When it comes to training today’s hybrid workforce, traditional content formats fizzle. Their limitations in flexibility with UI, design, integrations, and analytics can cause learning and development (L&D) initiatives to fall short of expected goals. Improving worker skills in a … Read more
Photo: Berkeley Communications
The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become … Read more
When it comes to boosting employee morale, finding small ways to make the day a bit more pleasant, fun, and less stressful can go a long way. That’s why office perks are a big deal at today’s top companies—and among
Today, organizations of all sizes are experiencing a digital transformation. Irrespective of the industry or sector, the majority of businesses are implementing technology to better serve their customers and drive more revenue. During the transition, it is very common to … Read more
Worker happiness has fallen every year for the last 25 years–in good economic times and bad. Today, over half of American workers effectively hate their jobs. Once the economy picks up, that could mean a mass exodus from your ranks, … Read more
We’ve known about the importance of work environments for some time now. In a 2003 survey by Management Today, 97 percent of respondents said they regard their workplace as a symbol of whether or not they are valued by their … Read more
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HR directors at many companies today won’t put you in the doghouse for bringing your pet to work—in fact, it’s encouraged. As far as nonfinancial employee perks go, you might even call it the cat’s … Read more
“A tired mind become a shape-shifter
Everybody need a mood lifter
Everybody need reverse polarity
Everybody got mixed feelings
About the function and the form
Everybody got to deviate from the norm…”
— Rush, “Vital Signs”
On my flight to … Read more
(Editor’s Note: Are you looking for a full review of this week’s events and resources? See “Recognition: Meaning and Motivation: #TChat Recap.”)
If you could pick your dream employer, where would you work?
Patagonia? Facebook? Google? It’s no … Read more
Sometimes we find zen. A moment of harmonic convergence in our lives when all things family, friends, co-workers, employers, work and life become one.
Sometimes. Work-life balance. [sigh] Wait, who are we kidding, right?
We don’t time zone travel with … Read more
The young professionals you will be trying to attract to your organization today are members of Generation Y, also known as Millennials or The Internet Generation. Technology was a part of their childhood and still plays a huge role in … Read more