biro for the January 17, 2020 #WorkTrends podcast. The topic: disasters, of the workplace kind. Dr. Tsipursky is a consultant, cognitive neuroscientist and expert on behavioral economics. Noting Read more

#WorkTrends: Why Employee Engagement is a Joke

Mark Babbitt joined Meghan M. Biro for the January 10, 2020 #WorkTrends podcast to talk about employee engagement. Meghan brought up the fact that only half of all employees feel like they have a career, and Mark concurred. We’ve turned Read more

The Key to Engaging New Hires: Psychological Safety

For those of us who are students of engagement and team-building, we know how key trust, communication and leadership are. But when Google ran two-year study into what makes teams successful, it unlocked a surprising key to high performance and Read more

#WorkTrends: Limitless: A New Framework for Employee Engagement

When Laura Gassner Otting was working as an executive recruiter, she had a revelation: success does not always equal happiness. Over time, she’s come to see that the people who are happiest in their jobs have achieved what she calls … Read more

#WorkTrends: What Will Change at Work in 2019?

Happy New Year! I hope that your holidays provided you the recharge you needed to get 2019 off to a great start.

It’s the “new” in “new year” that we’re talking about this week on #WorkTrends. We’re all wondering how … Read more

5 Employee Engagement Stats You Might Not Be Measuring

Employers know they need to be measuring and managing employee engagement. Engaged employees are more likely to stay with the organization and work hard to excel, so being able to drive engagement means better retention and outcomes. What you measure … Read more

4 Ways to Encourage Active, Healthy Teams in Winter

The beginning of 2018 has brought with it record cold and extreme snowfall in many parts of the country, making some workers feel like they’ve entered a new ice age. Despite workers having to deal with snow-caked sidewalks and frigid … Read more

Share the Score to Truly Engage Your Employees

Today, I want to talk employee engagement, what it really looks like, and why a scorecard is such an important part of the engagement process. Employee engagement has received considerable attention in the past few years, particularly because research shows … Read more

5 Proven Ways to Make Employees Never Want to Leave

Recruiting the right employees is a time-consuming and important process. Hiring the right people is critical to the organization achieving its goals. But what happens when a new hire shows up for work? How can you make sure your star … Read more

Driving Employee Engagement Will Drive Your Client Engagement

Happy employees lead to happy clients. Knowing that, why do so few companies focus on employee engagement?

At my company, we prioritize employee engagement for two reasons: First, disengaged employees are less productive at work, lowering the quality of deliverables … Read more

Performance Management: It’s Not a Product, It’s a Partnership  

For winter, here’s a cold-weather metaphor any homeowner can relate to. But it’s a model that, as you’ll see, has to do with any major shift in a big system. Imagine you’ve finally made the plunge and opted to spend … Read more

#WorkTrends Recap: Servant Leadership in the Modern Workplace

Art Barter, who founded the Servant Leadership Institute and is the CEO of Datron World Communications, began his journey when he wanted to infuse Datron with servant leadership principles but couldn’t find adequate materials. Today, everyone at Datron gets trained … Read more