Posts

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The Contact Center Evolution Will be Remote

The pandemic has thrown nearly every industry into a state of rapid-fire transformation, and that includes contact centers. Chances are, nearly everyone reading this has reached a contact center and talked to an agent; during the pandemic, agents have become Read more

Snacks Make All the Difference: Why Free Food is a Great Workplace Perk

When it comes to boosting employee morale, finding small ways to make the day a bit more pleasant, fun, and less stressful can go a long way. That’s why office perks are a big deal at today’s top companies—and among

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Cultivate a Thriving Workforce, No Matter Where Your Team Works

What does it take for people to thrive at work? What can companies do to ensure their employees feel energized and empowered to contribute at work and maximize their productivity?

There’s no single silver bullet, but companies that score high Read more

3 Ways To Gain Employee Engagement in Technology Adoption

Today, organizations of all sizes are experiencing a digital transformation. Irrespective of the industry or sector, the majority of businesses are implementing technology to better serve their customers and drive more revenue. During the transition, it is very common to … Read more

The Sharp Drop-Off in Worker Happiness and What You Can do About it

Worker happiness has fallen every year for the last 25 years–in good economic times and bad. Today, over half of American workers effectively hate their jobs. Once the economy picks up, that could mean a mass exodus from your ranks, Read more

New Data on Impact of Office Design and Décor

We’ve known about the importance of work environments for some time now. In a 2003 survey by Management Today, 97 percent of respondents said they regard their workplace as a symbol of whether or not they are valued by their … Read more

Who Let the Dogs In? The Benefits of Allowing Pets in the Workplace

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HR directors at many companies today won’t put you in the doghouse for bringing your pet to work—in fact, it’s encouraged. As far as nonfinancial employee perks go, you might even call it the cat’s … Read more

This Slaphappy World of Work

“A tired mind become a shape-shifter
Everybody need a mood lifter
Everybody need reverse polarity
Everybody got mixed feelings
About the function and the form
Everybody got to deviate from the norm…”

— Rush, “Vital Signs”

On my flight to … Read more

Employee Engagement: Say It Like You Mean It #TChat Recap

(Editor’s Note: Looking for details of this week’s #TChat Events? See the Storify slideshow and resource links at the end of this post.)

Dearest Employee:

How do I love thee? Let me count the ways.

I give you … Read more

The Business Wisdom of Recognition #TChat Preview

(Editor’s Note: Are you looking for a full review of this week’s events and resources? See “Recognition: Meaning and Motivation: #TChat Recap.”)

If you could pick your dream employer, where would you work?

Patagonia? Facebook? Google? It’s no … Read more

Employer Brands: Big-Company Ideas for The Rest of Us

Recently on a trip to Seattle, I had an opportunity to visit Amazon.com headquarters — one of the many remarkable corporate campuses located in that region. I’d never explored a “corporate campus” before. But I’ve always been extremely eager to … Read more

Work-Life Balance? It's Just "Life" #TChat Recap

 Sometimes we find zen. A moment of harmonic convergence in our lives when all things family, friends, co-workers, employers, work and life become one.

Sometimes. Work-life balance. [sigh] Wait, who are we kidding, right?

We don’t time zone travel with … Read more

Superstar Leadership: Workplace Damage Control

I’ve written lately about various aspects of workplace culture…People are always the number one consideration in my opinion. This topic always directly relates to recruitment and employee retention. It’s inescapable. It’s part of your workplace DNA. Performing a workplace culture Read more

5 Important Workplace Factors: Recruiting & Retaining Today’s Young Professionals

The young professionals you will be trying to attract to your organization today are members of Generation Y, also known as Millennials or The Internet Generation. Technology was a part of their childhood and still plays a huge role in … Read more